AI Applications, Software, Future Tech

Yellow.ai's generative AI-powered Voicebots and Chatbots Now Available on Genesys AppFoundry

Prnewswire | June 06, 2023 | Read time : 05:00 min

Yellow.ai's generative AI-powered Voicebots and Chatbots

Yellow.ai, a global leader in Conversational AI, today announced its Generative AI-powered Voicebots and Chatbots are now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Yellow.ai's listing on AppFoundry allows Genesys customers to deploy a broad range of Conversational AI solutions across its Conversational Service Cloud, Conversational Commerce Cloud, and Conversational EX Cloud product suites. The solution enables them to deliver an automated customer and employee experience with the company's generative AI-powered Dynamic Automation Platform (DAP) that leverages a multi-LLM architecture. Moreover, by streamlining support interactions through its Dynamic AI agents across voice and chat, businesses can reduce costs by up to 60% while delivering consistent experiences. Enterprises can leverage Yellow.ai's solution for:

  • Goal-based Conversations: Enterprises can achieve up to 90% self-serve automation in the first 30 days by transforming from content-based automation to goal-based conversations powered by generative AI. This enables them to provide customer solutions and fulfill end goals.
  • Dynamic Workflows: Enterprises can create and expand workflows dynamically with generative AI, adapting to changing customer conversations. This flexibility leads to up to 40% increase in lead generation and up to 50% increase in user engagement, as they are not restricted to fixed workflows.
  • Zero Set up: By enabling a bot ready within minutes of uploading documents, enterprises experience faster time to value. They can connect it with preferred channels, go live, and instantly generate Campaign Workflows based on goals, context, and user segments. This results in up to 50% faster time to market and up to 50% increase in operational efficiency.

Raghu Ravinutala, CEO & Co-founder, Yellow.ai, said, "We're excited to help Genesys' customers deliver enhanced end-to-end experiences with our generative AI-powered conversational AI solutions. Providing an exceptional customer and employee experience is crucial for businesses to stay competitive and achieve significant business outcomes. Our AI engine and cost-efficient solutions empower businesses to do so. With Yellow.ai DAP, we provide AI-powered support to human agents and enable marketers to not only communicate with customers but also accomplish goal-oriented outcomes and boost conversion rates."

Yellow.ai provides a unified omnichannel solution supporting 35+ text and voice channels in 135+ languages. The company offers pre-built solutions for various industries like BFSI, ecommerce, utilities, healthcare, and automotive, among others. Handling 2 billion interactions per quarter, the company's Dynamic AI agents are capable of a seamless transfer to human agents with complete contextual information and history of the conversation in the case of complex queries.

Yellow.ai's Conversational AI solutions are now available with Genesys Cloud CX™, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences. As a modern, API first experience orchestration platform, Genesys Cloud CX enables organizations to coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, turnkey AI and end-to-end journey optimization.

To learn more about the specific features and benefits of Yellow.ai enterprise-grade Conversational AI solutions, visit the AppFoundry listing.

About Yellow.ai

Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).

DAP's proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.

Spotlight

When the Falcon 10X brakes, it'll be thanks in part to her! An embedded software development engineer at Safran, Agathe is working on implementing software functionalities on the landing gear of Dassault Aviation's brand-new business jet. Development, bench testing, mutual support and training opportunities - find out more about Agathe's day-to-day work in this video!

Spotlight

When the Falcon 10X brakes, it'll be thanks in part to her! An embedded software development engineer at Safran, Agathe is working on implementing software functionalities on the landing gear of Dassault Aviation's brand-new business jet. Development, bench testing, mutual support and training opportunities - find out more about Agathe's day-to-day work in this video!

Related News

AI Tech, General AI, Software

TribalScale Partners With Senso AI to Unleash Generative AI Technology for Enhanced Software Customization

Accesswire | August 02, 2023

TribalScale, a leading software development firm known for crafting world-class digital products, is thrilled to announce its strategic partnership with Senso AI, a trailblazing provider of cutting-edge AI solutions. This collaboration is set to transform the employee experience at TribalScale by harnessing the power of Senso AI's advanced solution to enhance the company's wiki support. TribalScale's internal repository of information will evolve into an intelligent and dynamic knowledge hub, revolutionizing information retrieval and empowering employees like never before. Gone are the days of sifting through heaps of documents or getting lost in an ocean of data. The integration of AI empowers employees to swiftly access relevant information, leading to a more efficient and empowered workforce. Beyond the transformative impact on TribalScale's internal operations, this partnership will also pave the way for the software development firm to revolutionize the industry itself. TribalScale aims to empower businesses with a head start in embracing Generative AI, offering custom software implementations that cater to the unique needs of both current and prospective clients. Sheetal Jaitly, CEO of TribalScale, commented on the collaboration: "An unprecedented wave of hockey stick growth awaits those who harness the power of Generative AI. Surprisingly, 99% of organizations we engage with are uncertain where to begin. With Senso as our strategic partner, we have the edge to make a profound impact in this market, leading to substantial software implementations for our current and prospective clients. Reminding us of the early days when we championed 'Mobile First', now we embrace the transformative force of Generative AI and its indispensability in every customized software implementation moving forward." Saroop Bharwani, CEO of Senso AI, also expressed his excitement about the partnership: "In today's global landscape, organizations of all sizes face a common challenge: an abundance of untapped, unstructured data buried within PDFs, Word Documents, and more. Employees spend considerable time daily seeking answers. For example, finding an answer for a client, or seeking employment and benefits information. This invaluable knowledge awaits liberation. "Senso has achieved remarkable success, collaborating with financial institutions to consolidate institutional knowledge, reduce costs, and elevate customer satisfaction through the power of AI. This success has unlocked an array of new use cases. Within a matter of weeks, we can seamlessly integrate this transformative solution across an organization, delivering maximum value in record time and generating substantial near-term revenue. "To remain competitive, organizations must proactively embrace Generative AI in their workflows, empowering their teams to envision fresh perspectives on their roles. Our pioneering partnership with TribalScale positions us as frontrunners in providing your customers, prospects, and employees with these services promptly, presenting a remarkable opportunity for all." About TribalScale TribalScale is a global innovation firm that helps enterprises adapt and thrive in the digital era. Through agile practices, we transform teams, build best-in-class digital products, and create disruptive startups. TribalScale has consistently been recognized for its excellence and has now added Fast Company's Best Workplaces for Innovators 2023 list to its accolades. About Senso AI Senso AI is a pioneering provider of advanced AI solutions, pushing the boundaries of what's possible with AI. Their enterprise-grade product makes it easy for organizations to ingest institutional knowledge and improve information retrieval capabilities for a variety of use cases, opening up new possibilities for businesses seeking to unlock the potential of their data.

Read More

AI Tech, Software, Future Tech

Automox Launches Otto AI, a Groundbreaking Generative AI Agent to Automate IT Operations at Scale

Globenewswire | July 19, 2023

Automox, the cloud-native IT automation platform, is proud to announce the launch of Otto AI, the first application of generative artificial intelligence in IT operations and systems management. This groundbreaking new feature in the Automox platform will enable IT professionals to automate any task across their entire fleet of Windows, macOS, and Linux endpoints by issuing commands in plain English. "Otto AI is a game-changer for IT automation," said Tim Lucas, CEO of Automox. "Our customers have been asking for a solution that could help them automate mundane tasks and give them time back to do more important work. Now they can Ask Otto to create powerful Worklets instantly to automatically patch, manage, and configure every endpoint." The value of IT automation at scale cannot be overstated. It allows businesses to patch, configure, manage, and secure their IT infrastructure efficiently, reducing risk and improving productivity. However, the skills gap in IT operations has made it challenging for many organizations to implement automation effectively. “Otto AI was easy to use, accurate, and helped me to create a drafted script I’ve been working on,” said Dwane Caballero, Engineer, Infrastructure Network & Security, Qdoba. According to Gartner, "insufficient skills" is the largest challenge IT organizations face, with 30% of respondents ranking it as their top challenge over the next 12 months. And the 2022 Global Knowledge IT Skills and Salary Report by Skillsoft reports that 66% of IT decision-makers experience critical skills gaps in their teams, resulting in increased stress, slower delivery cycles, and reduced ability to meet business objectives. "Otto AI addresses the skills gap in IT operations," said Lucas. "It enables IT practitioners to upskill rapidly without having to write code, making it easier for them to automate their IT environment and achieve their goals." "Otto AI is one of the most exciting features we've launched at Automox to date," Lucas added. "We believe it will transform the way businesses manage their IT infrastructure and help them achieve their goals faster and with less expense. We're thrilled to be at the forefront of this AI-powered revolution in IT automation and system management." Otto AI is available today for all Automox Complete customers as a free preview and will be made available as an upgrade later this summer. Join a panel of Automox experts for a live best practices webinar on Using AI to Supercharge IT Automation on July 20, 2023, at 12 pm ET and on-demand following the live event. About Automox Automox is the IT automation platform for modern organizations. It makes it easy to keep Windows, macOS, and Linux endpoints patched, configured, controlled, and secured – without servers or VPNs. Using AI-powered automation, IT professionals can fix critical vulnerabilities faster, slash cost and complexity, and win back hours in their days. Join thousands of companies transforming IT operations into a strategic business driver with Automox. Learn more at: www.automox.com, connect with the Automox Community, or follow us on Twitter, Threads, LinkedIn, Facebook, or Instagram.

Read More

AI Tech, General AI, Software

DataRobot Announces New Generative AI Offering

Businesswire | August 11, 2023

DataRobot, the leader in Value-Driven AI, today announced a new generative AI offering, including platform capabilities and applied AI services, to accelerate the path from concept to value with generative AI. This offering uniquely brings both generative and predictive AI capabilities together in the DataRobot AI Platform, delivering an open and end-to-end solution for you to experiment, build, deploy, monitor and moderate enterprise-grade AI applications and assistants, and drive impact for your business. “We’ve talked to hundreds of customers looking to adopt generative AI who have concerns about existing tools on the market, including security and reputational risks, vendor lock-in and mounting technical debt from piecemeal solutions,” said Jay Schuren, Chief Customer Officer, DataRobot. “With over a decade at the forefront of AI innovation, we understand what it takes to deliver AI successfully and safely. Our new offering gives your teams everything they need to experiment quickly, deploy in production, monitor to ensure quality and ultimately get value from your generative AI projects.” The new offering builds on the DataRobot AI Platform to accelerate your generative AI initiatives by unifying best-in-class components and providing critical capabilities in an open and multi-cloud environment, including: - Generative AI Models Extended for the Enterprise: Seamlessly integrate large language models (LLMs), vector databases and prompting strategies with your enterprise data directly within DataRobot hosted notebooks. With a code-first experience and pre-built assistant recipes, you can rapidly develop customized solutions that meet your unique needs. - Enterprise-Grade Generative AI Observability: Gain confidence operating all of your generative and predictive AI assets with advanced monitoring, management and governance. Measure what matters, from operational and data drift metrics to generative AI-specific metrics like toxicity and truthfulness, and ensure applications stay “on-topic” using use case-specific guardrails. - Easy-to-Build Generative AI Applications: Quickly prototype, build and deploy end-to-end applications and assistants to deliver a complete generative AI powered experience to business stakeholders and end users with just a few lines of code, using a DataRobot-hosted Streamlit application sandbox. DataRobot is also introducing new generative AI services focused on end-to-end implementation of custom use cases as well as dedicated programming to upskill your workforce, designed and delivered by our applied AI experts: - Generative AI Training & Enablement for executives and practitioners, enabling leaders to quickly establish the level of generative AI proficiency that is necessary to remain competitive in today’s market. - Generative AI Ideation & Roadmapping Workshops for teams to go from use case ideation to implementation by systematically identifying and prioritizing high-value opportunities, and aligning leaders, data teams and stakeholders. - Generative AI Trust & Compliance Framework to support responsible generative AI governance processes and better prepare your business to meet existing guidelines and anticipate pending regulations. DataRobot supports customers from all industries to solve real-world business problems with generative and predictive AI. "The generative AI space is changing quickly, and the flexibility, safety and security of DataRobot helps us stay on the cutting edge with a HIPAA-compliant environment we trust to uphold critical health data protection standards," said Rosalia Tungaraza, AVP, Artificial Intelligence, Baptist Health South Florida. “We’re harnessing innovation for real-world applications, giving us the ability to transform patient care and improve operations and efficiency with confidence.” Connecting Ford Motor Company with over 3,800 Ford and Lincoln dealerships across the U.S. and Canada, FordDirect leverages the DataRobot AI Platform to better engage and anticipate customer needs. “DataRobot is an indispensable partner helping us maintain our reputation both internally and externally by deploying, monitoring, and governing generative AI responsibly and effectively,” said Tom Thomas, Vice President of Data Strategy, Analytics & Business Intelligence, FordDirect. “We are on the cusp of a major transition. Global organizations are excited about the possibilities to transform their businesses with generative AI while at the same time faced with risks ranging from hallucinations and toxicity, to governance and bias,” said Ritu Jyoti, Group Vice President, Worldwide Artificial Intelligence and Automation Research Practice Global AI Research Lead at IDC. “That’s why AI platforms like DataRobot are critical in unlocking business value with generative AI and predictive AI alongside robust monitoring, governance, and a broad ecosystem. They create a competitive edge for enterprises.” About DataRobot DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise and broad use-case experience to improve how organizations run, grow and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates with an organization’s existing investments in data, applications and business processes, and can be deployed on any cloud environment. Global organizations, including 40% of the Fortune 50, rely on DataRobot to drive greater impact and value from AI. Learn more at datarobot.com and follow us on LinkedIn and X (@DataRobot).

Read More