For fast-growing companies, it is difficult to build an IT integration system that meets the needs of today and the future. Faced with the same challenge of rapid growth at MuleSoft, we have deployed MuleSoft to decouple core systems and enable the automation of core business processes.
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The past year saw both public and private sectors embracing digital transformation. The power of AI and the change it can bring about has indeed been a boon in these unprecedented times. Leading enterprises across industries quickly understood the need for change and adopted AI-enabled solutions to drive better and faster decision-making. This trend continued across sectors, from manufacturing to retail.
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New Relic
The flexibility, scale, services, and pay-as-you-go pricing options provided by modern cloud platforms—Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, and tools like Pivotal among them—have completely changed how you architect applications and deploy infrastructure. In order to effectively manage the dynamic natures of these cloud-based applications and infrastructure, the way you monitor—and the tools you use to do so—need to change, as well.
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It’s been said that in support, a good employee experience equals a good customer experience. But how can you be sure your support professionals are performing at the top of their game, every time?
Traditional quality monitoring methods are highly manual and arduous, and only allow managers to review a small sample of cases. Plus, by the time evaluations are performed, the context and ability to really learn is diminished.
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