Kore.ai has been recognized for the second consecutive year as a 2023 leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms. The company has been acknowledged for its ability to execute and completeness of vision. The conversational AI platform and solutions from Kore.ai are used by more than 350 customers and automate billions of interactions every year. This saves global enterprise customers an estimated $1 billion in costs.
The company offers a no-code Experience Optimization (XO) platform that allows businesses to easily design, build, test, and process conversational user interfaces, virtual assistants, and deploy apps. The company has a growing portfolio of domain-specific solutions deployed on a subscription basis, and the latest version of its platform integrates with large language models (LLMs) such as OpenAI's GPT-3, enabling further simplification of the design, development, and management of intelligent virtual assistants (IVAs).
Prasanna Kumar Arikala, Chief Technology Officer at Kore.ai, said, "Our XO Platform is the foundation upon which we unveil all our innovations." He also said, "We believe the recognition from Gartner is a testament to our excellence in some of the capabilities that are critical for an enterprise-grade conversational AI platform." He further said, "From our perspective, Kore.ai stands unmatched when it comes to enterprise administration, natural language understanding, dialog management, back-end integrations, and agent escalations."
(Source - PRNewswire)
Kore.ai also has offices in the United Kingdom, the United Arab Emirates, Mexico, Australia, Singapore, and Germany. This is in addition to expanding its presence in North America, Japan, and Korea and hiring 850 people. It has announced a freemium model with self-service and do-it-yourself (DIY) features that allow small and medium-sized businesses (SMBs), startups, and the wider developer community to get access to the XO platform and enjoy enterprise-grade scalability, security, and NLU sophistication on a pay-as-you-go basis.
The company is also one of the few in the market to offer certification through the Kore.ai Academy, which empowers new developers to learn faster and kickstarts their IVA development journey.
About Kore.ai
Kore.ai provides conversational AI-first platform and solutions for enterprises. Its experience optimization platform is used by more than 350 Fortune 2000 companies. The company's goal is to enable human-like communication with machines through its innovation in NLU. Kore.ai values client success, empathy, innovation, openness, and bold ideas. It encourages employees to have fun while making a difference in digital transformation. The company has been recognized as a Market Leader by reputed analyst firms.