The Role of AI in Customer Experience

May 24, 2018

It seems like everyone is talking about artificial intelligence (AI) and how it is effecting our lives at home, at work, as well as how we communicate, shop and consume media. And AI is changing the customer experience!  Along with speech analytics, it has the capability to not only process data, but predict insights and drive business decisions, AI will be the cornerstone in the future of customer service for customers and your call center agents.

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Fulcrum Worldwide

"Fulcrum Worldwide is a global software product and management consulting firm with headquarters in NJ, USA and decades of successful operations in Reading, UK, Europe and India. Fulcrum is a recognized thought leader in mid-sized markets for Business and Digital Transformation with 700+ qualified resources serving over 150 customers spanning 3 continents. "

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Spotlight

Fulcrum Worldwide

"Fulcrum Worldwide is a global software product and management consulting firm with headquarters in NJ, USA and decades of successful operations in Reading, UK, Europe and India. Fulcrum is a recognized thought leader in mid-sized markets for Business and Digital Transformation with 700+ qualified resources serving over 150 customers spanning 3 continents. "

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