GENERAL AI, SOFTWARE, FUTURE TECH
Cogito Corp | January 27, 2023
Cogito, a company that helps businesses with real-time coaching and guidance, has announced new products that will make real-time conversation intelligence in call centers better. The new products are made to help agents in the call center answer customer questions more quickly and effectively.
Topic-based machine learning models, real-time transcription with emotion AI markup, self-service admin for easy topic generation, and secure redaction of personally identifiable information (PII) during calls are some of the new features. With these new features, contact centers will have a level of intelligence that has never been seen before. This will help them understand customer conversations better and respond quickly to changing customer needs.
Joshua Feast, CEO and Co-Founder of Cogito, said, “Contact center agents and their leaders take the brunt of the service experience, with customer interactions becoming increasingly complex." He added, "We view seamless, integrated conversational AI and emotion AI capabilities as necessary to support today’s workforce." Additionally, he said, "With over a decade of advanced R&D, we differentiate based on our ability to go beyond traditional speech analytics." He further commented, "Our unique combination of behavior insights and real-time natural language processing has culminated into a powerful agent assist and coaching platform that we continue to add to and expand upon." Finally, he said, "The conversation AI solutions announced today are another step forward for the company and our ability to deeply assist an industry that needs human-centered support and guidance.”
(Source - Businesswire)
The solutions can pick up on more than 200 voice and behavior cues in speech and give real-time advice on how to respond to important topics of conversation. With self-service admin portals and the ability to change conversation themes by line of business, team, or skill group, they also make it easy for operations leaders and supervisors to manage and help their staff.
Cogito is a software company based in Boston that focuses on AI for emotions and conversations to help contact centers and front-line teams get coaching and advice in real time. Their technology analyzes how people talk to each other to give live guidance during calls and real-time feedback on how customers feel. This helps agents improve their effectiveness, empathy, and performance. Many well-known brands, including five of the Fortune 25 companies, use Cogito's technology to improve their connection with customers and elevate their team members' well-being. Cogito is venture-backed by companies such as OpenView Ventures, Romulus Capital, and Salesforce Ventures. They are committed to producing innovative technology, driving customer success, and helping people live more productive lives.
RECUR | January 06, 2023
RECUR, a leading web3 platform known for assisting major corporations in launching innovative, multi-chain digital collectible experiences, has introduced RECUR Builder, Software as a Service (SaaS) platform. RECUR Builder is an end-to-end, low-code, and enterprise-grade software that enables organizations to build, develop, launch and operate web3 experiences at scale, all from a unified standard SaaS dashboard.
The exciting prospects of web3 remain in its unique promise of creating next-generation commerce experiences, increasing user retention, and elevating loyalty programs with new levels of personalization. However, businesses have been unable to take advantage of web3 for a long time due to its technical and operational complexities. The new RECUR Builder platform allows enterprises to unlock the vast potential of web3.
The intent while creating RECUR Builder was to remove the barriers of bringing a company into the web3 space. Notably, RECUR has already delivered the web3 infrastructure for well-known brands like Paramount Pictures, Hello Kitty, Care Care Bears™, Nickelodeon, Star Trek™, Top Gun: Maverick, emoji™, and more. Now, companies of all sizes can leverage this SaaS platform to seamlessly integrate web3 into their existing products, marketing stacks, video games, and more. In addition, enterprises now have access to the whole Web3 stack through a single software tool. Currently, RECUR Builder is in a closed beta, with a cohort of enterprise customers actively developing the platform for its launch.
RECUR is a leading web3 software platform working towards building new standards to empower customers and provide them with the broadest range of web3 distribution and utility, offering businesses all the tools they need to integrate web3. It also provides a global, flexible, intuitive, and easy-to-use institutional-grade software suite to enable institutions with everything they need to enter web3 in a safe, scalable, and seamless way. In addition, RECUR allows developers, marketers, and more to harness the power of web3 from a unified dashboard.
AI TECH,AI APPLICATIONS
NICE | December 16, 2022
NICE today announced the launch of ElevateAI, a new AIaaS solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer community. NICE is expanding its AI and Analytics leadership beyond the software market with AI services, enabling creators access to unrivaled data to enrich every moment of every customer interaction. Now with ElevateAI, creators can quickly and easily tap into NICE’s award-winning AI with developer-friendly APIs, instant sign-up capabilities, and affordable consumption-based pricing.
ElevateAI supports the booming demand for artificial intelligence to improve CX. In Forrester’s publication, “The Three Customer Service Megatrends in 2022,” the analysts report that “In response to the COVID-19 crisis, 52% of companies accelerated their AI adoption plans. In 2022, being ‘data-driven’ must become more than just a slogan.” Further, the 2022 Gartner Hype Cycle for Emerging Technologies states, “Expanding AI adoption is a critical way to evolve products, services and solutions.” In today’s ultra-competitive business environment, AI is now a must-have to turn CX into a real competitive differentiator.
ElevateAI gives the industry a new way to gain customer insights across audio, transcripts, and chats to build smart CX applications. Through an easy-to-use API, organizations of all sizes can understand the voice of their customers with automated speech recognition (ASR) technology trained on billions of interactions from the world’s leading CX dataset. Pre-built CX AI models, developed with 20 years of research and proven outcomes, provide the ability to understand sentiment and behavior on a massive scale. An open and flexible architecture supports easy integration with any existing technology stack while powering limitless innovation. With ElevateAI, the creator community can use AI to define a new standard for CX development.
“The data-driven, AI future is already here, with organizations heavily prioritizing their investments in this direction. As the leader in AI for customer experience, we are very pleased to announce the release of ElevateAI, enabling organizations to benefit from NICE’s leading Enlighten AI models within their own developed software.”
Barry Cooper, President, CX Division, NICE.
Keith Dawson, VP and Research Director, Ventana Research, said, Today artificial intelligence is a top priority for customer experience teams. ElevateAI reinforces NICE as a leader in AI for CX. This cost-effective and developer-friendly solution makes superior intelligence more accessible to the market for organizations of all sizes, helping NICE stand out in the market.
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.