IBM | September 06, 2023
• IBM and Salesforce partner to offer generative AI solutions for enterprises using Salesforce products and IBM consulting services.
• IBM's Data Classifier tool and Watsonx AI platform will enhance Salesforce's AI capabilities and data mapping for customers.
• Both companies will continue to invest in their own generative AI research and development while providing a comprehensive suite of products and services to customers.
IBM and Salesforce have formed strategic collaboration aimed at bolstering generative AI solutions for enterprise customers. This newly unveiled partnership encompasses various aspects of the CRM value chain, with a particular focus on integrating Salesforce products into IBM's consulting services.
IBM plans to leverage its Garage digital transformation methodology to facilitate the adoption of Salesforce AI technologies like Sales Cloud and Marketing Cloud. Additionally, customers will gain access to IBM's Data Classifier tool, designed to simplify data mapping using industry-specific AI models on data generated through Salesforce. This collaboration will also enhance Salesforce's AI capabilities with IBM's Watsonx AI and data platform.
Matt Candy, Global Managing Partner for Generative AI at IBM Consulting, emphasized the aim of simplifying and streamlining the deployment of generative AI for enterprises to boost employee productivity and enhance the customer experience.
Arun Chandrasekaran, Distinguished Vice President and Analyst at Gartner Research, noted that this partnership aligns with IBM's strategy of expanding its market share beyond its own products. IBM recognizes the growing importance of generative AI and aims to assist other vendors in delivering AI solutions in a responsible and trustworthy manner. This includes developing tools for model explainability, monitoring, and bias protection.
Despite the collaboration, both IBM and Salesforce will continue to invest in their respective in-house generative AI research and development efforts. The partnership is more about providing a comprehensive suite of products and services to customers than outsourcing core development work. The joint offerings resulting from this partnership are already available to customers.
AI for CRM faces challenges, including the potential for low-quality or inaccurate outputs that require human verification, difficulty in understanding and using AI responsibly, leading to transparency and explainability issues, and the potential for ethical and social challenges such as bias, privacy, and inequality. Additionally, AI-powered automation may result in job losses in some industries. However, it enriches the CRM value chain to a great extent
AI Tech, AI Applications, Software
Businesswire | July 03, 2023
Workera AI, an industry-leading AI skills development platform, today announced a pioneering initiative to integrate generative AI into its technology as widely as possible. Workera is the first company in the world to unite generative AI with upskilling in this way, coining Skills AI as a new area of innovation within skills development.
“The need to stay at the forefront of skills is more important than ever,” said Kian Katanforoosh, Founder and CEO of Workera. “Executives and managers are now expected to be excellent at unlocking their team’s potential, but it can be a struggle to keep people one step ahead of cutting-edge technological developments. Upskilling solutions must offer an end-to-end service powered by highly-accurate skills data, incorporating learning content that takes into account what the user already knows and needs to improve on – and helps them do it fast.”
“With Skills AI, team leaders now have a tool to manage talent effectively,” continued Katanforoosh “We’ve harnessed large language models to pioneer a new generation of upskilling opportunities. Skills AI encompasses assessments, measurements and insights alongside learning plans that feature a mixture of AI-generated lessons and high-quality online content designed to meet learners exactly where they are. This helps a leader to excel at nurturing their team's potential on an individual basis, in just a few clicks.”
Skills AI integrates generative AI into the heart of the Workera AI platform, leveraging this cutting-edge technology in different ways to make the user experience as unique as the learner who’s using it. Unique learning plans means each user’s journey is hyper-personalized – ensuring they focus only on the specific skill domains, competency levels and learning content relevant to their needs.
This unique learning journey is enabled thanks to the constant data gathered from initial and ongoing assessments of the user’s competencies. Skills AI is then trained with these precise skill measurements, producing hyper-accurate learning journeys and making Workera AI the most precise skills development platform in the world.
Psychometrics are at the core of Workera AI’s unique offering to enterprises. Skills AI supercharges the impact of psychometrics by generating measurable learning journeys specifically designed for each user.
“Skills AI is the result of merging the expertise of a psychometrician and a world-class mentor,” explains Katanforoosh.
“Psychometricians excel at precise measurements, which are necessary for a mentor to give meaningful guidance. At the same time, a good mentor knows how to weigh signals from different assessment, learning, and actual project activities in order to track progress. By combining these strengths alongside generative AI, we've created a powerful tool that delivers reliable measurements and impactful guidance.”
Following this initial announcement, Skills AI has opened its waitlist for Beta release. The new functionality will continue to roll out throughout 2023. To learn more, visit www.workera.ai/skillsAI.
About Workera AI
Workera AI transforms enterprises by using breakthrough artificial intelligence technology to help develop and retain a cutting-edge workforce. Our skills development platform accelerates upskilling and measures skills progress through verified skill signals, skill benchmarking and unique personalized learning. To learn more, visit www.workera.ai
AI Tech, General AI, Software
Globenewswire | August 22, 2023
iManage, the company dedicated to Making Knowledge WorkTM, today introduced iManage AI, a powerful new AI engine built natively into its knowledge work cloud platform. iManage AI builds on iManage’s deep experience in artificial intelligence technologies to enable customers to improve end user productivity, drive additional value from knowledge assets, and protect data against security risks.
The core of the new iManage AI solution is a document classification and enrichment engine that dramatically improves knowledge search and content workflows on the iManage platform. iManage AI builds on models trained on tens of thousands of legal-specific documents to automatically analyze documents and extract key data points, such as Jurisdiction, Parties, or Dates, then save that information with the document. As a result, users are able to pinpoint very specific pieces of information and apply them to their work processes to be more productive and efficient.
An Trotter, Senior Director of Operations within the Office of General Counsel at Hearst, commented, “For a long time, our attorneys have reported difficulties with search, primarily to retrieve language that fit a particular use case, and also to find specific documents. So, we have used iManage AI to apply metadata values consistently to assist with retrieval and search. iManage AI has automated the process whereby documents in iManage Work are analyzed by the AI engine, which makes an accurate prediction on the type that each document is, applies metadata and pushes them back into the document management system so that they are searchable.”
iManage has focused their development effort on building powerful tools for curating the content that the AI engine can see, so that responses are relevant, accurate, and built on the best work product available at the organization. The AI engine is trained on high quality and purpose-built legal content to deliver the level of accuracy and reliability required for legal professionals. The solution also includes robust governance tools to specifically control the engine’s access to content, so that the risk of breaching client confidentiality is mitigated. Additionally, the AI engine only analyzes documents located in the customer’s own data resource, ensuring complete confidentiality and compliance with ethical and regulatory obligations.
“We believe that AI has tremendous potential to improve the efficiency and productivity of knowledge workers, making the work more satisfying by removing the tasks that humans find mundane and enabling them to focus on higher-value activities that are more interesting to them,” said Neil Araujo, CEO, iManage. “As stewards of our customers’ data, we firmly believe that knowledge curation and quality data sets are critical to the effective and ethical us of AI. Achieving business benefits requires the right partner, one with strong experience with AI technologies, deep understanding of the risks involved, and expertise on how to resolve them. iManage has been working with this technology for leading global customers for several years to fine tune its effectiveness across multiple applications, and we are excited to introduce these capabilities to the broader market.”
iManage is actively working with customers as part of the company’s Early Access Program to validate the results they see with generative AI, and to ensure the approach includes the right security and governance protections.
iManage is dedicated to Making Knowledge Work™. Our cloud-native platform is at the center of the knowledge economy, enabling every organization to work more productively, collaboratively, and securely. Built on more than twenty years of industry experience, iManage helps leading organizations manage documents and emails more efficiently, protect vital information assets, and leverage knowledge to drive better business outcomes. As your strategic business partner, we employ our award-winning AI-enabled technology, an extensive partner ecosystem, and a customer-centric approach to provide support and guidance you can rely on to make knowledge work for you. iManage is relied on by more than one million professionals at 4,000 organizations around the world. Visit www.imanage.com to learn more.