How to Leverage Conversational AI for ITSM?

How to Leverage Conversational AI for ITSM?
Enterprise IT service desks are always under tremendous pressure in replying to or resolving a flood of services tickets, 72% of which are repetitive in nature such as Password Reset, software version issues, or unable to access systems. To make things worse, a simple Password Reset issue can have different workflow for different systems. Despite a certain level of automation in place and average 23% of IT budget spent on ITSM and ITOps, their performance remains an area of concern for COOs and CIOs.
Watch Now

Spotlight

OTHER ON-DEMAND WEBINARS

Unlocking the Power of ChatGPT and AI in Testing: A Real-World Look

ChatGPT, an advanced language model developed by OpenAI, has taken the world by storm. Millions of people use it for fascinating purposes like generating song lyrics, new business ideas, and even webinar abstracts. Like ChatGPT, there are many other AI-based tools that are in the research and implementation stage, some already available for general use.
Watch Now

Taking a Proactive Approach to Combat Ransomware

Druva

According to CNN, ransomware incidents are expected to cost enterprises $1 billion in 2016 and no organization is immune. Healthcare, law enforcement and others have been attacked, restricting access to systems and data until a ransom is paid. With these attacks on the rise, organizations have found themselves vulnerable and struggling to reduce risk and proactively prepare to respond.Join our panel of experts, John Shier, Senior Security Advisor, Sophos, and Seyi Verma, Druva, as they provide insights into how to confidently prepare your organization to combat ransomware threat including:Proactive strategies to protect data before a malicious attack occurs.
Watch Now

Applying AI Operations to Service Management for Modern Networks and Infrastructure

Federos

AIOps platforms leverage big data, machine learning and analytics technologies to improve IT operations functions (monitoring, automation and service desk). The objective is to analyze all relevant data (real-time and deep) so that problems can be prevented or resolved quickly without or with minimum human intervention.
Watch Now

Practical Applications of AI

Join Google Cloud, SpringML, and Carahsoft as we uncover practical applications of AI in the public sector. Learn how to leverage the power and innovation behind Google Cloud tools to improve outcomes in all areas of your organization. We’ll walk you through demos of these solutions in action and provide details on how to easily scale and integrate with your existing systems.
Watch Now