HOW AI IS HELPING CREATE EMPOWERED AND EFFICIENT SUPPORT TEAMS
August 14, 2019 | (1.00PM)
USA (United States of America)
When it comes to support, AI is positioned by many as the death knell for customer service jobs. However, for many organizations this isn’t only inaccurate, the truth is quite the opposite. AI is enabling customer service agents to be more efficient at their jobs. Business are now relying on AI to relieve the commonplace tasks for CSRs so they can focus on the larger situations that are plaguing consumers. As a result, customer support teams are experiencing wide-ranging benefits that are making them more productive and empowered.