Retaining Employees through a Changing Workplace with Microsoft's Employee Experience Platform.
Microsoft Viva is an employee experience platform, helping you create an environment that puts people first, to drive better business results.
Powered by the full breadth and depth of Microsoft 365, Viva is experienced through Microsoft Teams and other Microsoft 365 apps that people use every day. It brings together communications, knowledge, learning, resources, and insights into an integrated experience that empowers people and teams to be their best from anywhere.
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Artificial Intelligence in UX research has come a long way. For years, qualitative researchers had to hand-code data from transcripts and manually generate reports from the large amount of data they collected.
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No more round robins. No more assigning cases based only on agent “capacity”. With SupportLogic, agents are matched with cases based on multiple factors including availability and the agent’s demonstrated skillset.
In this webinar replay, you’ll see how SupportLogic’s technology helps get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.
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E-commerce transactions are expected to hit around $112 billion in less than two years and given how the pandemic has been a catalyst in forcing businesses to find their online footing, brands need to better equip themselves when it comes to providing a delightful customer support experience.
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