Using Lean IT metrics to streamline ITSM

Micromation Inc.

Since IT is primarily “Knowledge Work” it’s critical we understand our productivity vs. the value we create. Time is the key factor in calculating productivity. It is also important to know what value-added vs. non-value activities consume our time.
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Spotlight

A BI Solution is imperative for businesses but not just ANY BI Solution!


OTHER ON-DEMAND WEBINARS

Mobile – Can you embrace it?

Info-Tech Research Group

Mobile started out in the consumer space and is now entering the corporate enterprise space in a big way. Developing for so many mobile devices, operating systems, and form factors requires a sustainable platform strategy. A strategy that must account for existing capital investments, people, and processes. During this webinar our analyst and panelists discussed the challenges they are facing and shared their key insights. Attendees weighed-in on several key polls and were able to pose questions to the group.
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Data Security Fixed - Price Offerings

DLT Solutions

Information security is at the forefront of the news. Almost not a day goes by where we hear or read about a security breach that has affected a business or, more importantly, the lives of people in having their identity stolen: Personable Identifiable Information (PII), as well as Personal Financial Information (PFI).
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Stop Approaching the SLA as a Battleground Between IT and the Business

Info-Tech Research Group

Using the SLA as a shield against business demands creates friction. Conversely, an SLA that commits to business demands that can’t be met serves no one. Instead, use the process of developing an SLA to educate the business on what is currently achievable, gain a clearer understanding of business requirements, and drive improvements to close that gap.
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The Art of the Practical - Making AI Real

SAS

There are many different definitions as to what constitutes a system as artificially intelligent, but simply put AI is the science of training systems to emulate human tasks through learning and automation. For organisations wishing to implement AI, what tangible use cases should you focus on to deliver business value?
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