Humans and their Chatbots: AI-Assisted Answers for Everyone

August 09, 2023 | 11:00 AM PT | USA

Humans and their Chatbots: AI-Assisted Answers for Everyone
We've crossed a Rubicon of sorts. Customers and agents will be relying on conversational AI-assisted chatbots at an increasing rate for years to come, and the technology will get better and better with use and investment.

Gartner estimates conversational AI will grow almost 22% a year through 2026, when investment will reach $18.4 billion. An Accenture survey reports that 56% of companies say conversational AI is driving disruption in their industries.
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Spotlight

The future of AI is hybrid. As generative AI adoption grows at record-setting speeds1 and drives higher demand for compute,2 AI processing must be distributed between the cloud and devices for AI to scale and reach its full potential – just like traditional computing evolved from mainframes and thin clients to today’s mix of cloud and edge devices. A hybrid AI architecture distributes and coordinates AI workloads among cloud and edge devices, rather than processing in the cloud alone. The cloud and edge devices, such as smartphones, vehicles, PCs, and IoT devices, work together to deliver more powerful, efficient, and highly optimized AI.

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Open-Source vs. Commercial Vendor Software in the Enterprise

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Spotlight

The future of AI is hybrid. As generative AI adoption grows at record-setting speeds1 and drives higher demand for compute,2 AI processing must be distributed between the cloud and devices for AI to scale and reach its full potential – just like traditional computing evolved from mainframes and thin clients to today’s mix of cloud and edge devices. A hybrid AI architecture distributes and coordinates AI workloads among cloud and edge devices, rather than processing in the cloud alone. The cloud and edge devices, such as smartphones, vehicles, PCs, and IoT devices, work together to deliver more powerful, efficient, and highly optimized AI.

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