AI TECH, GENERAL AI

TechSee and Oracle to bring Augmented Reality and Computer Vision AI to Oracle Field Service

TechSee | October 18, 2022 | Read time : 02:50 min

TechSee
TechSee, a member of Oracle Partner Network (OPN), today announced a technology collaboration with Oracle to bring the next generation of visual engagement and AI-powered service automation to Oracle Field Service, providing agents and technicians with augmented reality guidance on their mobile devices over a patented, instant video stream.

TechSee's computer vision AI and augmented reality (AR), combined with Oracle Field Service (OFS), automates field services processes like equipment identification, site and job observability, error code statuses and issues, and can provide automated AR-guided resolutions. Field service agents and supervisors can remotely verify successful task completion via live video or AI powered job verification analysis.

The combined solution will allow companies to virtualize many common technician visits, resulting in major impacts in customer satisfaction through instant resolution, cost savings via truck roll reduction, and improved agent productivity and accuracy by providing visual context.

Together, TechSee and Oracle offer a groundbreaking field service solution, supercharging field performance through visual communications, guidance and automation. With this jointly developed integration, OFS customers now have access to one-way, two-way video, screen sharing from any device, and augmented reality guidance without the need to install or download a new program or application.

"Adding intelligent visual guidance capabilities to Oracle Field Service is a game changer for our customers in asset-intensive industries like manufacturing, utilities, and communications" says Jeff Wartgow, VP of Outbound Product Management, Oracle. "We're excited to partner with TechSee to give our customers tools they need to service their customers."

As the assets and equipment field service technicians work on becoming more complex, the work between TechSee and Oracle embraces a growing need for service technicians. By enabling remote users to have a "see what I see" approach with TechSee's Visual Engagement platform, problems can be identified and solved more quickly. Plus, with the experience both teams bring to the table, deploying and adopting these capabilities is made simple.

"TechSee is excited to partner with Oracle. Oracle's broad-based approach to CRM, CX and Field Service and Oracle's leadership in field service solutions makes this a natural partnership for leveraging TechSee's remote visual engagement platform. Together we will help the world's largest field service teams drive better customer experience, improve technician enablement, and dramatically cut operational costs and emissions by reducing truck rolls through virtualized service innovation. By adding TechSee's augmented reality, live remote video, and computer vision AI, Oracle Field Service can offer amazing employee and customer experience from anywhere."

David Troll, GM and CRO at TechSee

About TechSee
TechSee revolutionizes the customer experience domain with the first visual engagement solution powered by Computer Vision AI and Augmented Reality. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs. TechSee is led by industry veterans with years of experience in mobile technologies, artificial intelligence and big data. The company is headquartered in Tel Aviv with offices in New York, London and Madrid.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle's partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service.

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The impact of system downtimes is rapidly rising due to businesses’ increased dependency on data and technology. It can cause loss of opportunities, productivity loss, confidence erosion, SLA penalties, supply chain ripple effects, and most importantly, a damaged reputation.

Spotlight

The impact of system downtimes is rapidly rising due to businesses’ increased dependency on data and technology. It can cause loss of opportunities, productivity loss, confidence erosion, SLA penalties, supply chain ripple effects, and most importantly, a damaged reputation.

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Resolve Systems Help Measure Business Value from Your Workflow Automation

Resolve Systems | December 26, 2022

Contents 1. Resolve Systems’ ROI Dashboard for Business Value from Workflow Automation 2. Business Growth with Workflow Automation Measuring the time and cost savings from workflow automation investments with analytics for businesses will help them understand opportunities for savings and take strategic decisions. Quantifying the impact of IT automation by drilling into the specifics of your business operations is now possible with an ROI Dashboard from an intelligent IT automation platform, Resolve Systems. Creating the most business value possible through the use of business automation and better workflows will allow businesses to focus on their most important resources and replicate the success of one workflow for another. Businesses can optimize their processes and functions in the long run by tracking their workflow performance and comparing it with past results after upgrades. Comparing one workflow with another helps make strategic decisions when it comes to workflow automation. 1. Resolve Systems’ ROI Dashboard for Business Value from Workflow Automation Automation helps companies eliminate bottlenecks that lead to lost time and revenue in business operations. However, configuring and measuring your savings in the long run after implementing an automated workflow will help generate greater business value. Resolve Systems’ SaaS version’s ROI Dashboard lets businesses configure the operational cost and time involved in processes and measure the cost savings, rise in productivity, visibility, accountability, and efficiency. Its product, Resolve Actions, has this SaaS feature for companies to allow scalability of their business operations. 2. Business Growth with Workflow Automation "According to Signavio, 62% of the organizations have modeled up to 25% of their businesses, but a meager 2% have modeled all their processes." There is a huge demand-supply gap when it comes to modeling the workflows of all the business processes in an organization. This calls for accurate analysis of the results from the existing workflows from an ROI perspective, and Resolve has made a great start to help companies make the most of their automation budgets using its ROI Dashboard. About Resolve Systems Resolve Systems' intelligent IT automation platform helps enterprise technology teams become agile and autonomous. With over a decade of automation expertise, Resolve's solutions address IT complexity challenges. Organizations use Resolve to automate IT operations, service management, network operations, cloud operations, discovery and dependency mapping, and event management and remediation. Resolve maximizes operational efficiency, overcomes labor shortages, reduces costs, quickly troubleshoots and fixes problems, and speeds up service delivery. Resolve is majority-owned by Insight Partners, a global VC and private equity firm.

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Infosys BPM Launches State-of-the-art Center of AI and Automation in Poland, in Collaboration with IBM

Infosys BPM | November 14, 2022

Infosys BPM, the business process management arm of Infosys , today launched the Center of AI and Automation, in collaboration with IBM, at the Infosys Business Experience Lounge in Poland, to bring digital excellence to enterprises globally. This announcement underscores two years of strong collaboration between Infosys BPM and IBM, delivering client success, identifying new use cases, and building solutions, to enable clients to innovate in hybrid cloud environments. Formed in collaboration with IBM, this center will showcase a growing portfolio of data and AI solutions that are designed to automate and accelerate the hybrid cloud journey of global enterprises. The center will complement Infosys BPM service offerings that are built with a design thinking approach and deep domain expertise in data and AI technologies. The center launch also commemorates the 15th anniversary of Infosys BPM in Poland. Focusing on a comprehensive suite of solutions, the experience center is well-positioned to be an innovation powerhouse, enabling enterprises to address complex business process challenges at scale across domains and industries. The center will showcase AI and automation solutions for business processes, and these solutions, including through automation, help lower costs, enhance productivity, and elevate customer experience. End-to-end automation capabilities, backed by credible data and insights, will empower enterprises to analyze workflows, design AI-infused apps with low-code tooling, assign tasks to bots, and track performance on the go. Clients will get hands-on access to various digital solution offerings across the space of data, AI, and hyperautomation, such as IBM CloudPak for Data, IBM Watson Assistant & IBM Watson Discovery, IBM SaferPayments, IBM Blockchain, IBM Sterling Supply Chain, IBM Risk and Fraud Detection software, and Envizi for Sustainability, along with key solutions from Infosys BPM, including Infosys Intelligent Document Processing, Infosys Interaction Analytics, Infosys Multilingual Conversational AI, Infosys Accounts Payable on Cloud, Infosys Cortex, Infosys Material Master Harmonization, and Infosys Data Workbench, among many others. "IBM is focused on providing clients and valued partners such as Infosys the key capabilities needed to scale AI for business. As evidence of the importance of the IBM Ecosystem strategy, the newly opened Center of AI powered by IBM Watson in Lodz, Poland, will provide our joint clients significant support in building the digital economy, as well as new skills and expertise in the field of AI and hybrid cloud." Marcin Gajdziński, Country General Manager, IBM Poland and Baltics Kapil Jain, Executive Vice President and Global Head of Sales and Enterprise Capability, Infosys BPM, said, "We are proud to launch the Center of AI and Automation at the Infosys Business Experience Lounge in Poland. As organizations continue to transform their cloud environments, they will increasingly need to rely on a diverse ecosystem of partners and supporting technologies to unlock enhanced hyper-productivity, agility, and scale. This collaboration with IBM Watson, through end-to-end hybrid cloud offerings, robust AI capabilities, domain-specific use cases, and business functional contextualization, will enable organizations to better navigate the complexities of digital transformation, leading to enhanced business value." About Infosys BPM Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative business process management (BPM) services and have journeyed through the table stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 35 delivery centres across 14 countries, with over 56,700 people from 125 nationalities. About Infosys Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 50 countries, as they navigate their digital transformation powered by the cloud. We enable them with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

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Jasper Announces New Chat Interface for Its AI Platform

Jasper | December 21, 2022

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