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Zoom Unveils AI Companion to Boost Productivity, Control, and Privacy

Zoom Unveils AI Companion to Boost Productivity
  • Zoom introduces an AI companion at no extra cost, enhancing collaboration and productivity for paid users.
  • The generative AI-powered assistant, AI companion, offers real-time capabilities across Zoom's platform.
  • Zoom prioritizes customer privacy, ensures the AI companion is user-controlled, and focuses on delivering value and innovation.

Zoom Video Communications, Inc. has unveiled the Zoom AI Companion, formerly known as Zoom IQ, a generative AI digital assistant, as part of its ongoing mission to enhance collaboration and productivity. The AI Companion is now included at no extra cost for users with paid Zoom accounts, reinforcing Zoom's commitment to facilitating human connection and boosting productivity. The company has also rebranded its conversational intelligence software, Zoom IQ for Sales, as Zoom Revenue Accelerator.

Zoom's generative AI capabilities, introduced in June, have already benefited numerous companies through free trials of Team Chat Compose and Meeting Summary. In the coming months, Zoom will expand its generative AI offering with the launch of AI Companion, available at no additional cost to paid Zoom user accounts.

Zoom's approach to AI is federated, combining its own large language models with third-party models such as Meta Llama 2, OpenAI, and Anthropic. This approach ensures high-quality results and cost-effectiveness.

AI Companion will be integrated into various aspects of the Zoom platform, including meetings, team chat, phone, email, and whiteboard, with additional features in development. Zoom aims to deliver tangible benefits to users and disrupt the industry's pricing model.

Smita Hashim, chief product officer at Zoom stated,

We are transcending the hype in generative AI by delivering tangible products and disrupting the industry’s pricing model, making it easy for businesses and people like you and me to leverage generative AI’s full benefits in our day-to-day work and their foundation was based on doing what's right for their customers. She expressed her firm belief in providing the Zoom AI Companion at no additional cost to their paid Zoom user accounts, as it offers tremendous value in the face of today's challenges. She conveyed her excitement about customers and users starting to use the AI Companion and mentioned a strong roadmap for further innovation, which is underpinned by a commitment to responsible AI.

[Source: Globe Newswire]

Zoom prioritizes customer privacy and emphasizes that it does not use customer content to train AI models. AI Companion is turned off by default, allowing account owners and administrators to enable AI features according to their preferences. This approach gives users control and visibility over AI usage.

AI Companion streamlines collaboration and productivity by automating tasks and removing distractions. It offers real-time AI capabilities, such as faster meeting recording access, chat message drafting, and chat thread summarization. In the future, it will provide real-time feedback on meeting participation and coaching on communication skills.

Zoom Whiteboard users will benefit from AI Companion's help in generating and categorizing ideas, with image generation and whiteboard template population planned for spring 2024. Zoom Mail users can expect draft email suggestions, and Zoom Phone will support SMS threads and call summarization.

By spring 2024, users will have a conversational interface to interact with AI Companion, helping with tasks like pre-meeting preparation, in-meeting support, and post-meeting summaries. The user-friendly interface allows seamless integration within Zoom Meetings, Team Chat, and Whiteboard workflows.

Zoom's AI Companion represents a significant step in enhancing collaboration and productivity for its users, aligning with the company's mission to empower people through technology.

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