Home > News > featured news > Sprinklr Introduces New Self-Service Plan and ChatGPT-Enabled Tools to Help Enterprise Social Teams

AI APPLICATIONS, SOFTWARE, FUTURE TECH

Sprinklr Introduces New Self-Service Plan and ChatGPT-Enabled Tools to Help Enterprise Social Teams

Businesswire | March 31, 2023 | Read time : 05:00 min

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of a self-service version of its industry-leading social media management solution Sprinklr Social. Social media teams can now access Sprinklr Social on a self-service basis by subscribing to its ‘Advanced’ Plan.” This out-of-the-box version of Sprinklr Social includes publishing, engagement, and reporting tools integrated with OpenAI’s generative AI models to help enterprise social media teams create better content, more quickly, with fewer resources.

"OpenAI has shown the potential for generative AI to change how brands operate," said Sprinklr Chief Technology Officer, Pavitar Singh. "Combining the power of OpenAI technologies with the focus of Sprinklr AI, we aim to change how enterprises interact with their customers. We are announcing the first integration with Sprinklr Social today. We will have much more to come across every product suite as we tap the power of generative AI across the industry's only Unified-CXM platform."

The Sprinklr Social Advanced Plan is pre-built with OpenAI GPT integrations enabling customers to leverage generative AI capabilities for content publishing, engagement, and reporting:

Content Publishing: Brainstorm content ideas and get creative, channel-specific copy for posts instantly; adjust tone, length, grammar and much more.
Engagement: Reword and simplify responses, modify length and tone, translate to multiple languages, and maintain quality with AI-enabled grammar check.
Reporting: Auto tag inbound messages to identify emerging themes and get performance insights in real-time.

Sprinklr Social (Formerly Sprinklr Social Engagement & Sales) has long served many of the world’s most iconic brands. However, smaller enterprise social media teams have expressed the need for out-of-the-box solutions that are quick to deploy and easy to use.

Sprinklr Social’s Advanced Plan integrated with OpenAI generative AI addresses these needs. This out-of-the-box version of Sprinklr Social is simpler, smarter, and better than competing enterprise tools. Product highlights include:

Quick and easy onboarding: Sprinklr Social’s Advanced Plan is completely out-of-the-box. Users can complete setup within minutes and go live instantly.
Social media management at scale on major channels: In-depth capabilities around listening, publishing, engagement, governance, and reporting across six social channels (Facebook, Instagram, TikTok, LinkedIn, Twitter, YouTube).
User-friendly interface: Social media teams can take advantage of Sprinklr’s simplest UI yet, designed for complete personalization and simple, intuitive navigation.
In-depth Listening: Sprinklr Social’s Advanced Plan leverages AI-powered social listening to transform unstructured data into actionable insights and give enterprises a more complete view of the customer, market, and competitors.
OpenAI GPT-enabled AI: Leverage OpenAI’s GPT capabilities to improve efficiency across publishing, engagement, and reporting - generate content faster, configure message workflows, and automate reporting to allow even smaller teams to manage social media at scale.
Scalability: Easily migrate to Sprinklr Social’s Enterprise Plan when scaling social media efforts across channel coverage, governance, reporting and analytics.
Affordability: At just $299 per user per month, Sprinklr Social’s Advanced Plan is an affordable solution for businesses looking to manage their social media presence, making it accessible to a broader range of businesses. The product also offers a 90-day Free Trial for teams to explore, learn and adopt the tool.

“2023 is the year that the enterprise finally puts AI to work at scale,” continued Singh. “For more than a decade Sprinklr has helped many of the most iconic brands process oceans of unstructured customer experience data from 30+ digital channels and millions of data sources to identify and understand trends, drive better-informed business decisions, and make their own customers happier. With an out-of-the-box, self-service option, we can bring the most powerful social media platform on the market to enterprise social teams of any size. Our new integration with OpenAI and ChatGPT brings our Sprinklr Social customers the power of generative AI to create better content more quickly, improve engagement, and drive better business results.”

“Generative AI has become table stakes as quickly as any technology in recent memory,” said Shep Hyken, customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. “However, differentiation is not through integration alone. Sprinklr is well positioned to help enterprises apply this technology effectively because they have built an architecture from the ground up to unify, centralize, and ensure the quality of all CX data on one platform. The quality of Sprinklr AI and data combined with generative AI is game changing.”

The self-service and enterprise versions of Sprinklr Social are powered by the same code base, which means that:

Teams can seamlessly opt for the enterprise offering as their requirements grow.
With the same code base, teams can experience easy portability and data migration.

About Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Spotlight

The Magical AI: Unveiling the Mystery of ChatGPT

Discover the magic of advanced AI with 'The Magical AI: Unveiling the Mystery of ChatGPT.' Through a mix of narration, animation, and expert interviews, this video explores the fascinating world of ChatGPT, a powerful AI language model developed by OpenAI. Learn how it works, how it's changing the way we interact with technology, and the ethical and societal implications of AI like ChatGPT. Perfect for tech enthusiasts, curious consumers, and anyone interested in the cutting-edge technology that is shaping our world.

More featured news

Spotlight

The Magical AI: Unveiling the Mystery of ChatGPT

Related News

AI TECH, SOFTWARE, FUTURE TECH

Ironclad Launches AI Assist™: The First GPT-4-Powered Contract Negotiation Tool

Prnewswire | April 12, 2023

Ironclad, the leading digital contracting platform for modern legal teams, announced today that it will be releasing its generative AI tool – AI Assist™ – to its entire customer base. The first generative AI-powered contract negotiation tool to be released publicly to the market, AI Assist utilizes OpenAI's GPT-4 to assist legal teams by instantly generating contract redlines based on pre-approved legal guidelines, creating net-new contract language via prompt, and more. "The results with AI Assist have been beyond what we could even have imagined," said Ironclad CEO and co-founder, Jason Boehmig. "An initial pass at contract redlining usually takes about 40 minutes. With AI Assist, we're seeing users complete them in two minutes. Already, some large enterprises are using Ironclad AI to review over 50% of their incoming contracts, so the compounding business impact there is unprecedented." "We've reached a tipping point in the legal field where lawyers will start to become exponentially more effective through artificial intelligence," said Stephen Myers, VP, Head of Legal at People.ai. "I've tested other generative AI negotiation tools, and Ironclad is leaps and bounds beyond what others are offering. AI Assist does the heavy lifting during contract review and allows me to put my legal knowledge to use in a more streamlined, efficient way." Using the most advanced AI, and developed to be intuitive and allow customers to control when and how to apply it, AI Assist is now available for all Ironclad customers. All users can now leverage the power of generative AI in their contracts to: Augment Legal's issue-spotting and negotiation capabilities: AI Assist automates manual legal review so teams can focus on challenging strategic work that requires deep legal problem solving. Dramatically speed up the contract review process: instantly identify and redline irregularities in contracts with over 90% accuracy and save countless hours of manual review. Scale contract review and compliance: AI Assist makes redline suggestions based on a company's preferred clause and language guidelines in their existing Playbooks – meaning companies don't have to reinvent the wheel every time they review a contract. Optimized for accuracy and security: Ironclad has processed over 1 billion contracts and trained its AI models with large data sets of public, proprietary, and secure contract data. New AI Customization and Enhanced Tools Along with the general availability of AI Assist, Ironclad also announced the release of several new features within Ironclad AI, which lets customers: Define and extract the most relevant data for your business using custom AI models: train Ironclad AI using your own contracts and the clauses, language, and data most relevant to your business. Gain business insights from Ironclad AI: gain valuable business insights and drive impact with Ironclad's full stack analytics and visualization platform, Insights, which now extracts and analyzes data on contract clause usage. Upload unlimited contracts at scale: while Smart Import already handles up to 2,000 contract uploads at a time, the new Smart Import API will now allow unlimited contracts to be uploaded, indexed, tagged, and stored in the Ironclad Repository. "Our approach with AI is to help legal teams slice through the rote work they don't want to do, so they can focus on the interesting problems they went to law school to solve," said Cai GoGwilt, co-founder and Chief Architect at Ironclad. "AI Assist clears the 'underbrush' and is a force multiplier for legal teams – a super-power that knows problems to look for, offers ways to solve them, and puts the decision making in the users' hands." To learn more about AI Assist and Ironclad AI, please visit Ironclad.ai. About Ironclad Ironclad is the #1 contract lifecycle management platform for innovative companies, powering billions of contracts every year. L'Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It's the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. Recently named to the Forbes AI 50 2023 list, and named a Top Company to Bet Your Career On by Business Insider, the company is a Leader on the Forrester Wave for Contract Lifecycle Management and is backed by leading investors like Accel, Sequoia, Y Combinator, Franklin Templeton and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

GENERAL AI, AI APPLICATIONS, FUTURE TECH

Mlytics Unveils AI-Powered Conversational Chatbot, Revolutionizing Customer Experience

Prnewswire | May 22, 2023

Mlytics, a company focused on web optimization solutions and augmenting technology video stream companies, is introducing a new addition to their platform, a GPT-powered Mlytics AI Assistant. This development is not meant to be a new commodity, but rather an embodiment of Mlytics' dedication to improving the user's digital experience on their platform. The Mlytics AI Assistant provides real-time, personalized assistance, facilitating immediate responses to inquiries and insightful product suggestions. As a 24/7 virtual assistant, it's designed to provide efficient, accurate support, increasing user satisfaction and streamlining communication processes. Its primary role is to co-pilot users in understanding Mlytics' products, finding customized solutions for unique customer resquest specific industry, diagnostic the problem, and to guide them through onboarding and troubleshooting without extensive reliance on a knowledge base. The implementation of AI technology further emphasizes Mlytics' commitment to enhancing customer service and support, and is in line with their objective of integrating AI and analytics to optimize customer experiences. "Mlytics is constantly learning and adapting to improve customer experiences," said Edward Hu, VP of Business Strategy & Insights. "Our Mlytics AI Assistant is another medium to make our platform more accessible. We see the potential of language model learning and are experimenting it to provide a more intuitive experience for our users. We look forward to seeing how this addition will contribute to the web and streaming industry." In addition to the Mlytics AI Assistant, Mlytics is also experimenting with implementing more AI features into its platform. True AI CDN load balancing and conversational data analytics are just a few examples of the exciting developments on the horizon. About Mlytics Mlytics is a leading provider of web optimization and video streaming solutions, empowering businesses with data-driven insights and intelligent automation. With a focus on optimizing customer experiences, Mlytics combines advanced AI technologies with cutting-edge analytics to deliver innovative solutions that drive business growth and customer satisfaction.

GENERAL AI, AI APPLICATIONS, SOFTWARE

Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training and Testing

Businesswire | May 24, 2023

Cyara, the creator and leader of the Customer Experience (CX) Assurance category, today announced its integration of OpenAI’s GPT-3, which will accelerate the generation of training and testing data for Cyara Botium, the company’s one-stop solution for comprehensive, automated chatbot and conversational AI CX testing and assurance. By integrating OpenAI’s GPT-3, it allows enterprises to accelerate the development of their chatbots and voicebots while simultaneously improving chatbot quality. “Cyara is leading the charge in delivering exceptional conversational AI experiences by recognizing the power of large language models (LLMs). This integration is another example of our commitment to delivering cutting-edge chatbot testing solutions to our customers,” said Christoph Börner, Senior Director, Digital at Cyara. “Cyara’s integration of GPT-3 for training and testing conversational AI has not only elevated the industry standard for delivering exceptional chatbot experiences but has also played a pivotal role in shaping the future of CX.” To train and test chatbots, businesses need to be able to identify a wide array of ways a user could express their goal, or intent, for interacting with a chatbot or voicebot. Identifying as many ways as possible a user could express their intent is challenging due to the unpredictable and unlimited options users have. For example, a customer checking their account balance at their bank can express themselves in many different ways (e.g., “check balance,” “what’s my balance,” “how much money do I have”) and a chatbot should recognize any of these options with high confidence. Chatbots that aren’t trained and tested on a comprehensive set of data, are prone to misunderstanding the user, and failing to resolve their issues, leaving them frustrated. In fact, according to a recent study commissioned by Cyara and conducted by Forrester, 61% of consumers believe that a chatbot is often unable to understand what they are asking for. With this integration, Cyara Botium automatically generates a meaningful list of user examples powered by the GPT-3 LLM and the domain the chatbot is programmed to handle. Once the list of user inputs is created, it can be used for training and testing purposes. This improves both speed of development and quality of the chatbot by: Reducing the time it takes to develop training and testing data Reducing labor time and costs during the development and testing process Improves the quality of the chatbot by increasing test coverage. Cyara Botium’s AI-powered Data and Test Generator, built on the OpenAI GPT-3 integration, is currently available for Cyara’s enterprise customers. To learn more about the specific features and benefits of Cyara Botium, please visit cyara.com/products/botium/. About Cyara Cyara, the leader and creator of the CX Assurance category, empowers enterprises and solution providers to deliver flawless interactions through the most comprehensive platform assuring the widest array of communications channels including voice, web, chatbot, video and WebRTC. With coverage in over 80 countries and 200+ points of presence, Cyara automates testing and eliminates time-consuming and error-prone manual testing of contact centers and unified communications platforms. With a customer retention rate of 96% and a NPS of 67, every day, major global brands trust Cyara to deliver customer smiles at scale. For more information, please visit cyara.com or call 1-888-GO-CYARA.