On January 23, 2023, Kore.ai, the leading conversational AI platform and solutions firm, announced the release of its Experience Optimization (XO) Platform Version 10.0. The upgrade makes integrating with global enterprise systems easier and more open, thereby allowing enterprises and individuals to employ intelligent virtual assistants with little to no training. In addition, it can be continually scaled and optimized for high performance.
The ability to support large language models (LLMs) like OpenAI's GPT-3 and other generative AI technologies is one of the primary features Kore.ai has added in this edition, greatly simplifying the design, management and development of virtual assistants.
The cutting-edge zero-shot and few-shot models take advantage of LLMs and generative AI and eliminate the initial training data requirement. These technologies reduce the efforts required to efficiently produce intelligent and intuitive virtual assistants by assisting in design conversations, creating training data and test data, and rewriting responses with emotion. Kore.ai is at the leading edge of this technology in this exciting new era for virtual assistants.
Additionally, the 10.0 version of the platform offers over 100 pre-built integrations with enterprise applications, as well as a new dashboard for conversation insights that can proactively uncover new opportunities for automation and flag training discrepancies. The addition of an enhanced feedback module tied to conversation interactions enables businesses to correlate insights with discussions better. Such capabilities facilitate the automation of procedures and the improvement of client interaction for large organizations.
Kore.ai provides a variety of AI-first industry solutions, such as HealthAssist, BankAssist, and the recently released RetailAssist, as well as function-specific assistants such as HR Assist and IT Assist, and contact center-focused AgentAssist and SmartAssist, all of which are built on its XO platform and inherit the enhanced features developed for this release.
Kore.ai is one of the first conversational AI companies to leverage LLMs for specialized knowledge AI use cases. The V10.0 release will help more than 350 Fortune 2,000 organizations and an expanding ecosystem of developers eager to create virtual assistants on the XO platform.
About Kore.ai
Founded in 2014, Kore.ai is a leading conversational AI-first platform and solutions provider, assisting organizations in automating business interactions in order to provide exceptional experiences for their customers, employees, and contact center agents. It provides an end-to-end, AI-powered "no-code" platform that serves as a secure foundation for enterprises to design, build, test, host and deploy AI-rich virtual assistants, process assistants and conversational digital apps across more than 30 different digital and voice channels. Over 350 Fortune 2000 organizations rely on Kore.ai's experience optimization (XO) platform and technology to automate their business interactions for over 100 million users worldwide, delivering extraordinary results.