Contact Center PCI Compliance: Can Conversational AI Help?

Contact Center PCI Compliance: Can Conversational AI Help?
You made it through the pandemic. Now you need to stay compliant in this new hybrid environment. The work-from-anywhere agent is the post-COVID reality for contact centers around the world. But compliance and agents-anywhere pose some significant risks and challenges. Data breaches have increased in number and severity, directly impacting revenue due to penalties and fines while eroding brand reputation, customer loyalty and trust.
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OTHER ON-DEMAND WEBINARS

Using AI To Understand and Improve Business at BMC Software

AI enables companies to better understand different aspects of their business and finance operations, and that’s exactly what Robert Hanley, Director of Finance at BMC Software, has achieved. Through automation, enterprise AI and machine learning predictions, Robert and his team have been able to analyze — and subsequently, improve and optimize — different parts of its sales, finance, and business operations.
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AI for Customer Engagement 101: Where to Get Started

Pega

Hype in the market is one thing. Acceptance is another. Artificial Intelligence (AI) has a lot of buzz, but are customers and businesses ready to embrace it? Join Pega’s Don Schuerman, CTO & VP of Product Marketing, and Dr. Rob Walker, VP of Decision Management & Analytics, as they discuss how to identify AI opportunities with your organization, practical ways in which AI can help win, retain, and grow your customer base, and how to help your customers understand and trust AI technology.
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How to boost your business with AI

Until recently, artificial intelligence (AI) was still considered science fiction – but many Belgian companies are now reaping the benefits of this exciting new field. After all, AI can provide action-based data insights that ensure your business is always one step ahead of the competition.
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Using AI to Transform CPAP Compliance

Technology is making waves in more than just diagnosis and treatment. Learn how game-changing AI technology can be predictive of future CPAP problems. Watch the on-demand webinar featuring William Hevener RPSGT, BetterNight Clinical Initiatives Manager, and Chris Fernandez, EnsoData CEO, for an overview of the latest research on applying AI to predict CPAP usage.
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