IT Support in Higher Education: Unique Challenges and Opportunities

MetricNet

If you work as an IT Service and Support professional in higher ed, you are all too familiar with the challenges of the profession. Students, staff and faculty that need help…right away! Staffing and knowledge management challenges that accompany a student support model! Classrooms, dormitories, technology hubs, and administrative offices spread over a wide geographic area! And a huge variety of devices and equipment that require on-demand support! The simple fact is this…You have the most demanding job in the service and support industry…period!
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No application is an island. To get the most from the software you build or buy, you need to connect it to other software. This means that effective application integration is essential for just about every organization. Sometimes, all you need to do is connect one application directly to another. M


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