INNOVATION,SOFTWARE,FUTURE TECH

EY announces alliance with Software AG to help organizations digitize and transform using business process management, IoT and integration platforms

EY | December 06, 2022 | Read time : 03:50 min

EY announces alliance with Software AG
The EY organization today announces an alliance between Ernst & Young LLP and Software AG, a leading enterprise software and technology company with a suite of products across business process management (BPM), integration and application programming interface (API) management and Internet of Things (IoT). The EY-Software AG Alliance helps organizations improve growth through digital transformation. The alliance is also active in Germany, where Software AG is headquartered, with further global expansion planned.

"Organizations are rapidly transforming to accelerate growth, remain competitive and adapt to the ever-changing digital landscape. The EY-Software AG Alliance combines the deep industry knowledge of EY teams with Software AG's leading-edge technology to bring a unified experience to clients, helping them truly integrate processes, technologies and people, and drive deeper data-driven insights to accelerate transformation."

Aman Dutta, EY Global Software AG Alliance Leader

Enterprises navigating transformation often deal with fragmented business processes and a lack of real-time data and insights due to legacy internal systems that cloud their visibility of the overall organizational picture. This can result in repercussions to business outcomes, costing organizations time, effort, profitability and delays in transformation.

Software AG's enterprise-ready platforms, such as webMethods, ARIS and Cumulocity IoT, simplify the integration of applications, devices, data and clouds, empower streamlined processes and connect "things" like sensors, machines and robots. The ARIS and Alfabet platforms are agile, cloud-based enterprise software for BPM and enterprise architecture (EA). The ARIS platform offers process mapping and analysis; process mining; governance, risk and compliance (GRC) management; environmental, social and governance (ESG) management and insights for automation. Its robust features unite business and information technology into an integrated platform to help organizations understand and improve their operations, reduce costs, support change and transform at pace.

EY teams have deep experience in implementing ARIS, Alfabet, Cumulocity IoT and webMethods platforms. These platforms leverage common standards to support numerous clients for BPM, process mining, IoT, analytics and integration across the globe. EY teams also extensively use the ARIS platform to efficiently roll out large-scale S/4HANA implementations.

Through the EY-Software AG Alliance, organizations will have access to seamless and integrated leading-class products, deep industry insights and effective implementation services, helping them achieve their transformation goals. The EY organization is establishing a centre of excellence exclusively for Software AG products and capabilities that will have more than 200 members based out of Bengaluru, India, to create a differentiated client experience.

"As the EY relationship with Software AG continues to grow, it is extremely exciting to envision the new opportunities that this expanded collaboration will help provide. The alliance will strengthen how EY teams provide end-to-end digital transformation solutions, while aiming to drive material impact for clients."

Netta Nyholm, EY EMEIA Enterprise Risk Leader

"We know that our customers are facing more challenges right now than they ever have before. Our goal is to help them overcome these challenges, become more resilient and ultimately grow. We can do this by simplifying the world of connected technology, people and data for them and finding new ways — large or small �� to make day-to-day operations a little bit easier, more efficient or more profitable. There's no better way to extend this mission we're on than by joining forces with the EY organization and we look forward to helping more customers together."

Joshua Husk, Chief Revenue Officer, Software AG

About EY
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

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IBM embraces five foundational pillars of trustworthy AI: Explainability, Fairness, Robustness, Transparency, and Privacy. These pillars underpin the development, deployment and use of AI systems. This document and IBM’s trustworthy AI pillars are meant to help you align on both process and outcomes.

Spotlight

IBM embraces five foundational pillars of trustworthy AI: Explainability, Fairness, Robustness, Transparency, and Privacy. These pillars underpin the development, deployment and use of AI systems. This document and IBM’s trustworthy AI pillars are meant to help you align on both process and outcomes.

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AI TECH,GENERAL AI,AI APPLICATIONS

Infosys BPM Launches State-of-the-art Center of AI and Automation in Poland, in Collaboration with IBM

Infosys BPM | November 14, 2022

Infosys BPM, the business process management arm of Infosys , today launched the Center of AI and Automation, in collaboration with IBM, at the Infosys Business Experience Lounge in Poland, to bring digital excellence to enterprises globally. This announcement underscores two years of strong collaboration between Infosys BPM and IBM, delivering client success, identifying new use cases, and building solutions, to enable clients to innovate in hybrid cloud environments. Formed in collaboration with IBM, this center will showcase a growing portfolio of data and AI solutions that are designed to automate and accelerate the hybrid cloud journey of global enterprises. The center will complement Infosys BPM service offerings that are built with a design thinking approach and deep domain expertise in data and AI technologies. The center launch also commemorates the 15th anniversary of Infosys BPM in Poland. Focusing on a comprehensive suite of solutions, the experience center is well-positioned to be an innovation powerhouse, enabling enterprises to address complex business process challenges at scale across domains and industries. The center will showcase AI and automation solutions for business processes, and these solutions, including through automation, help lower costs, enhance productivity, and elevate customer experience. End-to-end automation capabilities, backed by credible data and insights, will empower enterprises to analyze workflows, design AI-infused apps with low-code tooling, assign tasks to bots, and track performance on the go. Clients will get hands-on access to various digital solution offerings across the space of data, AI, and hyperautomation, such as IBM CloudPak for Data, IBM Watson Assistant & IBM Watson Discovery, IBM SaferPayments, IBM Blockchain, IBM Sterling Supply Chain, IBM Risk and Fraud Detection software, and Envizi for Sustainability, along with key solutions from Infosys BPM, including Infosys Intelligent Document Processing, Infosys Interaction Analytics, Infosys Multilingual Conversational AI, Infosys Accounts Payable on Cloud, Infosys Cortex, Infosys Material Master Harmonization, and Infosys Data Workbench, among many others. "IBM is focused on providing clients and valued partners such as Infosys the key capabilities needed to scale AI for business. As evidence of the importance of the IBM Ecosystem strategy, the newly opened Center of AI powered by IBM Watson in Lodz, Poland, will provide our joint clients significant support in building the digital economy, as well as new skills and expertise in the field of AI and hybrid cloud." Marcin Gajdziński, Country General Manager, IBM Poland and Baltics Kapil Jain, Executive Vice President and Global Head of Sales and Enterprise Capability, Infosys BPM, said, "We are proud to launch the Center of AI and Automation at the Infosys Business Experience Lounge in Poland. As organizations continue to transform their cloud environments, they will increasingly need to rely on a diverse ecosystem of partners and supporting technologies to unlock enhanced hyper-productivity, agility, and scale. This collaboration with IBM Watson, through end-to-end hybrid cloud offerings, robust AI capabilities, domain-specific use cases, and business functional contextualization, will enable organizations to better navigate the complexities of digital transformation, leading to enhanced business value." About Infosys BPM Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative business process management (BPM) services and have journeyed through the table stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 35 delivery centres across 14 countries, with over 56,700 people from 125 nationalities. About Infosys Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 50 countries, as they navigate their digital transformation powered by the cloud. We enable them with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

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AI TECH,GENERAL AI,SOFTWARE

Spiro.AI Content Generator for Customer Interactions

Spiro.AI | December 06, 2022

Contents 1. Functions of Spiro.AI Content Generator for Customer Interactions 2. Monitoring AI-generated Customer Interactions Generative Pre-trained Transformer 3 (GPT-3) is one of the most powerful OpenAI Application Programming Interfaces (APIs) for creating human-like text using artificial intelligence (AI). Using AI, businesses can improve their customer interactions by implementing an AI to collect all their customer interaction data together. In this regard, Spiro.AI has designed an AI content generator called the Spiro AI Engine that takes care of interactions such as voice, text, and emails. 1. Functions of Spiro.AI Content Generator for Customer Interactions: Over a period of time, companies generate a lot of customer interaction data, and they want their best customer interactions and resolutions to be synthesized by the AI for everyone to access quickly. This AI is capable of performing the most crucial customer communications, such as Customer support call transcription Making a call summary that writes down everything that was said about the topic, Putting together emails based on phone calls and texts that help you remember the main points of conversations, Classifying and tagging emails with different topics based on the interactions they had and Summarizing groups of emails as per the tagged topics. 2. Monitoring AI-generated Customer Interactions: Quality customer interactions can happen when the AI acts within the framework of customer service regulations. When the volume of customer interactions via AI increases without a regulated approach, it can become a problem. However, AI generators for customer interactions promise business scalability if they remain under control and remain within the set of established rules. “According to Servion, 95% of customer interactions will be AI-based by 2025.” The future of AI-enabled customer interactions looks bright, as these are increasingly becoming streamlined and adaptive to the customer’s pain points. This helps companies deliver a quality customer experience throughout all the communication channels.

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SOFTWARE,FUTURE TECH

Wondershare Rolls out EdrawMind 6.0 Update with New Mind Mapping and Brainstorming Tools

Wondershare | January 17, 2023

The leading software developer and tech industry giant Wondershare has just announced the release of EdrawMind 6.0, the latest version of its industry-leading brainstorming software. Wondershare EdrawMind enables users to generate professional-grade mind maps on mobile devices. With Edrawmind's easy-to-use tools, users can make mind maps using the built-in templates and share them with others as PDFs or image files with the click of a button. So whether the user is a staff member, manager, entrepreneur, freelancer, student, or educator, Wondershare EdrawMind can help them to share information, enhance creativity, plan tasks, and streamline work. “According to DATAINTELO, the mind mapping software market is projected to grow at a CAGR of 10.8% during the forecast period, 2018-2028.” As people return to their workplaces and classrooms, businesses and schools are resuming their traditional purpose of bringing people together to exchange ideas. As a result, there has been an increasing demand for mind-mapping software in various applications. The latest version of Wondershare EdrawMind has been released to assist users with problem-solving, project and lesson planning, meeting and schedule management, and public presentations. With a vast array of upgraded features, EdrawMind is capable of assisting users of all skill levels in generating and organizing fresh ideas in a manner never seen before. New features released include: Brand New User Interface - The brand new streamlined and functional user interface allows both novice and professional users to generate a detailed mind map in just three simple steps. Cloud File Syncing and Storage - Users may now store mind maps in the cloud, which will sync automatically with their mobile devices, allowing them to work anytime and anywhere. Calendar Reminders (Android) - The Calendar feature, which is now available, helps to stay organized and keep projects on track. To-Do Tasks (Android) - The To-Do Task feature allows users to use checkboxes to prioritize and adequately monitor their track of events. About Wondershare Founded in 2003 and headquartered in Burnaby, British Columbia, Wondershare is a leading software developer and a pioneer in digital creativity. With robust and innovative technology, its straightforward and practical solutions make people's lives easier. This is why millions of people trust it in over 150 countries. Its assortment of user-friendly products is created with simplicity and practicality in mind. Wondershare assists its users in exploring their passions in order to build a more creative world. Wondershare EdrawMind is a user-friendly software that facilitates users to easily create mind maps that visually express their ideas, notes, and more. EdrawMind is compatible with Android, iOS, Windows, macOS, Linux, mobile devices, and the Web.

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