MariaDB raises $25M more to expand its SkySQL cloud database platform

MariaDB Corporation | July 09, 2020

Cloud services continue to be a key component of how organisations remain operational even as so much else — such as physically working in enclosed offices — is forced to change because of the COVID-19 health pandemic. Today, MariaDB Corporation, the company behind MariaDB  SkySQL and one of the startups leading the charge on open-source cloud databases, is announcing $25 million in funding to continue its growth. The money is coming in the form of an extension to the company’s Series C round, and it’s being led by SmartFin Capital, a Belgian VC, with participation from previous investor GP Bullhound. Notably, however, being an extension doesn’t mean the valuation is not changing. This latest infusion brings the total raised by MariaDB Corp. to over $125 million, “doubling our valuation,” CEO Michael Howard noted in a statement.

Spotlight

Artificial Intelligence Rendering now integrated in an Architectural BIM design solution! #Edificius is the first BIM software for architectural design integrated with the new AMD Radeon™ ProRender Ray Tracing Rendering engine that uses Artificial Intelligence to produce highly-realistic, super-fast architecture renders.

Spotlight

Artificial Intelligence Rendering now integrated in an Architectural BIM design solution! #Edificius is the first BIM software for architectural design integrated with the new AMD Radeon™ ProRender Ray Tracing Rendering engine that uses Artificial Intelligence to produce highly-realistic, super-fast architecture renders.

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AI TECH

New Uniphore AI-Powered Capabilities Improve Customer Experiences

Uniphore | July 15, 2021

Uniphore, a pioneer in Conversational Service Automation (CSA), unveiled today exciting new Artificial Intelligence (AI) improvements to its product line. With these developments, the firm maintains its leadership in delivering new and exciting choices for enterprises to provide transformational experiences throughout the full engagement cycle — before, during, and after contact. Uniphore's U-Assist family has been enhanced with new deep learning AI models designed particularly to complement and maximise both agent performance and customer experience. Uniphore's most recent AI breakthroughs include better intent detection + next best action, upgraded agent promises model, proactive supervisor alerts, and an automated feedback loop for AI model optimization. Uniphore's new enhancements expand the capabilities of its existing industry-leading products as well as those recently announced, which included innovations such as integrated front-end customer interaction and backend fulfilment from engagements, as well as new solutions for agent authentication and customer data protection. “From the start, Uniphore has led the market by concentrating on offering AI + Automation solutions that make a meaningful impact in dialogues between customers and agents,” stated Umesh Sachdev, Uniphore's CEO and co-founder. “Through the use of deep learning AI models, we are able to provide additional insight and suggestions to our clients, allowing them to generate transformational experiences. I am really pleased of our team's efforts to provide these technological advances to our customers.” “In order for AI to be effective and make a strategic impact in Contact Centers, AI models must be continually built, tested, and polished. This is not simple, and it takes a great deal of expertise and experience to do it right,” stated Zeus Kerravala, President and Founder of ZK Research. “Uniphore is concentrating on the right things. Providing models that promote greater agent preparation before to the call, more active listening and correct issue resolution during the conversation, and improved post-call recordkeeping and follow-up.” The following are the most recent Uniphore product enhancements: Sectioning for Interaction Critical information is exchanged throughout various moments of a call during every engagement (greeting, authentication, discovery, resolution, wrap up, etc.) Uniphore's AI models can better support agents in real-time, assist customers with their needs, give more accurate summaries, and decrease the total time it takes to conduct a conversation with a better knowledge of what is occurring when. As an agent enters the call wrap-up phase, the new AI model activates the auto-summary capabilities and gives the agent with the call summary for the customer, as well as RPA-driven follow-ups. There will be no more agents digging through their own notes and best recall of what was said or committed during the conversation. AI Intent Detection Modeling When determining a customer's purpose, both agents and the AI models used to help in this process must examine two key factors: what is said and how it is stated. Uniphore's most recent AI models now take both into account with increased sentiment analysis for improved, real-time coaching and automatic delivery of resolution solutions. Informed Supervisor Alerts Using AI Intelligence Uniphore's AI models bring all of the data together (what stage is the call at, what is the emotional state of the call, what is being offered as a resolution, is the agent following the coaching, etc.) It converts information into intelligence in order to determine when and how to proactively alert supervisors in order to better support the interaction. False supervisor alarms may be detrimental, therefore having correct AI models inform actual intelligence is important. Self-optimizing AI Models for After-Call Work Millions of contact centre agents across the world spend significant time at the conclusion of each conversation summarising and classifying each call so that the company can track the outcomes and enhance the customer experience. The expense of those few minutes of after-call work (ACW) soon mounts up to millions of dollars paid by businesses, and the knowledge is frequently untapped for development. Uniphore's most recent self-optimizing AI models have been created so that the system may learn from any changes, corrections, or insights that agents make to the auto-generated summaries. Uniphore's AI learns from these modifications to improve future call assistance. As the system learns, it is expanded throughout the company, saving time and boosting customer satisfaction. These most recent product improvements will be accessible in the forthcoming Fall release. About Uniphore Uniphore is the world's leading provider of Conversational Service Automation. The Company's mission is to disrupt an outmoded customer service paradigm by bridging the gap between human and machine via the use of speech, AI, and automation to ensure that every voice on every call is genuinely heard. Uniphore allows organisations across the world to provide transformative customer service by delivering an automation platform through which digital agents take over transactional interactions from people, teach agents during contacts, and precisely anticipate language, emotion, and purpose. Everything is done in real time. Enterprises may now engage their consumers in order to successfully develop loyalty, improve customer experience, and realise operational benefits via Conversational Service Automation.

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SOFTWARE

Nintex Workflow Cloud Now Includes AI-Based Capabilities and Integrations

Nintex | July 28, 2021

Nintex, the global system for process management and automation, announced today the latest enhancements to its next generation Nintex Workflow Cloud, which is designed for operations, IT, process professionals, and system administrators to reform the way employees work by making it quicker and easier to manage, digitise, and optimise business processes and workflows. The following are some of the most desired new features and functionality in Nintex Workflow Cloud's current release: Intelligent PDF Form Converter - This AI-powered tool converts static PDFs into interactive digital forms in real time. Nintex Workflow Cloud swiftly digitises paper-based PDF forms, allowing you to delete them with only a few clicks. There is also support for fillable and non-fillable PDFs, as well as full customization possibilities using the Nintex Form Designer. New Connectors - Extend automation even further by integrating with popular record-keeping and productivity applications using new pre-built connectors and the Nintex Xtensions® architecture. The most recent connectors link with Webex, Microsoft Azure, Jira, Okta, and other services. Support for Repeating Data - As part of a workflow operation, provide rich document templates with tables and sections that are dynamically produced from data and object collections. Additional object data tagging can be used to improve freshly created document templates. People Picker - With a Form, participants can easily search for and exploit user information. Name, email, and contact information for critical users are automatically populated, avoiding human data entry and enhancing data accuracy. Nintex Gateway with SharePoint On-Premises Support - Nintex Gateway offers a secure and simple way to access SharePoint on-premises straight from Nintex Workflow Cloud, providing the ability to keep data on-premises while employing cutting-edge cloud features to achieve end-to-end automation. Today, more than 10,000 public and private sector businesses in nearly every industry use Nintex's process mapping, workflow automation, robotic process automation (RPA), and document automation technologies to accelerate their digital transformation programmes. About Nintex Nintex is the global process management and automation standard. Today, over 10,000 public and private sector companies in 90 countries rely on the Nintex Platform to accelerate progress on their digital transformation journeys by managing, automating, and optimising business processes quickly and easily. Nintex and its global partner network are influencing the future of Intelligent Process Automation (IPA).

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GENERAL AI

AI-Generated Voice Auditions for Voiceover Artists Introduced by Fiverr

Fiverr | May 04, 2022

Fiverr International Ltd., the business that is changing the way the world works together, has launched AI Auditions, a revolutionary new tool that allows voiceover artists to “audition” for parts without having to read even a single sentence from a script. Instead, it gives users quick and easy access to automated and tailored voiceover samples for a variety of applications. “At Fiverr, we fundamentally believe that artificial intelligence needs to be implemented in a way that will support and enhance human capabilities and knowledge. The future of work is one where AI supports people and allows them to do more with less effort. Fiverr has an incredibly large and talented community of voiceover artists, and we are always looking for new and innovative ways to support them in their work. The implementation of AI Auditions will allow them to focus on work they already have on their plate and have been paid to do, rather than audition for roles that they have not secured yet.” Yoav Hornung, Creative Verticals Group Manager at Fiverr Voiceover artists on Fiverr may easily teach the Voice Auditions engine to produce their own AI voices. Customers will be able to quickly access Fiverr’s marketplace to “sample” a voiceover artist’s voice without having to first contact them or request an audition. After putting a few sentences from their screenplay into a text box on the voiceover artist’s voice, giving them a sense of whether or not that person’s voice would fit for their project. It’s a quick and painless approach for them to identify the appropriate artist with the exact voice they need. “I have been on Fiverr since 2013 and I’m continually in awe of the technological investments and advancements that the platform has made on behalf of its freelance community,” said Ashton Amo, a voiceover artist on Fiverr. “I have been acting my whole life, and so I know the painstaking processes people have to go through in order to secure roles. AI Auditions saves me time, as I no longer need to send samples of my voice to prospective clients. It allows me to prioritize better and focus on the work that I’ve already been paid to do.” Currently, the AI Auditions function is only accessible to a small number of Fiverr voiceover artists who want to include it into their service offers. The product is now under beta testing and will be made accessible to a more extensive range of artists in the future.

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