LivePerson Enhances Conversational Cloud Platform to Improve Business Outcomes

LivePerson | February 02, 2023 | Read time : 02:00 min

LivePerson Enhances Conversational Cloud Platform to Improve Business Outcomes

On February 1, 2023, LivePerson, a renowned name in AI-powered customer engagement, announced enhancements to its industry-leading Conversational Cloud platform that will enable enterprise brands to use Generative AI and Conversational AI in tandem to create better business outcomes.

LivePerson announced enhancements that would enable organizations to use Generative AI safely and efficiently within their trusted Conversational AI platform, including:

  • Beginning in the next few weeks, LivePerson's Knowledge AI will be enhanced with generative capabilities from OpenAI, with select co-innovation partner brands. Hundreds of the world's leading businesses are currently using Knowledge AI to build conversations from their knowledge assets, with existing LLM integrations assisting them in understanding and processing conversations.
  • LivePerson's Conversation Assist enables agent oversight at scale, allowing AI running on the platform to offer accurate, up-to-date responses. By integrating Generative AI with LivePerson's Conversation Assist system, brands can use generative outputs while keeping them grounded, accurate, and truly helpful to consumers.
  • Enterprises may use LivePerson's Agent Productivity tools to track and enhance customer service agents' productivity and performance. These tools will be improved to take advantage of Generative AI models like ChatGPT for features like auto-summarization, auto-completion, and customer journey tracking.

Additionally, LivePerson is collaborating with some of the world's top brands to advance Generative AI beyond just answering questions to delivering systems that can safely take action and solve issues. This will open new use cases to be developed on billions of automated interactions that take place through the Conversational Cloud each year (six billion in 2022 alone).

About LivePerson

Founded in 1995, LivePerson is a leading Conversational AI company creating digital experiences. It is one of the pioneers of web chat for brands. Since its inception, the company has consistently pushed the boundaries of digital engagement between businesses and their customers. Its AI innovations have won recognition from some of the leading awards and recognition programs for customer care, marketing, sales, and technology. Brands worldwide, including Virgin Media, HSBC, and GM Financial, use its Conversational Cloud platform to engage with millions of customers.


The main purpose of test automation is to identify software errors and repair them before a project moves on to another phase or reaches the end-user. A successful test automation process takes less time and produces software that behaves and delivers functionality as intended.


The main purpose of test automation is to identify software errors and repair them before a project moves on to another phase or reaches the end-user. A successful test automation process takes less time and produces software that behaves and delivers functionality as intended.

Related News


ConnectWise Integrates OpenAI's ChatGPT into RMM Tools to Improve MSP Service Offerings

ConnectWise | February 10, 2023

On February 9, 2023, ConnectWise, a company that makes software for IT solution providers, announced that its remote monitoring and management tools, ConnectWise Automate and ConnectWise RMM, will now work with OpenAI's language model, ChatGPT. The integration will allow MSPs to automate customer ticketing and issue tracking processes, leading to faster response times and improved customer service. With ConnectWise's tools and OpenAI's language model ChatGPT, MSPs will be able to improve their customer service by automating ticketing and issue tracking, which will lead to faster response times. Raghu Bongula, chief technology officer at ConnectWise, said, "The explosive growth of artificial intelligence tools like OpenAI’s ChatGPT present huge potential in the technology sector, particularly in use cases for MSPs." He added, "ConnectWise has long been a pioneer in building innovative solutions for MSPs, and we’ve been prototyping with AI for some time; our engineers love challenging tasks and finding new ways to solve problems for our partners." He anticipated, "We had plans to bring AI to our RMM and the ConnectWise Asio™ platform later this year, but with OpenAI, this accelerated our launch plans." He further exclaimed, "We're excited to add this as a core capability within Asio." With AI-powered solutions, MSPs will be able to better understand customer needs and preferences and provide a more comprehensive and reliable service. ConnectWise is committed to improving its offerings and will be releasing the integration this month. This integration of ConnectWise and OpenAI shows how technology can be leveraged to improve customer service and make MSPs' systems work better. About ConnectWise ConnectWise is a leading global software company that wants to help IT solution providers (TSPs) succeed by giving them the best software, services, a community, and an integration marketplace. ConnectWise provides an innovative, integrated, and security-centric platform—Asio—that provides unrivaled flexibility, enabling partners to achieve profitable, long-term growth. TSPs can benefit from ConnectWise's automation, IT documentation, and data management capabilities while also increasing revenue through remote monitoring, cybersecurity, and backup and disaster recovery technologies.

Read More


iMocha and Microsoft's AI-EnglishPro Simplifies Corporate Language Assessment

iMocha | February 23, 2023

On February 22, 2023, iMocha, the biggest skills intelligence and assessment platform in the world, announced that its advanced AI-EnglishPro would be released. This was done in partnership with Microsoft. Driven by the Microsoft Azure Cloud and Azure AI, this new tool will revolutionize how businesses assess the English language and competency for various job types, considerably lowering the time required for hiring. Around 2 billion individuals speak English, the global business language. Because of its global popularity, the English proficiency assessment market is worth USD 1922.5 million. This market will reach $6166 million in a decade as internet usage and "the business language" enhance the requirement for English proficiency. A skill evaluation instrument is needed to measure these expanding needs accurately. Sujit Karpe, CTO & Co-founder, iMocha, reported, "Enterprises across different verticals are able to do a holistic assessment of a person's English listening, speaking, reading, and writing skills using iMocha's AI-EnglishPro." He further added, "We are thrilled about our partnership with Microsoft." He added, "Using Azure Cognitive Service for Speech, Azure Cognitive Service for Language, and Azure Cognitive Service for Vision, we were able to leverage advanced AI and ML models to improve the accuracy of the assessments and accelerate time to deploy." (Source – Cision PR Newswire) AI-EnglishPro from iMocha assists enterprises in analyzing a candidate's communication skills based on quantitative and qualitative characteristics, such as vocabulary, oral fluency, grammar, and readability, and provides CEFR validation for these metrics. The evaluations also aid in establishing benchmarks for generating training plans in accordance with existing skill levels. Driven by Microsoft Azure's AI and NLP models, iMocha AI-EnglishPro offers business English communication skills with unrivaled precision. By combining tech and non-tech evaluations into a single test, iMocha's AI-EnglishPro has revolutionized the assessment process for language proficiency-critical positions. About iMocha The largest skills assessment solution API platform, iMocha (formerly known as Interview Mocha), helps companies build winning teams. 500+ organizations leverage the platform's skills-first insights to find job-fit talent faster and measure the ROI from their talent development and learning initiatives. It is suitable for IT/ITeS, banking, financial services, engineering, insurance, and telecom industries that need assessments for trending, job-based, and futuristic digital skills. It helps in 3 use cases wherein this solution helps companies, viz. Recruitment: Lateral, University, Technical, Functional Learning & Development: Calculating ROI for Learning Programs, Digital Transformation, Upskilling, Reskilling API, Integrations & Platform: Job Boards, eLearning platforms, Certifications

Read More


Fivetran Launches Fivetran Lite to Accelerate SaaS Connector Development and Seamless Data Integration

Fivetran | February 09, 2023

Fivetran, a world leader in automated data movement, has launched Fivetran Lite, a new offering that brings more SaaS connectors to market faster. The Lite connectors are backed by Fivetran's commitment to high quality, data integrity, and security, and they can be developed in a fraction of the time it takes to develop Fivetran's standard connectors. The Lite connectors meet the increasing demand for managed connectors for a growing number of SaaS services. The By Request Program enables Fivetran to build new Lite connectors in as little as 30 days, and the company expects to introduce hundreds of new connectors over the next year, bringing the total number of fully-managed connectors to over 500. Head of Product at Fivetran, Alexander Lovell, said, “Our customers, like all enterprises, are under enormous budgetary pressure and are looking for every available way to streamline their operations and cut infrastructure costs. Developing homegrown connectors and maintaining data pipelines is a heavy economic burden they do not need to take on.” (Source - Businesswire) Fivetran Lite connectors provide consumption-based pricing and follow the February 1, 2023, launch of Fivetran's new free plan, which is aimed at growing businesses with low data volumes. This commitment to creating Lite connectors that provide both data integrity and security in a fraction of the time it takes to develop Fivetran standard connectors is part of Fivetran’s effort to meet the increasing demand for managed connectors for SaaS applications. About Fivetran Fivetran automates data movement in and out of cloud data platforms. It automates the most time-consuming parts of the ELT process, such as extracts, schema drift handling, and transformations, allowing data engineers to focus on higher-impact projects while maintaining total pipeline peace of mind. With 99.9% uptime and self-healing pipelines, Fivetran facilitates hundreds of leading brands around the world to accelerate data-driven decisions and drive business growth, including Autodesk, JetBlue, Conagra Brands, Lionsgate, Morgan Stanley, and Ziff Davis. Its headquarters are in Oakland, California, and it has offices all over the world.

Read More