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Spiro.AI Content Generator for Customer Interactions

Spiro.AI | December 06, 2022 | Read time : 03:00 min

Spiro.AI Content Generator for Customer Interactions

Contents

1. Functions of Spiro.AI Content Generator for Customer Interactions
2. Monitoring AI-generated Customer Interactions

Generative Pre-trained Transformer 3 (GPT-3) is one of the most powerful OpenAI Application Programming Interfaces (APIs) for creating human-like text using artificial intelligence (AI). Using AI, businesses can improve their customer interactions by implementing an AI to collect all their customer interaction data together. In this regard, Spiro.AI has designed an AI content generator called the Spiro AI Engine that takes care of interactions such as voice, text, and emails.

1. Functions of Spiro.AI Content Generator for Customer Interactions:

Over a period of time, companies generate a lot of customer interaction data, and they want their best customer interactions and resolutions to be synthesized by the AI for everyone to access quickly. This AI is capable of performing the most crucial customer communications, such as

  • Customer support call transcription
  • Making a call summary that writes down everything that was said about the topic,
  • Putting together emails based on phone calls and texts that help you remember the main points of conversations,
  • Classifying and tagging emails with different topics based on the interactions they had and
  • Summarizing groups of emails as per the tagged topics.


2. Monitoring AI-generated Customer Interactions:

Quality customer interactions can happen when the AI acts within the framework of customer service regulations. When the volume of customer interactions via AI increases without a regulated approach, it can become a problem. However, AI generators for customer interactions promise business scalability if they remain under control and remain within the set of established rules.

“According to Servion, 95% of customer interactions will be AI-based by 2025.”


The future of AI-enabled customer interactions looks bright, as these are increasingly becoming streamlined and adaptive to the customer’s pain points. This helps companies deliver a quality customer experience throughout all the communication channels.

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Wondershare Rolls out EdrawMind 6.0 Update with New Mind Mapping and Brainstorming Tools

Wondershare | January 17, 2023

The leading software developer and tech industry giant Wondershare has just announced the release of EdrawMind 6.0, the latest version of its industry-leading brainstorming software. Wondershare EdrawMind enables users to generate professional-grade mind maps on mobile devices. With Edrawmind's easy-to-use tools, users can make mind maps using the built-in templates and share them with others as PDFs or image files with the click of a button. So whether the user is a staff member, manager, entrepreneur, freelancer, student, or educator, Wondershare EdrawMind can help them to share information, enhance creativity, plan tasks, and streamline work. “According to DATAINTELO, the mind mapping software market is projected to grow at a CAGR of 10.8% during the forecast period, 2018-2028.” As people return to their workplaces and classrooms, businesses and schools are resuming their traditional purpose of bringing people together to exchange ideas. As a result, there has been an increasing demand for mind-mapping software in various applications. The latest version of Wondershare EdrawMind has been released to assist users with problem-solving, project and lesson planning, meeting and schedule management, and public presentations. With a vast array of upgraded features, EdrawMind is capable of assisting users of all skill levels in generating and organizing fresh ideas in a manner never seen before. New features released include: Brand New User Interface - The brand new streamlined and functional user interface allows both novice and professional users to generate a detailed mind map in just three simple steps. Cloud File Syncing and Storage - Users may now store mind maps in the cloud, which will sync automatically with their mobile devices, allowing them to work anytime and anywhere. Calendar Reminders (Android) - The Calendar feature, which is now available, helps to stay organized and keep projects on track. To-Do Tasks (Android) - The To-Do Task feature allows users to use checkboxes to prioritize and adequately monitor their track of events. About Wondershare Founded in 2003 and headquartered in Burnaby, British Columbia, Wondershare is a leading software developer and a pioneer in digital creativity. With robust and innovative technology, its straightforward and practical solutions make people's lives easier. This is why millions of people trust it in over 150 countries. Its assortment of user-friendly products is created with simplicity and practicality in mind. Wondershare assists its users in exploring their passions in order to build a more creative world. Wondershare EdrawMind is a user-friendly software that facilitates users to easily create mind maps that visually express their ideas, notes, and more. EdrawMind is compatible with Android, iOS, Windows, macOS, Linux, mobile devices, and the Web.

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GENERAL AI, SOFTWARE, FUTURE TECH

Cogito Announces Innovations in Real-time Conversation Intelligence for Contact Centers

Cogito Corp | January 27, 2023

Cogito, a company that helps businesses with real-time coaching and guidance, has announced new products that will make real-time conversation intelligence in call centers better. The new products are made to help agents in the call center answer customer questions more quickly and effectively. Topic-based machine learning models, real-time transcription with emotion AI markup, self-service admin for easy topic generation, and secure redaction of personally identifiable information (PII) during calls are some of the new features. With these new features, contact centers will have a level of intelligence that has never been seen before. This will help them understand customer conversations better and respond quickly to changing customer needs. Joshua Feast, CEO and Co-Founder of Cogito, said, “Contact center agents and their leaders take the brunt of the service experience, with customer interactions becoming increasingly complex." He added, "We view seamless, integrated conversational AI and emotion AI capabilities as necessary to support today’s workforce." Additionally, he said, "With over a decade of advanced R&D, we differentiate based on our ability to go beyond traditional speech analytics." He further commented, "Our unique combination of behavior insights and real-time natural language processing has culminated into a powerful agent assist and coaching platform that we continue to add to and expand upon." Finally, he said, "The conversation AI solutions announced today are another step forward for the company and our ability to deeply assist an industry that needs human-centered support and guidance.” (Source - Businesswire) The solutions can pick up on more than 200 voice and behavior cues in speech and give real-time advice on how to respond to important topics of conversation. With self-service admin portals and the ability to change conversation themes by line of business, team, or skill group, they also make it easy for operations leaders and supervisors to manage and help their staff. About Cogito Cogito is a software company based in Boston that focuses on AI for emotions and conversations to help contact centers and front-line teams get coaching and advice in real time. Their technology analyzes how people talk to each other to give live guidance during calls and real-time feedback on how customers feel. This helps agents improve their effectiveness, empathy, and performance. Many well-known brands, including five of the Fortune 25 companies, use Cogito's technology to improve their connection with customers and elevate their team members' well-being. Cogito is venture-backed by companies such as OpenView Ventures, Romulus Capital, and Salesforce Ventures. They are committed to producing innovative technology, driving customer success, and helping people live more productive lives.

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NVIDIA Teams With Microsoft to Build Massive Cloud AI Computer

NVIDIA | November 17, 2022

NVIDIA today announced a multi-year collaboration with Microsoft to build one of the most powerful AI supercomputers in the world, powered by Microsoft Azure’s advanced supercomputing infrastructure combined with NVIDIA GPUs, networking and full stack of AI software to help enterprises train, deploy and scale AI, including large, state-of-the-art models. Azure’s cloud-based AI supercomputer includes powerful and scalable ND- and NC-series virtual machines optimized for AI distributed training and inference. It is the first public cloud to incorporate NVIDIA’s advanced AI stack, adding tens of thousands of NVIDIA A100 and H100 GPUs, NVIDIA Quantum-2 400Gb/s InfiniBand networking and the NVIDIA AI Enterprise software suite to its platform. As part of the collaboration, NVIDIA will utilize Azure’s scalable virtual machine instances to research and further accelerate advances in generative AI, a rapidly emerging area of AI in which foundational models like Megatron Turing NLG 530B are the basis for unsupervised, self-learning algorithms to create new text, code, digital images, video or audio. The companies will also collaborate to optimize Microsoft’s DeepSpeed deep learning optimization software. NVIDIA’s full stack of AI workflows and software development kits, optimized for Azure, will be made available to Azure enterprise customers. “AI technology advances as well as industry adoption are accelerating. The breakthrough of foundation models has triggered a tidal wave of research, fostered new startups and enabled new enterprise applications. “Our collaboration with Microsoft will provide researchers and companies with state-of-the-art AI infrastructure and software to capitalize on the transformative power of AI.” Manuvir Das, vice president of enterprise computing at NVIDIA “AI is fueling the next wave of automation across enterprises and industrial computing, enabling organizations to do more with less as they navigate economic uncertainties,” said Scott Guthrie, executive vice president of the Cloud + AI Group at Microsoft. “Our collaboration with NVIDIA unlocks the world’s most scalable supercomputer platform, which delivers state-of-the-art AI capabilities for every enterprise on Microsoft Azure.” Scalable Peak Performance With NVIDIA Compute and Quantum-2 InfiniBand on Azure Microsoft Azure’s AI-optimized virtual machine instances are architected with NVIDIA’s most advanced data center GPUs and are the first public cloud instances to incorporate NVIDIA Quantum-2 400Gb/s InfiniBand networking. Customers can deploy thousands of GPUs in a single cluster to train even the most massive large language models, build the most complex recommender systems at scale, and enable generative AI at scale. The current Azure instances feature NVIDIA Quantum 200Gb/s InfiniBand networking with NVIDIA A100 GPUs. Future ones will be integrated with NVIDIA Quantum-2 400Gb/s InfiniBand networking and NVIDIA H100 GPUs. Combined with Azure’s advanced compute cloud infrastructure, networking and storage, these AI-optimized offerings will provide scalable peak performance for AI training and deep learning inference workloads of any size. Accelerating AI Development and Deployment Additionally, the platform will support a broad range of AI applications and services, including Microsoft DeepSpeed and the NVIDIA AI Enterprise software suite. Microsoft DeepSpeed will leverage the NVIDIA H100 Transformer Engine to accelerate transformer-based models used for large language models, generative AI and writing computer code, among other applications. This technology applies 8-bit floating point precision capabilities to DeepSpeed to dramatically accelerate AI calculations for transformers — at twice the throughput of 16-bit operations. NVIDIA AI Enterprise — the globally adopted software of the NVIDIA AI platform — is certified and supported on Microsoft Azure instances with NVIDIA A100 GPUs. Support for Azure instances with NVIDIA H100 GPUs will be added in a future software release. NVIDIA AI Enterprise, which includes the NVIDIA Riva for speech AI and NVIDIA Morpheus cybersecurity application frameworks, streamlines each step of the AI workflow, from data processing and AI model training to simulation and large-scale deployment. About NVIDIA Since its founding in 1993, NVIDIA (NASDAQ: NVDA) has been a pioneer in accelerated computing. The company’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined computer graphics, ignited the era of modern AI and is fueling the creation of the metaverse. NVIDIA is now a full-stack computing company with data-center-scale offerings that are reshaping industry.

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SOFTWARE,FUTURE TECH

Wondershare Rolls out EdrawMind 6.0 Update with New Mind Mapping and Brainstorming Tools

Wondershare | January 17, 2023

The leading software developer and tech industry giant Wondershare has just announced the release of EdrawMind 6.0, the latest version of its industry-leading brainstorming software. Wondershare EdrawMind enables users to generate professional-grade mind maps on mobile devices. With Edrawmind's easy-to-use tools, users can make mind maps using the built-in templates and share them with others as PDFs or image files with the click of a button. So whether the user is a staff member, manager, entrepreneur, freelancer, student, or educator, Wondershare EdrawMind can help them to share information, enhance creativity, plan tasks, and streamline work. “According to DATAINTELO, the mind mapping software market is projected to grow at a CAGR of 10.8% during the forecast period, 2018-2028.” As people return to their workplaces and classrooms, businesses and schools are resuming their traditional purpose of bringing people together to exchange ideas. As a result, there has been an increasing demand for mind-mapping software in various applications. The latest version of Wondershare EdrawMind has been released to assist users with problem-solving, project and lesson planning, meeting and schedule management, and public presentations. With a vast array of upgraded features, EdrawMind is capable of assisting users of all skill levels in generating and organizing fresh ideas in a manner never seen before. New features released include: Brand New User Interface - The brand new streamlined and functional user interface allows both novice and professional users to generate a detailed mind map in just three simple steps. Cloud File Syncing and Storage - Users may now store mind maps in the cloud, which will sync automatically with their mobile devices, allowing them to work anytime and anywhere. Calendar Reminders (Android) - The Calendar feature, which is now available, helps to stay organized and keep projects on track. To-Do Tasks (Android) - The To-Do Task feature allows users to use checkboxes to prioritize and adequately monitor their track of events. About Wondershare Founded in 2003 and headquartered in Burnaby, British Columbia, Wondershare is a leading software developer and a pioneer in digital creativity. With robust and innovative technology, its straightforward and practical solutions make people's lives easier. This is why millions of people trust it in over 150 countries. Its assortment of user-friendly products is created with simplicity and practicality in mind. Wondershare assists its users in exploring their passions in order to build a more creative world. Wondershare EdrawMind is a user-friendly software that facilitates users to easily create mind maps that visually express their ideas, notes, and more. EdrawMind is compatible with Android, iOS, Windows, macOS, Linux, mobile devices, and the Web.

Read More

GENERAL AI, SOFTWARE, FUTURE TECH

Cogito Announces Innovations in Real-time Conversation Intelligence for Contact Centers

Cogito Corp | January 27, 2023

Cogito, a company that helps businesses with real-time coaching and guidance, has announced new products that will make real-time conversation intelligence in call centers better. The new products are made to help agents in the call center answer customer questions more quickly and effectively. Topic-based machine learning models, real-time transcription with emotion AI markup, self-service admin for easy topic generation, and secure redaction of personally identifiable information (PII) during calls are some of the new features. With these new features, contact centers will have a level of intelligence that has never been seen before. This will help them understand customer conversations better and respond quickly to changing customer needs. Joshua Feast, CEO and Co-Founder of Cogito, said, “Contact center agents and their leaders take the brunt of the service experience, with customer interactions becoming increasingly complex." He added, "We view seamless, integrated conversational AI and emotion AI capabilities as necessary to support today’s workforce." Additionally, he said, "With over a decade of advanced R&D, we differentiate based on our ability to go beyond traditional speech analytics." He further commented, "Our unique combination of behavior insights and real-time natural language processing has culminated into a powerful agent assist and coaching platform that we continue to add to and expand upon." Finally, he said, "The conversation AI solutions announced today are another step forward for the company and our ability to deeply assist an industry that needs human-centered support and guidance.” (Source - Businesswire) The solutions can pick up on more than 200 voice and behavior cues in speech and give real-time advice on how to respond to important topics of conversation. With self-service admin portals and the ability to change conversation themes by line of business, team, or skill group, they also make it easy for operations leaders and supervisors to manage and help their staff. About Cogito Cogito is a software company based in Boston that focuses on AI for emotions and conversations to help contact centers and front-line teams get coaching and advice in real time. Their technology analyzes how people talk to each other to give live guidance during calls and real-time feedback on how customers feel. This helps agents improve their effectiveness, empathy, and performance. Many well-known brands, including five of the Fortune 25 companies, use Cogito's technology to improve their connection with customers and elevate their team members' well-being. Cogito is venture-backed by companies such as OpenView Ventures, Romulus Capital, and Salesforce Ventures. They are committed to producing innovative technology, driving customer success, and helping people live more productive lives.

Read More

AI TECH,GENERAL AI,FUTURE TECH

NVIDIA Teams With Microsoft to Build Massive Cloud AI Computer

NVIDIA | November 17, 2022

NVIDIA today announced a multi-year collaboration with Microsoft to build one of the most powerful AI supercomputers in the world, powered by Microsoft Azure’s advanced supercomputing infrastructure combined with NVIDIA GPUs, networking and full stack of AI software to help enterprises train, deploy and scale AI, including large, state-of-the-art models. Azure’s cloud-based AI supercomputer includes powerful and scalable ND- and NC-series virtual machines optimized for AI distributed training and inference. It is the first public cloud to incorporate NVIDIA’s advanced AI stack, adding tens of thousands of NVIDIA A100 and H100 GPUs, NVIDIA Quantum-2 400Gb/s InfiniBand networking and the NVIDIA AI Enterprise software suite to its platform. As part of the collaboration, NVIDIA will utilize Azure’s scalable virtual machine instances to research and further accelerate advances in generative AI, a rapidly emerging area of AI in which foundational models like Megatron Turing NLG 530B are the basis for unsupervised, self-learning algorithms to create new text, code, digital images, video or audio. The companies will also collaborate to optimize Microsoft’s DeepSpeed deep learning optimization software. NVIDIA’s full stack of AI workflows and software development kits, optimized for Azure, will be made available to Azure enterprise customers. “AI technology advances as well as industry adoption are accelerating. The breakthrough of foundation models has triggered a tidal wave of research, fostered new startups and enabled new enterprise applications. “Our collaboration with Microsoft will provide researchers and companies with state-of-the-art AI infrastructure and software to capitalize on the transformative power of AI.” Manuvir Das, vice president of enterprise computing at NVIDIA “AI is fueling the next wave of automation across enterprises and industrial computing, enabling organizations to do more with less as they navigate economic uncertainties,” said Scott Guthrie, executive vice president of the Cloud + AI Group at Microsoft. “Our collaboration with NVIDIA unlocks the world’s most scalable supercomputer platform, which delivers state-of-the-art AI capabilities for every enterprise on Microsoft Azure.” Scalable Peak Performance With NVIDIA Compute and Quantum-2 InfiniBand on Azure Microsoft Azure’s AI-optimized virtual machine instances are architected with NVIDIA’s most advanced data center GPUs and are the first public cloud instances to incorporate NVIDIA Quantum-2 400Gb/s InfiniBand networking. Customers can deploy thousands of GPUs in a single cluster to train even the most massive large language models, build the most complex recommender systems at scale, and enable generative AI at scale. The current Azure instances feature NVIDIA Quantum 200Gb/s InfiniBand networking with NVIDIA A100 GPUs. Future ones will be integrated with NVIDIA Quantum-2 400Gb/s InfiniBand networking and NVIDIA H100 GPUs. Combined with Azure’s advanced compute cloud infrastructure, networking and storage, these AI-optimized offerings will provide scalable peak performance for AI training and deep learning inference workloads of any size. Accelerating AI Development and Deployment Additionally, the platform will support a broad range of AI applications and services, including Microsoft DeepSpeed and the NVIDIA AI Enterprise software suite. Microsoft DeepSpeed will leverage the NVIDIA H100 Transformer Engine to accelerate transformer-based models used for large language models, generative AI and writing computer code, among other applications. This technology applies 8-bit floating point precision capabilities to DeepSpeed to dramatically accelerate AI calculations for transformers — at twice the throughput of 16-bit operations. NVIDIA AI Enterprise — the globally adopted software of the NVIDIA AI platform — is certified and supported on Microsoft Azure instances with NVIDIA A100 GPUs. Support for Azure instances with NVIDIA H100 GPUs will be added in a future software release. NVIDIA AI Enterprise, which includes the NVIDIA Riva for speech AI and NVIDIA Morpheus cybersecurity application frameworks, streamlines each step of the AI workflow, from data processing and AI model training to simulation and large-scale deployment. About NVIDIA Since its founding in 1993, NVIDIA (NASDAQ: NVDA) has been a pioneer in accelerated computing. The company’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined computer graphics, ignited the era of modern AI and is fueling the creation of the metaverse. NVIDIA is now a full-stack computing company with data-center-scale offerings that are reshaping industry.

Read More

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