Uniphore, the leader in Conversational Automation, today announced its Uniphore Unite partner program to support a rapidly expanding market that is seeing the benefits of using Artificial Intelligence (AI) and automation technology to significantly improve customer experience (CX).
Uniphore Unite is a robust partner program that includes essential resources to support the partner lifecycle end-to-end and enables partners to leverage Uniphore’s best-of-breed, innovative technology to expand their portfolio and profitability. Uniphore provides a unique value proposition that combines improved CX along with a great return-on-investment, increasing customer satisfaction while driving cost savings. Customers can now view and take advantage of the services expertise, capabilities, and complementary technology of the partners in Uniphore’s Unite program to achieve these returns.
“Uniphore has always been committed to building a robust partner ecosystem to support our customers. With the launch of Uniphore Unite, we enhance the value of our industry-leading AI and automation solutions by partnering with world-class services and complementary technology firms. Uniphore Unite provides structure and foundation for enhanced partner collaboration and will facilitate the creation of a strong community built around the mission to transform CX across the board.”
Jafar Syed, SVP, Global Head of Channel Alliances & Partnerships at Uniphore
Uniphore Unite offers a range of programs to support each partner’s business model, including referral, resell, managed services, co-selling, and services, delivering the resources this global community needs for success.
There are three program levels in the reseller and Business Process Outsourcer (BPO) programs, providing support for partners of all sizes:
Uniphore Reseller/Unite BPO: Unite’s entry level that allows new partners to ramp up, build skills and drive increased revenue
Unite Pro: For companies who have established a relationship with Uniphore and participated in key sales and technical training
Unite Pro+: Designed for organizations that have developed a strong partnership with Uniphore and are consistently collaborating on sales, marketing and training opportunities
Partners who join Uniphore Unite will benefit from the program in numerous ways, including:
Significant Partner Resources: The initial package of partner resources includes sales training, technical training and support, dedicated channel teams, deal registration and co-selling, marketing and sales assets and support, and a comprehensive rewards program
Partner Helpdesk: The Partner Help Desk will be available to all Unite members to provide world-class support via web conferencing, email and phone
Marketing Development Funds (MDF): The Uniphore Unite MDF program provides not only funding but also access to an experienced global marketing agency to assist our partners in planning, messaging, positioning, demand generation and other go-to-market activities
Partner Advisory Council: The advisory council enables strategic partners to easily give direct feedback and to engage consistently with key members of the Uniphore team to build a strong partner community
App Alliances Program: This complementary ISV program includes benefits around co-selling and positioning our solutions with these partners
The launch of Uniphore Unite is yet another milestone indicative of Uniphore’s accelerating momentum in the market. In addition to its latest $150M Series D funding that was announced in March 2021, Uniphore has announced numerous product innovations and two acquisitions so far this year – the acquisition of Emotion Research Labs and Jacada. With the acquisition of Jacada, Uniphore is the leading vendor that can truly deliver front and back-office automation across every customer and agent interaction by optimizing every conversation and delivering it in a simplified, business user friendly UX environment and desktop.
Uniphore Unite will enable the company’s global partners and their customers to take full advantage of this innovative platform.
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
Expert.ai announced today that its natural language (NL) API providing deep language understanding is now available in the AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS).
The expert.ai NL API is a powerful way to structure unstructured language data leveraging deep language intelligence with minimal effort. The API identifies which meaning of a word is used in context ("disambiguation") to quickly analyze text for key elements, relations, classifications and more. It can also determine sentiment and even capture a range of 117 behavioral and emotional traits, providing the richest, most comprehensive and granular emotional and behavioral taxonomy available throughout the AI-based API ecosystem. Furthermore, using built-in technologies and its extensive knowledge graph, the expert.ai NL API can be used in more targeted ways to identify sensitive data (to protect customers, victims, users or research subjects, as well as to comply with data privacy regulations), media-related topics, geographical taxonomies and more.
"At expert.ai, we aim to make it easy for developers and data scientists to design, build and test NL-aware functions and easily embed advanced natural language understanding and natural language processing capabilities into their apps. The availability of our NL API in the AWS Marketplace expands this opportunity to more users: we are excited to offer all of the insights the NL API provides to enrich business data, understanding it in less time, at scale and in the most precise way."
Brian Munz, product manager, NL API & developed experience at expert.ai
AWS customers can quickly begin extracting insight from their unstructured language data by using the expert.ai NL API with their existing AWS account. The expert.ai NL capabilities can be accessed via two feature options:
Core Bundle which includes semantic analysis, part-of-speech tagging, morphological analysis, text subdivision, dependency parsing, lemmatization, named entity recognition, key phrase extraction, relation extraction.
Premium Bundle that includes sentiment analysis, IPTC media topics, geographic, emotional traits and behavioral traits taxonomies, personally identifiable information (PII) detection and writeprint for performing a stylometric analysis of business documents.
Expert.ai is the premier artificial intelligence platform for language understanding. Its unique approach to hybrid natural language combines symbolic human-like comprehension and machine learning to extract useful knowledge and insight from unstructured data to improve decision making. With a full range of on-premises, private and public cloud offerings, expert.ai enhances business operations, accelerates and scales natural language data science capabilities while simplifying AI adoption across a vast range of industries, including insurance, banking & finance, publishing & media, defense & intelligence, life science & pharma, and oil, gas & energy. Expert.ai has cemented itself at the forefront of natural language solutions and serves global businesses such as AXA XL, Zurich Insurance Group, Generali, The Associated Press, Bloomberg INDG, BNP Paribas, Rabobank, Gannett, and EBSCO.
Prevedere today announced the launch of ERIN Protect, the latest addition to its predictive AI platform and suite of products. ERIN (External Real Time INsights) is Prevedere’s global data repository and patented machine learning platform that enables the creation, testing and publishing of econometrics based predictive models and insight.
Organizations leverage Prevedere’s technology to identify economic drivers, build predictive models and create business and target market forecasts. By incorporating external signals and insights into their strategic plans and forecasts, Prevedere’s customers are better positioned to compete in an increasingly volatile and ever-changing world.
ERIN Protect is the latest capability of the cloud-based ERIN platform, extending Prevedere’s ability to proactively identify how changing external events will impact a company’s strategic plans and forecasts. ERIN now enables and supports the entire predictive AI lifecycle. ERIN Discover identifies the leading drivers and indicators for a specific business or market. ERIN Predict systematically creates, simulates and refines thousands of predictive models, based on those indicators. ERIN Scenario optionally creates ‘optimistic’ and ‘pessimistic’ predictive scenarios in addition to the ERIN Protect’s baseline forecast.
ERIN Protect is an AI based monitoring and alerting system, analyzing model prediction based on real-time internal and external data feeds, identifying anomalies in future performance.
incorporates the latest advanced analytics related to predictive AI model health, scoring and monitoring
leverages control chart algorithms and statistical process monitoring to create what is essentially an ‘EKG’ for predictive model health
alerts business owners when future predictions shift out of limits, enabling timely refinement of business plans and strategies
“In these uncertain times, businesses can now create forecasts and plans that incorporate projected market volatility. By monitoring predictive models that are based on their external market drivers, organizations can proactively maintain plans and strategies to optimize future performance and deliver competitive advantage.”
Rich Wagner, CEO of Prevedere
Rob Kugel, SVP and analyst at Ventana Research added: “AI technologies now exist that can continuously monitor predictive model quality and provide alerts when future market conditions are shifting. This ultimately enables FP&A groups to future-proof their business by proactively adjusting forecasts and budgets based on automated market monitoring.”
Prevedere is the world’s leading provider of predictive analytics technology and solutions based on econometric modeling, enabling intelligent enterprises to understand and quantify the impact of external factors as part of their strategic planning and forecasting. Our global data repository and patented AI platform enable financial executives and operational planners to identify market drivers, quantify the future impact of economic volatility, generate performance forecasts, and optimize plans based on market foresight.