How to Measure Database Availability

Severalnines

Is the database available if an instance is up and running, but it is unable to serve any requests? Or if response times are excessively long, so that users consider the service unusable? Is the impact of one longer outage the same as multiple shorter outages? How do partial outages affect database availability, where some users are unable to use the service while others are completely unaffected? Not agreeing on precise definitions with your customers might lead to dissatisfaction. The database team might be reporting that they have met their availability goals, while the customer is dissatisfied with the service.
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