No more round robins. No more assigning cases based only on agent “capacity”. With SupportLogic, agents are matched with cases based on multiple factors including availability and the agent’s demonstrated skillset.
In this webinar replay, you’ll see how SupportLogic’s technology helps get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.
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NVIDIA
Join us for this engaging, informative webinar and live Q&A session to find out more about how to use AWS ML services and AWS IoT Greengrass to develop deep learning models and deploy on the edge with NVIDIA Jetson Nano. During this webinar we will create a sample deep learning model, set up AWS IoT Greengrass on Jetson Nano and deploy the sample model on Jetson Nano using AWS IoT Greengrass.
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Business leaders are developing multi-disciplinary fusion teams as a result of technology work being distributed across the enterprise. This has significant implications for CIOs who are now facing increased pressure to show IT’s impact on improving business performance. Join this complimentary webinar as Gartner experts discuss the key questions CIOs should be asking about these fusion teams, and how to create an effective organisational structure for digital work that meets business value.
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An organization’s success is defined by its digital transformation and customer-first approach. Most organizations have accrued hundreds to thousands of applications to operate, analyze and drive business-critical data forward. In most cases, the applications are built to perform a specific function and be reliable at one particular time and are not made to change and evolve. But to evolve it must compete in today’s business.
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