Westpac stands up Azure virtual private cloud

iTnews | February 19, 2019

Westpac is setting up a virtual private cloud on Microsoft Azure, which will become an infrastructure option in its hybrid platform-as-a-service or HPaaS. The bank’s director of cloud services Jacqui Visch told iTnews that the Azure virtual private cloud construct - which Microsoft officially calls ‘Virtual Network’ - isolates resources from Azure hosted in Sydney and Melbourne, exclusively for the bank’s use. “We haven’t finished that delivery so it’s not a live platform - it’s an in-development platform,” Visch said. The Azure deal provides new visibility into Westpac’s HPaaS project, which first surfaced back in September 2016. HPaaS itself is a key part of a longer running bid by Westpac to create a single common platform upon which it can run infrastructure for itself as well as St George, which it bought back in 2008. Visch told IBM THINK 2019 in San Francisco late last week that “in the technology world, we’re fundamentally running two banks in Westpac.” “We have two brands and we have a number of different systems which sit behind them,” she said.

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Spotlight

The Nimble Storage predictive flash platform ensures non-stop availability, unrivalled performance and cloud-like agility for your business, closing the app data gap. The platform combines Nimble's InfoSight analytics, unified flash fabric and timeless storage to ensure greater than 99.9997% uptime with 33% to 66% lower TCO compared to the competition. InfoSight predictive analytics prevents issues, predicts future needs, simplifies planning and avoids downtime by constantly collecting and monitoring huge amounts of data from its intelligent sensors. Nimble Storage unified flash fabric combines all flash and adaptive flash arrays in a single architecture for sheer performance, scalability and resilient storage. Timeless storage offers unwavering customer commitment, guarantees for all-inclusive software licensing, support and a capex or storage-on-demand pricing model.

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SOFTWARE

UiPath Acquires Re:infer Bringing Natural Language Processing to Enhance Everyday Customer Conversations Through Automation

UiPath | August 02, 2022

Leading enterprise automation software company, UiPath , today announced it has acquired Re:infer, a London-based natural language processing (NLP) company for unstructured documents and communications. Founded in 2015 by Ph.D. scientists from the AI research lab at University College London, Re:infer uses machine learning (ML) technology to mine context from communication messages and transform them into actionable data with speed and accuracy. “Automation and AI are a powerful and natural pair that together empower the vision of the fully automated enterprise™. “Our customers are awash in documents, communications, and data that they need to understand the meaning of and process efficiently. Combining Re:infer’s NLP technology with our Document Understanding and AI products expands the breadth of our current AI-powered automation capabilities and unlocks new automation opportunities for our customers.” Ted Kummert, Executive Vice President, Products & Engineering at UiPath “Automating the interpretation of documents and communications data bridges the gap between humans and information technology systems, and structured and unstructured data to supercharge digital transformation efforts in the enterprise,” said Dr. Ed Challis, CEO and Co-Founder of Re:infer. “We have spent the last seven years building an innovative technology and believe UiPath will take us to another level. We couldn’t be more excited to access UiPath’s power of scale and introduce Re:infer to a new global audience. We’re joining the leader in enterprise automation and it’s an incredible day for us.” Re:infer allows users to deploy custom machine learning models to analyze documents and communications data generated by a typical business each day – data previously lost or ignored due to processing limitations. Their no-code interface allows business users to train their own AI models for greater specificity and flexibility. The self-learning capability continuously improves model accuracy to assist customers in identifying bottlenecks and inefficiencies. Today, this is helping many of the world’s leading enterprises – including large banking, insurance, and e-commerce organizations – scale their services, enhance customer experience, and drive process improvement. This includes Deutsche Bank, Hiscox Ltd., and Farfetch. “By using UiPath and Re:infer together, we have driven significant business impact through automation, enabling automated cataloguing, triaging, and responding to tens of thousands of email-based requests per month,” said Marco Rodriguez, Head of Automation at Hiscox Ltd. “With UiPath and Re:infer, our insurance brokers get instant, automated responses to email requests. Our service-level agreements have been reduced from days to just hours, and we have true, organizational visibility into business conducted over email.” “Businesses are increasingly turning to platforms that combine intelligent automation technologies and solutions to resolve entrenched business problems. Mining for value in the thousands of interactions between a business and its customers each day is an attractive proposition for organizations that want to enrich customer experience, generate new revenue streams, and optimize operational efficiencies,” said Sneha Kapoor, Senior Research Manager, Analyst, and Technology Advisor for IDC Financial Insights. About UiPath UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.

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AI TECH,GENERAL AI,AI APPLICATIONS

Vonage Launches AI Studio

Vonage | September 16, 2022

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched Vonage AI Studio, a low code/no code tool to design, create and deploy customer engagement solutions that operate in natural language using artificial intelligence (AI). With these intelligent conversations, Vonage AI Studio helps businesses elevate customer engagement through personalized and automated interactions across channels such as voice, SMS, and messaging apps such as WhatsApp. The new standalone Vonage AI Studio enables developers and IT professionals to effortlessly build natural language customer engagement solutions such as virtual assistants for self-service support, billing updates, appointment scheduling, FAQs, and much more - with the ability to embed them into any application. Vonage AI Studio also incorporates machine-learning models that adapt by using higher-performing messages - for example, during high call volumes, for even greater efficiency. These AI conversational capabilities enhance interactions by enabling frictionless customer engagement wherever customers are, without losing context and insights. This drives a personalized customer journey across voice and messaging channels while creating and deploying end-to-end conversations in real-time. Vonage customer Ronlight, the sole distributor of Garmin products in Israel, leveraged AI Studio to create a virtual assistant within its contact center environment to automate and scale, improving efficiency, costs and overall customer engagement: "We created our virtual assistant, Ron, using Vonage's AI Studio and it has made all the difference in managing call traffic in our call center," said Avishay Pariz, CEO for Ronlight. "In fact, with Ron, our call center is now a 24/7 operation, successfully responding to more than 70% of our frequently asked customer calls without any human assistance at all. This has drastically reduced call resolution times, and empowers our live agents with the time they need to address more pressing customer inquiries and issues." Building Smart Interactions Built on Vonage's proprietary natural language understanding (NLU) and automatic speech recognition (ASR) algorithms that are already being successfully leveraged in AI Virtual Assistant for unified communications and contact centers, with Vonage Business Communications (VBC) and Vonage Contact Center (VCC), Vonage AI Studio uses a natively-built, visual platform that enables low code/no code creation of smart, automated design flows across engagement channels, with simple drag and drop modules and reply actions that require little to no developer expertise. This creates more intelligent communications channels - from inception to completion - removing the need for low-level AI integration, and simplifies the creation process for developers and non-developers alike - while accelerating time to value. Those businesses that prefer not to build their own conversational AI solution can take advantage of Vonage's AI expertise with a la carte services or a complete Virtual Assistant package. These services provide a turnkey, customized solution and user experience that includes setup, monitoring and/or billing across multiple vendors. "Today's businesses need to engage with customers across all modes of communication, seamlessly moving among channels and maintaining meaningful connections through every stage of the customer journey," said Savinay Berry, Executive Vice President, Product & Engineering for Vonage. "We've already seen how our customers are benefiting from the power of AI Studio capabilities by deploying AI Virtual Assistant within our unified communications and contact center solutions. With the launch of Vonage AI Studio as a standalone product, we are putting conversational building blocks right into our customers hands, powering automated messaging and speech-enabled applications that free up agents while providing their own customers with a personalized experience at every touchpoint." Building a Stronger Partner Ecosystem In addition to providing enterprise businesses with the tools to build smart engagement solutions, AI Studio also provides a unique opportunity for the Vonage API partner ecosystem. Independent Software Vendors (ISVs) can accelerate their development cycles to build competitive enterprise-grade virtual agents on any channels, and Systems Integrators (SIs) can offer differentiated service packages to businesses. Native to the Vonage Communications Platform, AI Studio gives these Vonage partners the ability to augment their existing platforms and offerings to provide their own customers with custom integrations into CRM, contact center, analytics and more. "Today's consumer demands the ability to connect and communicate with businesses easily, seamlessly and across the same apps and channels they rely on in their personal lives," said Jim Lundy, Founder and CEO of Aragon Research. "Similarly, businesses need the tools that enable them to easily create these kinds of meaningful connections, augmented by AI capabilities to add efficiencies to workflows and using natural language that doesn't take away from the customer experience. With AI Studio, Vonage is providing businesses across all market categories with the technology and expertise to understand and address their customers needs faster by making applications smarter and more intuitive." About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.

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GENERAL AI

Botminds Document AI is Now Available in the Microsoft Azure Marketplace

Botminds AI | July 26, 2022

Botminds AI, today announced the availability of Botminds Document AI platform in the Microsoft Azure Marketplace, an online store providing applications, and services for use on Azure. Botminds' customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management. Botminds is the World's first integrated platform for Document Understanding/Intelligent Document Processing (IDP). Botminds provides AI-powered solutions that read and understand documents, a search engine to query any document, enriched document analytics, and end-to-end document-based process automation. Our customers experience - Improved turn-around-time by 80%, reduced cost by 70% and an improvement in their operational efficiency by 90%, within weeks. Our custom AI models, help organizations transform data into intelligent actionable insights. "Our aim is to make Botminds AI platform as the de-facto Document AI platform for enterprises in their transition from RPA to a more empowered Intelligent Automation(IA) world," said Gokul Ganapathi, CEO of Botminds. "Making Botminds available in the Microsoft Azure Marketplace is a key step in this mission. From now on, getting started with Botminds AI to automate so far untouched document-centric processes is super simple for enterprises already on Microsoft Azure." "Through Microsoft Azure Marketplace, customers around the world can easily find, buy, and deploy partner solutions they can trust, all certified and optimized to run on Azure," said Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp. "We're happy to welcome Botminds AI solution to the growing Azure Marketplace ecosystem." The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use. About Botminds AI Founded in 2015, we at Botminds AI chase the research happening at the intersection of Deep Learning & NLP continuously, so you don't have to. We have built our own semantic engine, developed on top of state-of-the-art algorithms/networks. A vertically integrated horizontal platform that has been recognized as the one-stop solution for any document-centric processes and the most user-friendly platform by our clients. We are headquartered in Seattle, WA, USA, with our R&D center in Chennai, India.

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