AI TECH,GENERAL AI,SOFTWARE

Spiro.AI Content Generator for Customer Interactions

Spiro.AI | December 06, 2022 | Read time : 03:00 min

Spiro.AI Content Generator for Customer Interactions

Contents

1. Functions of Spiro.AI Content Generator for Customer Interactions
2. Monitoring AI-generated Customer Interactions


Generative Pre-trained Transformer 3 (GPT-3) is one of the most powerful OpenAI Application Programming Interfaces (APIs) for creating human-like text using artificial intelligence (AI). Using AI, businesses can improve their customer interactions by implementing an AI to collect all their customer interaction data together. In this regard, Spiro.AI has designed an AI content generator called the Spiro AI Engine that takes care of interactions such as voice, text, and emails.

1. Functions of Spiro.AI Content Generator for Customer Interactions:

Over a period of time, companies generate a lot of customer interaction data, and they want their best customer interactions and resolutions to be synthesized by the AI for everyone to access quickly. This AI is capable of performing the most crucial customer communications, such as

  • Customer support call transcription
  • Making a call summary that writes down everything that was said about the topic,
  • Putting together emails based on phone calls and texts that help you remember the main points of conversations,
  • Classifying and tagging emails with different topics based on the interactions they had and
  • Summarizing groups of emails as per the tagged topics.


2. Monitoring AI-generated Customer Interactions:

Quality customer interactions can happen when the AI acts within the framework of customer service regulations. When the volume of customer interactions via AI increases without a regulated approach, it can become a problem. However, AI generators for customer interactions promise business scalability if they remain under control and remain within the set of established rules.

“According to Servion, 95% of customer interactions will be AI-based by 2025.”


The future of AI-enabled customer interactions looks bright, as these are increasingly becoming streamlined and adaptive to the customer’s pain points. This helps companies deliver a quality customer experience throughout all the communication channels.

Spotlight

Our AI team is developing a probabilistic expert system that analyzes patients’ symptoms. The expert system is a part of our scalable and highly accurate AI that aims to connect people with the medical services they need.

Spotlight

Our AI team is developing a probabilistic expert system that analyzes patients’ symptoms. The expert system is a part of our scalable and highly accurate AI that aims to connect people with the medical services they need.

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