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Perfecto Launches Latest Version of Scriptless Mobile to Help Organizations Streamline Test Creation at Enterprise Scale

Prnewswire | April 19, 2023 | Read time : 05:00 min

Perfecto Launches Latest Version of Scriptless Mobile to Help

Perfecto by Perforce, a leading provider of mobile testing solutions, is proud to announce the release of the latest version of its scriptless mobile testing automation tool. Perfecto Scriptless Mobile provides enterprise scale support for complex native mobile testing, making it an essential tool for organizations looking to improve their mobile testing efforts quickly and efficiently.

The latest enterprise version of Perfecto Scriptless Mobile provides teams with the ability to rapidly create and execute tests regardless of their level of coding knowledge and allows QA teams to easily build even the most complex test cases while increasing productivity for developers. Perfecto Scriptless Mobile is fully compatible with current Perfecto test automation features and integrates seamlessly into customers' existing testing infrastructure.

With growing consumer expectations and usage of mobile applications, it is critical for businesses to ensure their mobile apps work seamlessly across all platforms and devices. The latest version of Scriptless Mobile makes this task easier than before. Its simple, yet powerful drag-and-drop functionality allows users of all skill levels to easily create, evaluate, and execute tests without the need for coding.

Thomas Haver from M&T Bank participated in Perfecto's Design Partner Program for the release and commented on the experience: "Scriptless Mobile turned automation from a tester activity into a team activity since everyone could do it."

Scriptless Mobile allows organizations to scale their testing efforts efficiently and effectively as their portfolio grows. With this new scalability, organizations can ensure that their mobile applications are tested thoroughly, reducing the risk of costly errors and defects.

In addition to GUI functional testing, Scriptless Mobile also supports advanced use cases including biometrics, audio/video, image injection, secure and regular text, and network virtualization.

Glen John from Bell Mobility said, "This tool will greatly improve our testing efficiency, giving us the ability to perform more testing more often, leading to faster qualification times."

Christian Nguyen from AXA had a similar outlook stating, "Scriptless Mobile enables us to onboard more business and functional users on this platform and share the idea that users can start test automation activities without any technical skills."

To learn more about the latest version of Perfecto Scriptless Mobile and see its powerful capabilities in action, users can sign up for a free, 14-day trial at https://www.perfecto.io/free-trial.

About Perfecto

Perfecto powers exceptional digital experiences by combining the power of flexible test authoring, cross-platform execution, and AI-driven analytics into one secure, cloud-based web & mobile testing platform.

About Perforce

Perforce powers innovation at unrivaled scale. Perforce solutions future-proof competitive advantage by driving quality, security, compliance, collaboration, and speed – across the technology lifecycle. We bring deep domain and vertical expertise to every customer, so nothing stands in the way of success. Privately held and funded by Clearlake Capital and Francisco Partners, our global footprint spans more than 80 countries and includes over 75% of the Fortune 100. Perforce is trusted by the world's leading brands to deliver solutions to even the toughest challenges. Accelerate technology delivery, with no shortcuts. Get the Power of Perforce.

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Axonify Evolves Artificial Intelligence Capabilities, Launching New Generative AI Tool

Prnewswire | June 29, 2023

Axonify, a leader in frontline employee enablement, today announced the launch of Max, a new conversational generative AI tool that instantly answers on-the-job questions to better enable frontline workers to get the job done quickly and more accurately, in every industry. Max uses generative AI to understand what the user is looking for and then searches all the available resources for relevant information and facts. Then, using the world's most powerful LLM (large language model), composes a concise answer back to the person, in real time. From sourcing answers to HR-related questions like benefits, to providing shop floor employees with instant product details to satisfy customers and close deals, Max provides the right responses in moments of need to support frontline workers in all aspects of their role. "Artificial intelligence has been at the core of Axonify's platform for over a decade, with an adaptive algorithm that provides exactly the right training to each individual, every day. The introduction of Max is simply the next stage of our commitment to developing tools that support frontline workers," said Carol Leaman, CEO and Co-Founder of Axonify. "Creating better communication, transparency and efficiency between frontline workers and employers is at the heart of everything we do, and our most recent advancements with generative AI remove complex knowledge barriers and communication frustrations for the frontline." Additionally, the tool supports more than 60 languages, which means diverse frontline workforces can ask and get responses from Max in their preferred language, removing friction and confusion for workers who may need translation support. "We're extremely focused and strategic about how we're leveraging generative AI and believe this tool will not only improve workplace productivity but also create more inclusive work environments where every frontline worker feels empowered and confident in their abilities," said Leaman. "Our customers rely on us to deliver the right information to their employees to get the job done. As one of the earliest adopters of AI in the learning industry, we know the potential this technology has to improve frontline work, and we look forward to leading the industry in generative AI-powered frontline enablement." Max is available for EAP this July and is slated for general availability in the fall of 2023. Following the broader launch of Max, Axonify will continue to lead innovation making the frontline experience seamless using AI to help employees learn, connect and get things done. For more information on Max and Axonify's additional AI capabilities, visit https://axonify.com/why-axonify/artificial-intelligence/. About Axonify Axonify is the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. It starts with brain science and AI to drive knowledge retention through bite-sized microlearning and daily intelligent reinforcement. Embedded two-way communication and feedback ensure your staff is engaged and informed, no matter the scale of your organization, and guided task management shows employees exactly how to put their training to use, every single day. With an industry-leading 83% engagement rate, companies use Axonify to deliver next-level CX, higher sales, improved workplace safety and lower turnover. Axonify enables over 3.5 million frontline workers in 160+ countries, with over 250 customers including Lowe's, Kroger, Walmart and Citizens Bank. Founded in 2011, Axonify is headquartered in Waterloo, ON Canada. For more information, visit axonify.com.

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Transforming Data Privacy: Intermedia Launches AI Transcription Redaction for Intermedia's Contact Center Solution

PRNewswire | July 12, 2023

Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions – including voice, video, chat, contact center, email, file management, productivity applications, and more – to businesses and the partners that serve them, today announced the launch of AI Transcription Redaction, a new data privacy and security feature designed to automatically identify and redact sensitive customer information from Intermedia Contact Center voice transcriptions. Powered by Intermedia SPARK AI technology, AI Transcription Redaction is the most recent addition to Intermedia AI Interaction Insights – a suite of features developed for Intermedia's omnichannel Contact Center solution that leverages AI technology to automatically transcribe customer calls, summarize them, flag interactions for review based on key words and phrases, and provide instant sentiment analysis of each call. With AI Transcription Redaction, businesses can now better safeguard valuable data while providing an additional layer of critical protection and customer privacy. The solution intelligently and automatically removes various types of sensitive data from Intermedia Contact Center call transcriptions and summaries, including personally identifiable information such as social security numbers, passwords, and dates of birth. It also removes payment card data like bank account and credit card information, as well as personal health information such as medication details and patient IDs. AI Transcription Redaction's flexible design allows administrators to turn the solution on or off as needed but is enabled by default on transcription-enabled queues. Redactions will also persist when transcriptions are archived. These measures help ensure immediate and ongoing protection for sensitive data. "Intermedia's introduction of AI Transcription Redaction to their product suite demonstrates their drive to address critical data privacy concerns in contact center operations," said Jim Lundy, Founder, CEO and Lead Analyst of Aragon Research. "By leveraging the latest developments in AI technology, businesses can provide additional layers of protection and ensure customer privacy. Carefully applied AI technology can deliver real and meaningful value in enhancing data security and compliance with industry regulations." AI Transcription Redaction joins AI Call Transcription, AI Sentiment Analysis, AI Interaction Summary (Beta), AI Evaluator, and AI Meeting Notes & Action Items as Intermedia solution features that utilize Intermedia SPARK AI technology. By harnessing Generative AI, Large Language Models, and Natural Language Processing, Intermedia SPARK AI is helping businesses both large and small enhance employee collaboration, efficiency, productivity, and customer care. "The introduction of AI Transcription Redaction to our suite of Intermedia SPARK AI-powered features is another example of how Intermedia identifies opportunities for business improvement, and then develops and delivers the technologies that provide the solution," said Irina Shamkova, EVP of Product Management at Intermedia. "Data security and customer privacy are paramount concerns for businesses today, especially in the context of contact center and customer service operations. By automatically redacting sensitive data during the call transcription process, businesses can quickly and efficiently safeguard their customers' information while remaining compliant with industry regulations. Intermedia SPARK AI technology is transforming how businesses work, and AI Transcription Redaction is just the latest example of how this technology, when carefully and thoughtfully applied, can deliver real and meaningful value." AI Transcription Redaction is available to current Intermedia Contact Center customers with AI Interaction Insights enabled at no additional cost. About Intermedia Intermedia is a cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power for excellence in technical support six times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™.

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MongoDB Launches AI Initiative with Google Cloud to Help Developers Build AI Powered Applications

PRNewswire | July 14, 2023

MongoDB, Inc. at its developer conference MongoDB.local NYC announced a new initiative in partnership with Google Cloud to help developers accelerate the use of generative AI and build new classes of applications. MongoDB Atlas is the multi-cloud developer data platform used by tens of thousands of customers and millions of developers globally to quickly build and scale applications using a single platform. With an integrated operational data store at its core, MongoDB Atlas is uniquely positioned to help organizations of all shapes and sizes build applications powered by generative AI faster and with less complexity. Developers can now take advantage of MongoDB Atlas and industry-leading partner integrations with Google Cloud's Vertex AI large language models (LLMs) and new quick-start architecture reviews with MongoDB and Google Cloud professional services to accelerate software development. Recent advancements in generative AI technology like LLMs present opportunities to reimagine how end users interact with applications. Developers want to take advantage of generative AI to unlock their creativity and build new classes of applications, but many current solutions require piecing together several different technologies and components or bolting on solutions to existing technology stacks, making software development cumbersome, complex, and expensive. 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Vertex AI provides the text embedding API to generate embeddings from customer data stored in MongoDB Atlas, combined with the PaLM text models to create advanced functionality like semantic search, classification, outlier detection, AI-powered chatbots, and text summarization. Build AI applications faster with hands-on assistance from experts: From ideation to execution, the MongoDB and Google Cloud professional services teams can help rapidly prototype applications by providing expertise on data schema and indexing design, query structuring, and fine-tuning AI models to build a strong foundation for applications. The Vertex AI platform caters to the full range of AI use cases from advanced AI and data science practitioners with end-to-end AI/ML pipelines to business users who can create out-of-the-box experiences leveraging the foundational models to generate content for language, image, speech, and code. 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Axonify Evolves Artificial Intelligence Capabilities, Launching New Generative AI Tool

Prnewswire | June 29, 2023

Axonify, a leader in frontline employee enablement, today announced the launch of Max, a new conversational generative AI tool that instantly answers on-the-job questions to better enable frontline workers to get the job done quickly and more accurately, in every industry. Max uses generative AI to understand what the user is looking for and then searches all the available resources for relevant information and facts. Then, using the world's most powerful LLM (large language model), composes a concise answer back to the person, in real time. From sourcing answers to HR-related questions like benefits, to providing shop floor employees with instant product details to satisfy customers and close deals, Max provides the right responses in moments of need to support frontline workers in all aspects of their role. "Artificial intelligence has been at the core of Axonify's platform for over a decade, with an adaptive algorithm that provides exactly the right training to each individual, every day. The introduction of Max is simply the next stage of our commitment to developing tools that support frontline workers," said Carol Leaman, CEO and Co-Founder of Axonify. "Creating better communication, transparency and efficiency between frontline workers and employers is at the heart of everything we do, and our most recent advancements with generative AI remove complex knowledge barriers and communication frustrations for the frontline." Additionally, the tool supports more than 60 languages, which means diverse frontline workforces can ask and get responses from Max in their preferred language, removing friction and confusion for workers who may need translation support. "We're extremely focused and strategic about how we're leveraging generative AI and believe this tool will not only improve workplace productivity but also create more inclusive work environments where every frontline worker feels empowered and confident in their abilities," said Leaman. "Our customers rely on us to deliver the right information to their employees to get the job done. As one of the earliest adopters of AI in the learning industry, we know the potential this technology has to improve frontline work, and we look forward to leading the industry in generative AI-powered frontline enablement." Max is available for EAP this July and is slated for general availability in the fall of 2023. Following the broader launch of Max, Axonify will continue to lead innovation making the frontline experience seamless using AI to help employees learn, connect and get things done. For more information on Max and Axonify's additional AI capabilities, visit https://axonify.com/why-axonify/artificial-intelligence/. About Axonify Axonify is the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. It starts with brain science and AI to drive knowledge retention through bite-sized microlearning and daily intelligent reinforcement. Embedded two-way communication and feedback ensure your staff is engaged and informed, no matter the scale of your organization, and guided task management shows employees exactly how to put their training to use, every single day. With an industry-leading 83% engagement rate, companies use Axonify to deliver next-level CX, higher sales, improved workplace safety and lower turnover. Axonify enables over 3.5 million frontline workers in 160+ countries, with over 250 customers including Lowe's, Kroger, Walmart and Citizens Bank. Founded in 2011, Axonify is headquartered in Waterloo, ON Canada. For more information, visit axonify.com.

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Transforming Data Privacy: Intermedia Launches AI Transcription Redaction for Intermedia's Contact Center Solution

PRNewswire | July 12, 2023

Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions – including voice, video, chat, contact center, email, file management, productivity applications, and more – to businesses and the partners that serve them, today announced the launch of AI Transcription Redaction, a new data privacy and security feature designed to automatically identify and redact sensitive customer information from Intermedia Contact Center voice transcriptions. Powered by Intermedia SPARK AI technology, AI Transcription Redaction is the most recent addition to Intermedia AI Interaction Insights – a suite of features developed for Intermedia's omnichannel Contact Center solution that leverages AI technology to automatically transcribe customer calls, summarize them, flag interactions for review based on key words and phrases, and provide instant sentiment analysis of each call. With AI Transcription Redaction, businesses can now better safeguard valuable data while providing an additional layer of critical protection and customer privacy. The solution intelligently and automatically removes various types of sensitive data from Intermedia Contact Center call transcriptions and summaries, including personally identifiable information such as social security numbers, passwords, and dates of birth. It also removes payment card data like bank account and credit card information, as well as personal health information such as medication details and patient IDs. AI Transcription Redaction's flexible design allows administrators to turn the solution on or off as needed but is enabled by default on transcription-enabled queues. Redactions will also persist when transcriptions are archived. These measures help ensure immediate and ongoing protection for sensitive data. "Intermedia's introduction of AI Transcription Redaction to their product suite demonstrates their drive to address critical data privacy concerns in contact center operations," said Jim Lundy, Founder, CEO and Lead Analyst of Aragon Research. "By leveraging the latest developments in AI technology, businesses can provide additional layers of protection and ensure customer privacy. Carefully applied AI technology can deliver real and meaningful value in enhancing data security and compliance with industry regulations." AI Transcription Redaction joins AI Call Transcription, AI Sentiment Analysis, AI Interaction Summary (Beta), AI Evaluator, and AI Meeting Notes & Action Items as Intermedia solution features that utilize Intermedia SPARK AI technology. By harnessing Generative AI, Large Language Models, and Natural Language Processing, Intermedia SPARK AI is helping businesses both large and small enhance employee collaboration, efficiency, productivity, and customer care. "The introduction of AI Transcription Redaction to our suite of Intermedia SPARK AI-powered features is another example of how Intermedia identifies opportunities for business improvement, and then develops and delivers the technologies that provide the solution," said Irina Shamkova, EVP of Product Management at Intermedia. "Data security and customer privacy are paramount concerns for businesses today, especially in the context of contact center and customer service operations. By automatically redacting sensitive data during the call transcription process, businesses can quickly and efficiently safeguard their customers' information while remaining compliant with industry regulations. Intermedia SPARK AI technology is transforming how businesses work, and AI Transcription Redaction is just the latest example of how this technology, when carefully and thoughtfully applied, can deliver real and meaningful value." AI Transcription Redaction is available to current Intermedia Contact Center customers with AI Interaction Insights enabled at no additional cost. About Intermedia Intermedia is a cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power for excellence in technical support six times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™.

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MongoDB Launches AI Initiative with Google Cloud to Help Developers Build AI Powered Applications

PRNewswire | July 14, 2023

MongoDB, Inc. at its developer conference MongoDB.local NYC announced a new initiative in partnership with Google Cloud to help developers accelerate the use of generative AI and build new classes of applications. MongoDB Atlas is the multi-cloud developer data platform used by tens of thousands of customers and millions of developers globally to quickly build and scale applications using a single platform. With an integrated operational data store at its core, MongoDB Atlas is uniquely positioned to help organizations of all shapes and sizes build applications powered by generative AI faster and with less complexity. Developers can now take advantage of MongoDB Atlas and industry-leading partner integrations with Google Cloud's Vertex AI large language models (LLMs) and new quick-start architecture reviews with MongoDB and Google Cloud professional services to accelerate software development. Recent advancements in generative AI technology like LLMs present opportunities to reimagine how end users interact with applications. Developers want to take advantage of generative AI to unlock their creativity and build new classes of applications, but many current solutions require piecing together several different technologies and components or bolting on solutions to existing technology stacks, making software development cumbersome, complex, and expensive. MongoDB and Google Cloud are helping address these challenges by providing a growing set of solutions and integrations to meet developers where they are and enable them to quickly get started building applications that take advantage of new AI technologies Seamlessly use Google Cloud's Vertex AI foundation models with MongoDB Atlas Vector Search: MongoDB and Google Cloud have partnered since 2018 and have helped thousands of joint customers—including Keller Williams, Rent the Runway, and Ulta—adopt cloud-native data strategies. Earlier this year, that partnership was expanded to include deeper product integrations. Now, developers can use MongoDB Atlas Vector Search with Vertex AI to seamlessly build applications with AI-powered capabilities for highly personalized and engaging end-user experiences. Vertex AI provides the text embedding API to generate embeddings from customer data stored in MongoDB Atlas, combined with the PaLM text models to create advanced functionality like semantic search, classification, outlier detection, AI-powered chatbots, and text summarization. Build AI applications faster with hands-on assistance from experts: From ideation to execution, the MongoDB and Google Cloud professional services teams can help rapidly prototype applications by providing expertise on data schema and indexing design, query structuring, and fine-tuning AI models to build a strong foundation for applications. The Vertex AI platform caters to the full range of AI use cases from advanced AI and data science practitioners with end-to-end AI/ML pipelines to business users who can create out-of-the-box experiences leveraging the foundational models to generate content for language, image, speech, and code. Developers can also tune models to further improve the performance of the model for specific tasks. Google Cloud and MongoDB are working closely together under the Built with Google Cloud AI program to make these experiences even more seamless with Google's Generative AI capabilities built right into MongoDB Atlas. When applications are ready for production, the MongoDB and Google Cloud professional services teams can optimize applications for performance and help solve future problems through quick iteration to get new features into production more quickly. "With the shift in technology powered by generative AI taking place today, the future of software and data is now, and we're making it more evenly distributed for developers with MongoDB Atlas," said Alan Chhabra, Executive Vice President of Worldwide Partnerships at MongoDB. "This shift begins with developers, and we want to democratize access to game-changing technology so all developers can build the next big thing. With MongoDB Atlas and our strategic partnership with Google Cloud, it's now easier for organizations of all shapes and sizes to incorporate AI into their applications and embrace the future." "Generative AI represents a significant opportunity for developers to create new applications and experiences and to add real business value for customers," said Kevin Ichhpurani, Corporate Vice President, Global Ecosystem and Channels at Google Cloud. "This new initiative from Google Cloud and MongoDB will bring more capabilities, support, and resources to developers building the next generation of generative AI applications." One AI enables businesses to deploy the world's best language AI capabilities, tuned to their unique needs, in days. "We needed a platform that allowed us to build agile, data-driven, and scalable software, and MongoDB Atlas on Google Cloud was the obvious choice," said Amit Ben, Founder & CEO at One AI. 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