SOFTWARE, FUTURE TECH

Zayo Launches API Developer Portal to Accelerate Enterprise Digital Transformation

Zayo Group Holdings, Inc. | August 18, 2022 | Read time : 02:50 min

Zayo Group Holdings, Inc.
Zayo Group Holdings, Inc., a leading global communications infrastructure platform, today announced the launch of its Application Programming Interface (API) Developer Portal, providing customers with a single online platform to explore, on-board and test live environments with existing API offerings, and stay informed about upcoming developments.

One of the biggest challenges enterprises face when working with multiple vendors is siloed information and data. With Zayo’s API Developer Portal, customers now have a centralized, well-organized, easily navigable repository of information about automating business processes with Zayo.

“We want to empower our customers through every step of their digital transformation journey, and APIs are where that journey comes to life in the form of automation at our customers' fingertips. “With our developer portal, customers now have a live environment where they can easily find the information they need to understand, design and build the best software integration strategy to make an impact and drive business results.”

Leidy Perez, vice president of product, strategic software at Zayo

Currently, Zayo receives hundreds of thousands API calls a month originating from 100+ customers. These requests come through key partners such as Connectbase, ACS Solutions, GeoTel, Upstack, NDA Corp, Masterstream and LMX as well as direct integrations. Benefits of Zayo’s existing API offerings include:

Network Discovery: Zayo’s Building Validation, Location, and Cloud Service Provider APIs enable customers to analyze how Zayo’s network availability powers their business footprint.
Quote and Order: Customers can grow their business capabilities by leveraging Zayo products in its Product Catalog API, generating quotes with the Quote API, and automating the ordering process through the Order API.
Service Management: Customers are able to retrieve critical service information, get support for issues, and keep track of planned outages with the Service Inventory, Ticketing, Ticket Catalog and Maintenance Cases APIs.

In addition to the API developer portal, Zayo has started the roll out of MEF API “Lifecycle Service Orchestration” (LSO) Sonata “Billie” release for quoting and ordering as well as performance monitoring. Further incorporation of MEF standards will enable Zayo to better serve its global carrier and enterprise customers to buy services in a standardized way and to automate MEF 3.0 Carrier Ethernet.

“Too often, customers must work around their system of record to manage multiple vendors. The swivel-chair of that information back into each system of record causes massive inefficiencies that can impact service delivery time and revenue,” said Stan Hubbard, MEF Principal Analyst. “MEF LSO APIs offer an automated, standardized way for service providers to buy and sell services and maximize return on their investment in interface development. We are excited that MEF LSO Sonata APIs enable Zayo’s innovative API Developer Portal.”

About Zayo Group Holdings, Inc.
Zayo Group Holdings, Inc. is the leading global communications infrastructure platform, delivering a range of solutions, including fiber & transport, packet and managed edge services. Zayo owns and operates a Tier 1 IP backbone spanning 134,000 miles across North America and Europe. By providing this mission-critical bandwidth to its category-leading customers across the wireless, hyperscale, media, tech and finance industries, Zayo is fueling the innovations that are transforming society.

Spotlight

Discover the magic of advanced AI with 'The Magical AI: Unveiling the Mystery of ChatGPT.' Through a mix of narration, animation, and expert interviews, this video explores the fascinating world of ChatGPT, a powerful AI language model developed by OpenAI. Learn how it works, how it's changing the way we interact with technology, and the ethical and societal implications of AI like ChatGPT. Perfect for tech enthusiasts, curious consumers, and anyone interested in the cutting-edge technology that is shaping our world.

Spotlight

Discover the magic of advanced AI with 'The Magical AI: Unveiling the Mystery of ChatGPT.' Through a mix of narration, animation, and expert interviews, this video explores the fascinating world of ChatGPT, a powerful AI language model developed by OpenAI. Learn how it works, how it's changing the way we interact with technology, and the ethical and societal implications of AI like ChatGPT. Perfect for tech enthusiasts, curious consumers, and anyone interested in the cutting-edge technology that is shaping our world.

Related News

GENERAL AI, AI APPLICATIONS, SOFTWARE

Opera unveils integrated browser AI: Aria

Prnewswire | May 26, 2023

Opera is unveiling Aria, its new browser AI today. With Aria, Opera users are getting access to a leading generative AI service for free. Aria is natively built into the browser and marks the beginning of a new kind of browsing experience for Opera users. The service is a result of Opera's collaboration with OpenAI. "AI is rapidly changing how we work, browse the web and naturally, how we think about browsers and the part they can play in users' online experience," said Joanna Czajka, Product Director, Opera for PC. "Fittingly, Aria is our first product that named itself." Opera's new browser AI allows users to enhance their creativity and productivity by harnessing the power of AI paired with everything a browser can do. Aria, which is based on Opera's own "Composer" infrastructure, connects to OpenAI's GPT technology and is enhanced by additional capabilities such as adding live results from the web. Aria is both a web and a browser expert that allows users to collaborate with AI while looking for information on the web, generating text or code or getting their product queries answered. When it comes to customer support, Aria is knowledgeable about Opera's entire database of support documentation and can use the company's current product knowledge to answer users' questions. Opera's Composer infrastructure is also easily expandable. Composer allows Aria to connect to multiple AI models and will in the future expand by integrating additional capabilities such as search services powered by Opera's key partners. All this innovation will be accessible through a unified and coherent user experience. "With Aria, Opera users have a built-in way of tapping into the potential of generative AI today for free," added Stefan Stjernelund, VP Product, Opera for Android. This is also only the beginning, with many more capabilities still to come." Opera's browser AI strategy The implementation of Aria marks the next step in Opera's strategy to integrate generative AI services in its browsers and is a result of the company's collaboration with OpenAI. Earlier this year, Opera introduced a first implementation of ChatGPT in the sidebar of its desktop browser along with the AI Prompts feature. It also unveiled Opera One, a redesigned version of its browser suited to accommodate more generative-AI features through its modular design. The company is now making the next step, by introducing a browser AI that will allow users to interact with the web aided by AI directly in the browser. Aria's current form of a chat interface communicating with the user marks the first stage of the project. The AI-based service is set to become even more integrated into Opera in the coming versions of the browser with the ultimate aim of being natively blended into the browser, helping users perform cross-browser tasks. Getting started Aria is a free service with up-to-date information, which means it's connected to the internet and not limited to content prior to 2021, making it a more advanced offering than standard GPT-based solutions. It is shipping in more than 180 countries including the EU. Opera's users on desktop can test Aria by downloading the newest version of Opera One (developer version). Android users can now test Aria in the latest beta version of the browser, downloadable in the Google Play Store. The only thing testers need to do in order to access Aria is to create an Opera account, if they do not already have one. They will then be notified via email or inside of the product about their whitelisting status. Once a user's Opera Account is whitelisted, they can access the Aria through the settings of Opera for Android beta or through the browser sidebar of Opera One. About Opera Opera is a web innovator building on more than 25 years of innovation that started with the Opera web browser. While Opera is leveraging its brand and engaged user base in order to grow and develop new products and services for people who seek a better internet experience, Opera's PC and mobile web browsers, content discovery platform Opera News, and apps dedicated to gaming, Web3 and e-commerce are already the trusted choices of hundreds of millions of active and engaged users. Opera is headquartered in Oslo, Norway, and listed on the NASDAQ Stock Exchange under the OPRA ticker symbol. Download and access Opera's products and services from www.opera.com.

Read More

AI TECH, GENERAL AI, SOFTWARE

Boost.ai Unveils Large Language Model Enhancements to Conversational AI Platform

Businesswire | May 12, 2023

Boost.ai, a leading conversational AI solution provider, today announced Version 12 of its platform, the first of a series of planned updates by the company to incorporate Large Language Model (LLM)-enriched features. This iteration is focused on key customer experience (CX) improvements, including content suggestion, content rewriting and accelerated generation of training data. The new update will take advantage of Generative AI to suggest messaging content to AI Trainers within the boost.ai platform, generating suggested responses and resulting in drastically reduced implementation times for new intents. With this latest release, boost.ai reinforces its commitment to researching, developing, releasing, and maintaining responsible implementations of LLM-powered, enterprise-quality conversational AI features in order to further enhance the customer experience. ChatGPT has dominated headlines throughout 2023, yet questions about the accuracy of its underlying models, GPT-3.5 and GPT-4, persist. With an 85% accuracy rate, LLMs are a good indication of the potential of this technology in consumer-facing applications, but in their current raw state they lack the dependency for integration directly into a bank or insurance firm's systems. Boost.ai helps to resolve this issue by seamlessly integrating the predictive capabilities of LLMs with enterprise-grade control of their conversational AI platform, creating a Hybrid Natural Language Understanding (NLU) system that offers unmatched accuracy, flexibility, and cost-effectiveness. Expertly weaving together the right AI components for each task, boost.ai’s platform ensures precise and accurate answers - harnessing the benefits of LLMs, while still adhering to stringent quality assurance requirements. “LLM technology offers great promise, but most applications just aren’t properly designed to securely and scalably support real-world businesses. With worries about accuracy or even inappropriate behavior, established institutions like banks could not risk direct access to this iteration of generative AI - until now,” said Jerry Haywood, CEO of boost.ai. “By pairing LLMs with our conversational AI, we’re able to ensure accuracy and open the door for customers in sensitive industries like financial services. We’re proud to be pioneering a way forward for businesses to harness this tech right now. It’s available for customers to use and enhance their existing solution, and to help them achieve speed to value significantly sooner whilst minimizing the risks currently dominating headlines.” With a Hybrid NLU approach, enterprises gain the ability to combine boost.ai’s market-leading intent management, context handling, and dialogue management solutions with powerful LLM-enriched tools. Boost.ai’s existing intent engine is highly trained with guardrails in place to help guide the LLM, increasing overall accuracy and reducing the number of false positives. The end result is a chatbot that can confidently provide answers to inquiries, and a more streamlined development path that radically enhances how boost.ai customers can build scalable customer experiences for chat and voice. “With our Hybrid NLU, we’ve been able to surpass the performance of either model on its own, providing our customers with the best of both worlds,” said Lars Ropeid Selsås, Founder of boost.ai. “Boost.ai will continue to operate at the cutting edge of AI possibility, refining our platform so that our customers are always receiving the best possible technology and service.” On May 9th, Boost.ai co-founder, Henry Vaage Iversen and the technical team conducted a webinar highlighting the strengths of Hybrid NLU and mapping out a path for businesses to start using LLM technology to their advantage. For a recording of the full webinar, please visit: https://www.boost.ai/webinars/enhancing-cx-and-reducing-operational-costs-with-boost-ai-large-language-models About Boost.ai Boost.ai is a global leader in conversational AI optimized for scale. Boasting the industry's most robust intent portfolio, Boost.ai is pioneering an era of broad-scope virtual agents to deliver the most advanced and scalable technology on the market. With consistent resolution rates of 90%, Boost.ai’s market-leading virtual agent supports enterprise customers across key industries throughout the United States and Europe, including banking, insurance, telecom, retail and more. In 2021, Boost.ai was named a major player in the IDC MarketScape category, Worldwide Conversational AI Platforms for Customer Service. Key customers include Santander Bank, MSU Federal Credit Union, Aspire General Services, Tokio Marine and more. Learn more at boost.ai.

Read More

AI TECH, AI APPLICATIONS, SOFTWARE

Tray.io Unveils Merlin AI to Instantly Transform Large Language Model Outputs Into Complete Business Processes

Businesswire | May 15, 2023

Tray.io, the leader in low-code automation and integration, today unveiled Tray Merlin AI, a new natural language automation capability in the Tray platform that instantly transforms large language model (LLM) outputs into complete business processes, without the need for LLM training or exposing customer data to the LLM. This new advancement makes the Tray platform the first iPaaS solution that brings together the power of flexible, scalable automation; support for advanced business logic; and native generative AI capabilities that anyone can use. Leveraging OpenAI technology and Tray.io’s extensive workflow, authentication, connector and API technologies, business technologists, front-line employees and developers across the enterprise can now more quickly and efficiently build, iterate on and improve sophisticated workflows that transcend the software stack. By simply asking Merlin—in the same way a team member would ask a colleague—users can obtain answers at the point-of-decision and automate critical business tasks. Additionally, Merlin eliminates the need for any IT and engineering involvement in what typically entailed weeks to months of integration effort to build automations or answer queries. This new advancement builds on Tray.io’s vision to lower the barriers that prohibit enterprise-wide automation in the face of the unintended consequences of digital transformation. All final workflows created by Tray Merlin AI are presented visually in a low-code format to allow the user to modify, improve or augment its functionality, as necessary, and share with others for reuse. Unlike many other applications that interface with LLMs, the operational capabilities of Merlin AI and the underlying Tray platform are self-contained, meaning Merlin only needs to fetch small pieces of information from the LLM on an as-needed basis during the integration building process. As a result, customer data is never exposed or sent to the LLM. “The outcomes enterprises can achieve with LLMs, such as those of OpenAI, are only as good as a user’s ability to take action on the results of the query,” said Alistair Russell, co-founder and CTO at Tray.io. “Tray Merlin AI completely changes the game as it instantly automates business processes and answers queries through natural language instruction. Think of Merlin as giving the LLM ‘brain’ a Tray ‘body’—a body that can take action without passing customer data back to the LLM and requires no further training to execute complex business tasks.” Tray.io Taps AI to Address the Unintended Consequences of Digital Transformation As businesses continue to grapple with the unintended consequences of rapid digital transformation efforts—such as technical debt, complex tech stacks and business process inefficiencies—every department is under enormous pressure to deliver fast results that not only meet customers' demands for timely, high-quality services, but also help the company remain profitable in the most efficient way possible. Leaders must overcome IT and developer bottlenecks by tapping into a hidden talent opportunity—employees who have technical skills, but are not using them in their primary job function. Equipping these employees with self-service AI automation is a critical enabler to driving digital initiatives at speed. According to Gartner®, “Almost half of all non-IT employees are now business technologists, and companies that successfully enable them are 2.6 times more likely to achieve digital business goals.”1 “Generative AI is currently one of the most disruptive forces in iPaaS,” said Alexander Wurm, Senior Analyst at Nucleus Research. “Vendors who embrace AI in their platforms provide an incredible step-change in ease-of-use that boosts the productivity of experienced users. When done well, it delivers immediate value to many users in the enterprise for which the benefits of the technology were previously out of reach. Companies who adopt iPaaS solutions with native generative AI capabilities will be at a substantial velocity, efficiency and agility advantage.” Tray Merlin AI: Natural Language Automation to Accelerate and Improve the Execution of Complex Tasks A core element of the Tray platform architecture, Merlin AI works seamlessly with Tray.io’s connector, workflow and API technologies—and other platform capabilities including data transformation, robust authentication mechanisms and support for advanced business logic—to deliver a flexible, low-code and AI-augmented automation builder. With Merlin, anyone—regardless of their level of technical expertise—can build complete integrations with the assistance of, or solely using, NLP, radically simplifying the automation building process for all users and supercharging team productivity. For example, Merlin can act as an autonomous assistant capable of executing complex tasks, such as collecting or moving information across disparate systems, answering questions or building automated workflows to complete a business process. “AI is revolutionizing automation, and Tray.io is at the forefront of this movement. The arrival of generative AI and the pace of innovation it enables will spell the end of the iPaaS architectures that were built for a different time,” said Rich Waldron, co-founder and CEO at Tray.io. “Tray Merlin AI brings together the power of flexible, scalable automation and AI to accelerate and improve automation outcomes for our customers, enabling them to solve business problems better, faster and more independently than ever before.” Tray Merlin AI powers the following new capabilities to accelerate automation and integration projects across the enterprise, while reducing the burden on business technologists and developers: Securely build out automation details and iterate or improve existing processes: Marketing Ops teams can refine their lead delivery processes by reducing the time it takes to deliver high-value leads to sales reps, enabling them to respond to prospects promptly. Using just natural language instructions, the person building marketing automations can improve their current process by asking Merlin to build a workflow to capture lead scoring data from Marketo, assign qualified leads to reps in Salesforce immediately any time it’s over a certain threshold, build the Outreach sequence and notify reps via Slack or Teams of the newly qualified lead. When finished, all the steps are displayed in the low-code visual builder through which the user can review and make any modifications, if required. Quickly build or augment more substantial workflows: Business technologists who are proficient at building on the Tray platform can type their request and parameters and Merlin will automatically build a workflow with the relevant business logic. Sales and customer success teams who want to deliver a more frictionless customer experience by streamlining the pre- and post-sales processes, can use natural language instructions to create a workflow that will automatically update their project management system every time a deal closes with the relevant client information from their CRM and notify the professional services team via email. With Merlin, teams can ensure there’s no delay in project execution, which results in higher levels of customer satisfaction. Obtain answers at the point-of-decision with on-demand, AI-powered automation: For non-technical employees, such as department managers, C-level executives and business users, who are not and do not need to be familiar with the Tray platform, Merlin can be used to quickly answer urgent business queries. A CMO seeking to optimize social media investments can query Merlin to identify the top lead sources for the largest “Closed Won” accounts by revenue and cross-reference the results with LinkedIn followers. To accomplish this, Merlin integrates the company’s CRM, marketing automation platform and social media management platform to deliver the result instantly. Additionally, sharing these results with the marketing leadership team via Slack or Teams can be built into the workflow based on the CMO’s natural language instruction. Merlin automatically knows when and where to search for authentications, displays all the actions it plans to carry out and obtains confirmation from the user before executing these actions. By tapping into the power of AI via a natural language interface, Tray.io further unlocks the full potential of automation and makes building automated workflows across many use cases even more accessible to all employees, significantly increasing employee efficiency and productivity. “Builders in our organization already rely on Tray as they rapidly develop the low-code workflows needed to improve operational processes across our business,” said Brendon Ritz, Senior Director of Marketing Ops at ThoughtSpot, the leading AI-powered analytics company. “With the addition of Merlin AI to the Tray platform, our business technologists can interface with Tray using natural language instruction to build faster and build better. Even more impactful is the ability for us to put the power of automation in the hands of our front-line employees and managers so they can instantly get answers to business queries that would have otherwise required weeks or months of development to work out the required integrations.” ​​About Tray.io Tray.io is a low-code automation platform that can easily turn unique business processes into repeatable and scalable workflows that evolve whenever business needs change. Unlike iPaaS solutions, which are expensive, complex, and code-intensive, Tray.io’s flexible self-service platform makes it simple to build integrations using any API and connect enterprise applications at scale without incremental costs. Process innovation is today’s competitive advantage since companies can no longer differentiate on their tech stack alone. The promise of SaaS led to an avalanche of siloed point solutions that require businesses to force their processes into rigid, predetermined schema. The Tray Platform removes these limitations, empowering both non-technical and technical users to create sophisticated workflow automations that streamline data movement and actions across multiple applications. Freed from tedious and repetitive tasks, product leaders and IT are able to uplevel their skill set with automation to unlock their full potential and do things in a way that’s right for their business. Love your work. Automate the rest.™

Read More