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NHTSA launches probe into Tesla touchscreen failures

June 24, 2020 / Kirsten Korosec

The National Highway Traffic Safety Administration has opened a preliminary investigation into allegations of failing touchscreens on Tesla’s older Model S vehicles.

The federal agency launched the probe after receiving 11 complaints from Tesla owners over a 13-month period alleging failures of the touchscreen in 2013 through 2015 Model S vehicles. The problem, which stems from a problematic flash memory device, renders the touchscreen black, including the loss of the rear camera image display when reverse gear is selected.