The Shadow IT phenomenon

Infographic | February 7, 2022

From the huge 80 lbs, gigantic machines to the tiny devices that easily fit in our pockets, the journey of mobile phones is truly remarkable.

Infographic | January 5, 2020

Corporate legal departments have long worked against the perception that they function within the enterprise as a cumbersome cost center — as a department of “no” rather than as a strategic, value-added business partner. As far back as its 2001 annual meeting, the American Corporate Counsel Association (ACCA) held round-table discussions on the subject, focusing on both negative perceptions of corporate legal departments (such as lawyers are “risk averse”, “don’t know the business” and “struggle to measure the benefit of preventing problems”), as well as possible solutions (like developing “value-added” campaigns, getting involved early, understanding business goals and aligning to support them). Nearly two decades have passed since the ACCA meeting, yet these issues persist.

Infographic | December 10, 2019

AI enables organization to optimize product availability by decreasing out of stocks and spoilage. AI can also help with getting a better understanding of sales patterns. AI enables organizations to expediate product development and R&D by reducing the test times and driving more concrete insights from customer data and demands AI can be used to get a better understanding of inventory levels enabling organizations to plan ahead and avoid stock-outs.

Infographic | December 1, 2019

Deploying conversational A1 is a high-stakes scenario. The process involves taking a step forward in the era Of sophisticated robotics, which if goes awry, can hit the core business bottom lines. To avoid a setback, it's important for enterprises to consider the following factors before putting customer conversations in the hands of a machine.

Infographic | December 23, 2021

Customer experience and digital transformation go hand in hand. Mobile applications, Internet of Things (IoT) devices, AI-powered tools, and high-speed internet have significantly improved customer experience. However, more and more businesses have already realized that customer experience transformation is not possible without digital transformation. But embracing digital transformation needs proper planning and the ability to tackle the challenges.

Infographic | June 10, 2022

Automated digital-first channels are the new benchmark for optimized claims journeys. Providers are implementing AI at speed and scale to meet the demand for digital convenience and solve critical business challenges.