Yext, Inc. has released a new product called Yext Chat, which allows businesses to create conversational experiences using artificial intelligence. Yext Chat uses multiple large language models, such as OpenAI's GPT-3 and the Yext Knowledge Graph, to give accurate responses based on real-world data during natural language chats.
The Yext Chat product is in beta testing right now, and it will be available to the public later this year. With search term clustering, Yext customers can easily find content gaps and add new information to the Knowledge Graph to make their answers better over time. Using the latest advances in natural language processing and artificial intelligence, Yext Chat will help businesses become more conversational and give their customers a better experience.
President and Chief Operating Officer at Yext, Marc Ferrentino, said, “We believe it's critical that every organization start to understand what AI can do for them." He exclaimed, "Yext is here to help.” He added, “Yext Chat is a transformative product that will provide every business with world-class conversational experiences that are safe, easy to manage, and reliable." He commented, "Combining large language models with our knowledge graph unlocks a tremendous amount of potential and opportunity for our customers." He anticipated, "Recent innovations have brought conversational AI to consumers." He further said, "Yext is bringing conversational AI to the enterprise.”
(Source: Businesswire)
Yext is dedicated to bringing conversational AI to the enterprise, and its platform is model-agnostic, allowing businesses to use the best model for their specific use case. With Yext Chat, businesses can set up accurate AI conversations that are based on real-world data.
About Yext
Yext, a publicly traded company with the ticker symbol NYSE: YEXT, assists organizations in responding to inquiries about their business. Yext's Answers Platform organizes the gathered content into a knowledge graph, then uses a suite of complementary products like listings, pages, reviews, and search to provide relevant, actionable responses wherever customers, employees, and partners search for information. For more than 15 years, thousands of companies around the world have relied on Yext to create seamless content-driven experiences on a large scale, spanning search engines, websites, mobile applications, and hundreds of other digital touchpoints.