AI TECH

XSELL Technologies Announces Partnership with Five9 to Deliver Results that Matter

XSELL Technologies | August 09, 2022 | Read time : 03:00 min

XSELL Technologies
XSELL Technologies, a leader in conversational AI for contact center agent optimization, announced that XSELL Agent Experience powered by VoiceStream is available on the Five9 CX Marketplace, empowering customers to amplify top performer outcomes across their contact centers. Leveraging the strength of Five9 cloud contact center solutions, the partnership makes it easy for businesses to integrate XSELL Agent Experience with the Five9 Intelligent Cloud Contact Center.

Working together, Five9 and XSELL partnered to deliver real results to a healthcare customer, in the form of $6.9 million in annual incremental profit, an 11% increase in conversion rate and a 52% increase in appointments booked by agents. Read more in the just-published case study: “Health Insurance Provider Uses AI Conversion Maps to Drive Patient Acquisition, Engagement, and Retention with Care at Home.”

“We are delighted to bring the power of XSELL Agent Experience to Five9 CX Marketplace to support organizations in their pursuit of a better customer experience while delivering results that matter.”

Matt Coughlin, Founder and CEO, XSELL Technologies

The Five9 platform facilitates billions of call minutes annually and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results. XSELL’s AI-powered technology takes a data-driven approach to consistently delivering top performer outcomes by identifying and replicating specialized skill sets, with precision and at scale, across every agent, enterprise-wide. With XSELL Agent Experience, businesses can access AI-generated guidance to improve their customer and agent experience in real-time across the enterprise, driving tangible results like increased NPS scores, decreased Average Handle Time (AHT), and increasing Speed to Proficiency.

“Five9 is committed to delivering AI solutions that improve the customer and agent experience, and we are excited to work with partners like XSELL who want to build on our VoiceStream platform to deliver additional innovation and use cases with that same goal in mind,” said Jake Butterbaugh, SVP Global Partner Sales, Five9.

XSELL Technologies is sponsoring Five9 CX Summit, taking place Aug. 9-11 at the Aria Resort & Casino in Las Vegas, and will demonstrate XSELL Agent Experience in the CX Hub at the event. Five9 CX Summit is the #1 cloud contact center conference dedicated to making CX work for real life. Learn more about the event, including how to register, here.

About XSELL Technologies
XSELL Technologies was founded on the belief that the behaviors of the best contact center agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Today, the XSELL team is partnering with Fortune 50 customers to drive quantifiable improvements in sales results, service metrics, agent engagement, and the overall customer experience.

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Spotlight

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AI TECH,GENERAL AI,SOFTWARE

C3 AI Introduces New ESG Application

C3.ai, Inc. | September 15, 2022

C3 AI , the Enterprise AI software application company, today announced the introduction of C3 AI ESG, an application that harnesses artificial intelligence and machine learning to enable companies to monitor, report, and improve their ESG (environmental, social, and governance) performance. C3 AI ESG reduces the time required to gather, manage, and analyze disparate ESG data, and allows companies to identify ESG risks, capture opportunities, and accelerate initiatives to meet their ESG goals. C3 AI ESG enables customers to integrate data from all their ERP, supplier, customer and manufacturing systems—plus relevant exogenous market data, emissions, and commodity data—and provide comprehensive Scope 1, Scope 2, and Scope 3 ESG reporting in compliance with any of SASB, GRI, TCFD, and CDP reporting standards. C3 AI ESG is entirely predictive, allowing companies to accurately forecast their ESG KPIs and plan mitigation measures to achieve their corporate ESG objectives. According to Verdantix, ESG is estimated to become a $30 billion market by 2030. “As ESG objectives continue to rise on the corporate agenda, organizations require solutions to better plan, track, measure, and report ESG performance across their entire value chain. “C3 AI ESG allows organizations to employ advanced AI and ML capabilities not only to provide complete visibility of their ESG status, but to identify and execute strategies to meet their ambitious ESG goals more effectively.” Ed Abbo, President and CTO at C3 AI Key capabilities of the C3 AI ESG application include: Integrating key ESG data across enterprise systems into a unified data image Continuously calculating and tracking ESG KPIs against goals Providing AI-driven recommendations to improve performance on priority ESG issues Centralizing compliance with major ESG reporting standards and frameworks Automating ESG reporting and workflows to review and approve publication of ESG data Using AI to analyze and efficiently respond to external data requests Identifying emerging ESG risks and opportunities using AI to analyze news, media, and priority stakeholder publications Ensuring data accuracy and integrity with end-to-end auditability and AI-driven data validation C3 AI ESG is immediately available and can be deployed on any private or public cloud infrastructure (including AWS, Microsoft Azure, and Google Cloud), or on-premises. About C3.ai, Inc. C3 AI is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 AI Application Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications and C3 AI Applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally.

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FUTURE TECH

Vendr Launches 2.0, The Most Complete SaaS Buying Platform on The Market

Vendr | August 10, 2022

Vendr, the world’s first SaaS buying platform, today announced the launch of Vendr 2.0, the most complete SaaS buying platform on the market. SaaS is a top-three line item expense, but most companies aren’t getting the appropriate return on their software investment. Vendr 2.0 harnesses Vendr’s SaaS purchasing and SaaS management products, combining the power of seasoned negotiators armed with insights from over 13,000 deals alongside robust software featuring an integrated system of record. Now, enterprise customers will be equipped with an unprecedented level of visibility into which software their teams are buying and using — in one central location. This enables leaders to reduce overspend and eliminate duplicative products. Most importantly, it unlocks insights that lead to better software choices and faster procurement at lower prices. The launch comes on the heels of the company’s recent ​​$150MM Series B, co-led by return investor Craft Ventures and new investor SoftBank Vision Fund 2––which brought the company into Unicorn status––and its acquisition of SaaS management company Blissfully earlier this year. “The software purchasing process is broken and becoming all the more cumbersome as companies everywhere work to cut costs, as they seek to do more with less. “The introduction of Vendr 2.0 enables organizations to manage their second-highest expense––software––more effectively than ever before, while reducing the difficulties surrounding the process. Vendr 2.0 aims to be the most complete, no-brainer, SaaS buying platform on the market –– and one that pays for itself.” Ryan Neu, Vendr CEO and co-founder The standard buying process historically wastes time and resources for both software vendors and customers. Vendr enables businesses to maximize the return on their SaaS investments through cost savings and more efficient spend, improving stack visibility across the organization. Composed of the best industry data of more than 2,000 SaaS suppliers, Vendr 2.0 is facilitating critical transformation in how organizations purchase and manage software. Tapping Into Transparency Software buying is a perpetual process and it no longer makes sense to have buying and supplier lifecycle management exist in disparate places. By bringing everything into one place, companies layer the benefits of an expert service team and deep SaaS insights into an integrated system of record that offers unparalleled visibility into their stack. Using Vendr, customers can take a proactive approach to their SaaS spend, equipping their teams with the best software while saving money. Buyer <-> supplier: Vendr offers insights and negotiation support to help buyers and sellers quickly evaluate whether a deal is fair for both sides, ensuring that the process continues moving along internally once it comes time to buy. Buyer <-> procurement function: Vendr provides visibility into internal approval workflows and offers fast-tracked ways to request purchases, leading to smoother relationships between buyers and their company procurement functions. Finance/procurement <-> department heads: With better visibility and faster purchase cycles, stakeholders can easily see the value-add of finance and procurement, ensuring compliance and keeping a handle on costs, leading to better business outcomes for all. This new platform builds upon the competitive advantages that Vendr has in the market as the category creator with the deepest source of supplier insight––based on thousands of deals––as well as the most seasoned negotiators in the industry. Vendr has processed over $1.5B in customer software spend and delivered over $240M in software savings to its customers. To see how much you could be saving on your annual software expense, get in touch here. About Vendr Vendr is changing how companies find, buy and manage SaaS. The first of its kind, Vendr's SaaS buying platform offers both a product and people-powered service to enable the world's fastest-growing companies to purchase software quickly and with guaranteed savings. Today, Vendr has facilitated over $1.5B+ in SaaS purchases across 2,500+ suppliers for Finance and Procurement teams at HubSpot, Brex, Canva, Reddit, Toast, and more. Headquartered in Boston with a second location in Charleston, Vendr was founded in 2019 by Ryan Neu and co-founders Ariel Diaz and Aaron White, who joined the team through the acquisition of Blissfully in 2022. The company has over 250 employees globally

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AI TECH,GENERAL AI,AI APPLICATIONS

NVIDIA and Deloitte to Bring New Services Built on NVIDIA AI and Omniverse Platforms to the World’s Enterprises

C | September 22, 2022

NVIDIA and Deloitte today announced an expansion of their alliance to help enable enterprises around the world to develop, implement and deploy hybrid-cloud solutions using the NVIDIA AI and NVIDIA Omniverse™ Enterprise platforms. Through the expanded alliance, Deloitte’s professionals will gain access to both NVIDIA platforms to help clients build and deploy a wide range of AI applications, including edge AI, speech AI, recommender systems, chatbots, cybersecurity, digital twins and more. The relationship will extend Deloitte’s ability to develop innovative solutions for its clients, including multinational enterprises. NVIDIA’s AI products and technologies combined with Deloitte’s deep AI experience will help clients tackle key business challenges — such as gaining competitive advantage, enhancing customer experiences, optimizing operations and launching innovative businesses in new markets. “Building on our relationship with NVIDIA, we are bringing together our top talent pool and deep AI experience with the power of NVIDIA AI and Omniverse platforms to help clients accelerate the development of AI-fueled solutions. “By expanding our collaboration with NVIDIA, we can help enable clients to quickly deliver on the full capabilities of AI to transform their businesses.” Joe Ucuzoglu, CEO of Deloitte US “AI and metaverse technologies are reshaping the foundations of our economy,” said Jensen Huang, founder and CEO of NVIDIA. “Together, NVIDIA and Deloitte can help enterprises apply AI to create new products and services that reinvent their industries.” The new hybrid-cloud solutions built on NVIDIA technologies supplement the companies’ strong collaboration. NVIDIA AI hardware and software, including NVIDIA DGX™ systems, are at the heart of the Deloitte Center for AI Computing, a first-of-its-kind center designed to accelerate the development of innovative AI solutions for Deloitte clients. Additionally, Deloitte’s Unlimited Reality services leverage the Center for AI Computing and NVIDIA Omniverse Enterprise platform for 3D design collaboration and virtual world simulation. Deloitte and NVIDIA are also collaborating to create immersive or hybrid replicas of real-world environments and processes to help enterprises optimize operations and intelligent decision making. New Hybrid-Cloud NVIDIA Applications Serve Broad Industry Use Cases Since establishing their partnership two years ago, Deloitte and NVIDIA have helped to enable leading enterprises to deploy transformative new applications. These include pioneering work with the U.S. Postal Service to use vision AI to improve delivery efficiency, and modernizing the customer experience for a global food service leader. The new services will be powered by several NVIDIA products and technologies, including: NVIDIA Omniverse Enterprise platform for building custom 3D pipelines and simulating virtual worlds. NVIDIA Omniverse Avatar Cloud Engine AI microservices along with the NVIDIA Project Tokkio application framework to build, customize and deploy interactive service avatars at scale. NVIDIA AI Enterprise cloud-native suite of AI and data analytics software optimized for the development and deployment of AI. It is essential for building production-ready applications on the NVIDIA AI platform and includes global enterprise support to keep AI projects on track. NVIDIA Riva GPU-accelerated SDK for building speech AI applications that are customizable for each use case and deliver real-time performance. NVIDIA Merlin™ open-source framework for building high-performing recommender systems at scale. NVIDIA Metropolis application framework, set of developer tools and partner ecosystem that bring visual data and AI together to improve operational efficiency and safety across a broad range of industries, including IoT AI devices. The expanded portfolio of NVIDIA AI and Omniverse services will run in the cloud to provide easy accessibility and scale. About Deloitte Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Now celebrating 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s approximately 415,000 people worldwide connect for impact at www.deloitte.com. About NVIDIA Since its founding in 1993, NVIDIA (NASDAQ: NVDA) has been a pioneer in accelerated computing. The company’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined computer graphics and ignited the era of modern AI. NVIDIA is now a full-stack computing company with data-center-scale offerings that are reshaping industry.

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