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Midyear Reality Check

As a follow-up to our annual IT Forecast—a survey where IT leaders share expectations for the year—our Midyear Reality Check reveals the shifting status of trends, expectations and challenges in the middle of the year. As part of our breakdown, we have found that the cautious optimism shown at the beginning of 2017 appears to be lingering, with slight changes to budget and salary expectations.

Spotlight

Wolters Kluwer ELM Solutions

ELM Solutions, a Wolters Kluwer business, was formed in 2014 by combining the operations of Datacert and TyMetrix, the two Enterprise Legal Management pioneers and leaders. Having pioneered the ELM market, today ELM Solutions is the global market leader in transformational, technology-based solutions for the legal industry ecosystem, delivering total solutions to address the intricate complexities facing corporate legal departments, law firms, claims departments, and risk and compliance organizations. These solutions enable ELM Solutions clients to make better business decisions, mitigate risk more effectively, work more collaboratively, and ultimately, deliver greater value to their clients.

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AI and Customer Service by the Numbers

Infographic | July 1, 2022

Artificial intelligence (AI) was already on a meteoric rise in the transformation of customer service as we know it. The current environment can be expected to accelerate that trend even further. Here is a look at what AI in customer service means to tomorrow’s competitive landscape.

Tech Landscape of 2020s

Infographic | December 20, 2019

As ISACA celebrates its 50th anniversary, it is the ideal time to look to the future of technology and how technology-driven innovation will shape the new decade. ISACA surveyed more than 5,000 business technology professionals this year to gather their perspective on how the tech landscape of the new decade--the 2020s--will affect both the enterprise landscape and society more generally.

Artificial Intelligence (AI) is the future of the automotive claims journey

Infographic | June 10, 2022

Automated digital-first channels are the new benchmark for optimized claims journeys. Providers are implementing AI at speed and scale to meet the demand for digital convenience and solve critical business challenges.

A New Era in B2B Marketing and Sales with Virtual Reality

Infographic | February 4, 2022

Virtual reality (VR) is an effective tool for narrating brand stories and connecting with customers. Some of the best ways VR can be used in B2B sales and marketing are: Engaging your customers at the initial stages of product development, Improve your brand value through real world trade shows, Let your customers try your product before they actually buy it and Offers hands-on training guides and personalised virtual user manuals.

The Rise of Artificial Intelligence in Healthcare

Infographic | February 4, 2022

Artificial intelligence (AI) is revolutionizing the healthcare sector to drive better outcomes. Some of the most common AI uses in medical and research facilities are: Preventative healthcare, Medical imaging, Drug discovery, Patient pre-screening, Disease forecasting and At-home diagnosis.

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Midyear Reality Check