Econsultancy research reveals one third of organizations fear going out of business within next 36 months without reinvention of business model

Sitecore | May 21, 2019

In partnership with Sitecore, the global leader in digital experience management software, Econsultancy today released a report entitled Reinventing Commerce, providing a snapshot of the global commerce market. The research highlights that 60 percent of organizations report their business model is under critical or significant pressure to adapt to changing market conditions, with one-third concerned that the pressure could threaten the survival of their business within 36 months. A majority of companies surveyed identified a new model for growth by using commerce expertise combined with the right personalized experience for the customer. Two-thirds of respondents recognize that creating the right personalized content for their customers is how they can take on the big brands. While excited about the possible favorable business outcomes of creating the right personalized customer journey, respondents globally are conflicted about working with and competing among macro-players such as Amazon and Alibaba. Nearly the same percentage of respondents consider the top-tier e-commerce marketplaces to be a significant opportunity for growth 47 percent, even as they are concerned about working with them 46 percent.

Spotlight

Onward’s mission is to develop bold and practical ideas to boost economic opportunity, build national resilience, and strengthen communities across all parts of the United Kingdom. Our vision is to address the needs of the whole country: young and old, urban and rural, for all communities across the UK – particularly places that have too often felt neglected or ignored by Westminster. We believe in an optimistic conservatism that is truly national – one that recognises the value of markets, supported by a streamlined state that is active not absent. We are unapologetic about standing up to vested interests, putting power closer to people, and supporting the hardworking and aspirational.

Spotlight

Onward’s mission is to develop bold and practical ideas to boost economic opportunity, build national resilience, and strengthen communities across all parts of the United Kingdom. Our vision is to address the needs of the whole country: young and old, urban and rural, for all communities across the UK – particularly places that have too often felt neglected or ignored by Westminster. We believe in an optimistic conservatism that is truly national – one that recognises the value of markets, supported by a streamlined state that is active not absent. We are unapologetic about standing up to vested interests, putting power closer to people, and supporting the hardworking and aspirational.

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Copado Brings Generative AI to Its DevOps Platform to Improve Software Development for Enterprise SaaS

Prnewswire | May 05, 2023

Copado, a leader in low-code DevOps, today announced the launch of Copado AI, a program aimed to make enterprise SaaS development faster, easier and more accessible by reducing complexity and improving productivity for both technical and non-technical users. By bridging the gap between business need and end-code, Copado's AI program enables organizations to realize the full potential of their DevOps tools and maximize their enterprise SaaS investment. The first product in the Copado AI program is the Copado AI Companion which launched today on the DevOps Exchange. The first feature available is User Story Enrichment, a generative AI co-pilot that grooms requirements to ensure user stories are complete for development and testing. User story enrichment empowers business analysts, administrators, and developers to refine every aspect of a user story, from the title and acceptance criteria to the most intricate details, eliminating the time spent on finding the right words or phrasing and reducing human errors. "Copado started because we wanted to make release days easier for everyone so they could go home and be with their families," said Federico Larsen, Founder and Chief Technology Officer of Copado. "Embracing generative AI in our platform is not just an evolution of our original vision, it's high octane jet fuel, allowing us to make gains we couldn't have imagined even five years ago." As demands on IT increase, AI and automation will be the only way to increase speed while improving quality. Today, automation saves Copado customers 25 million development hours annually, reduces app failure rates by 78%, and has enabled them to release 10x more features. Copado AI promises to boost those figures even higher. The Copado AI program leverages OpenAI and proprietary frameworks to explore generative AI pilots across the entire development lifecycle, including pipeline automation, suggestive AI, test automation and exploratory testing. Copado's sole focus on low-code DevOps for enterprise SaaS makes Copado AI the only co-pilot program to address both source format and metadata pipelines. The Copado team will be hosting demos of the DevOps platform in booth 5 at Salesforce World Tour New York today as an Innovator Sponsor. About Copado Copado is the leading DevOps and testing solution for low-code SaaS platforms that run the world's largest digital transformations. Backed by Insight Partners, Salesforce Ventures and SoftBank Vision Fund, Copado accelerates enterprise SaaS deployments by automating the end-to-end software delivery process to maximize customers' return on their cloud investment. More than 1,200 companies rely on Copado to drive digital transformation with speed, quality and value including Boston Scientific, Coca-Cola, Fair Trade, Linde, MassMutual, Schneider Electric and Shell. Copado processes over 50 million DevOps transactions per month and is rated with a 100% score on the Salesforce AppExchange. More information can be found at: http://www.copado.com.

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WIZ.AI launches TalkGPT, ASEAN's first ChatGPT-powered customer engagement solution for business

Prnewswire | April 04, 2023

WIZ.AI, a global leader in AI-powered customer engagement solutions, launches TalkGPT, ASEAN's first generative AI-enabled omnichannel solution for customer engagement. Designed to revolutionize customer outreach across industries, TalkGPT leverages ChatGPT's large language model and WIZ.AI's localized expertise, providing a smooth, omnichannel conversational experience. TalkGPT is a self-service solution where users can create, test and deploy a ChatGPT-powered WIZ.AI Talkbot within 5 minutes. Campaigns can be implemented in just a few clicks. TalkGPT automatically generates dynamic call conversations and WhatsApp messages. The designed campaign communications are then delivered by the WIZ.AI Talkbot, the company's flagship solution that understands and responds to customers' responses just like human agents. These optimized customer engagements, based on proven practices that are informed by the ChatGPT language model, deliver persuasive and emotionally-tuned messages. The result is a more engaging conversational experience for end users and customers. Because it is built on the foundation of WIZ.AI's platform, TalkGPT can engage with over 1 million customers in just 1 hour. This makes TalkGPT a viable go-to solution for large-scale customer growth efforts. With TalkGPT, companies of any size can quickly engage with customers through various channels, leading to timely customer interactions and improved ROI. Key to TalkGPT's accessibility to all kinds of businesses is its entirely self-service process of ideating, iterating, and implementing customer engagement campaigns. New tech, same mission: revolutionizing customer engagement for businesses "The technologies used may evolve rapidly as we see today with ChatGPT, but ultimately we are still focused on the same mission: offering businesses innovative ways to engage with customers through AI, solutions that can enhance efficiency, drive growth, and deliver an elevated customer experience." shares Jennifer Zhang, CEO and co-founder of WIZ.AI. "Now everyone can be their own CMO. TalkGPT unlocks new content ideas and channels to reach their target customers." In Southeast Asia, there is a significant market potential for solutions like TalkGPT, as businesses seek to adopt more efficient and cost-effective ways of engaging with customers. With this latest customer engagement solution tucked into its portfolio, WIZ.AI is poised to further expand its reach and impact in the region. Many of WIZ.AI's clients have already experienced up to 40% increase in engagement rates and 5.3x higher cost efficiencies from the WIZ.AI flagship Talkbot solution. Many of these businesses have plans to deploy WIZ.AI products to other business units and develop further use cases. The possibilities for TalkGPT are numerous, with use cases ranging from promoting products and services to sending timely reminders to customers. For instance, businesses can use TalkGPT to announce promotional campaigns, new product launches, and other marketing initiatives. The solution can also send personalized and timely reminders to customers, reducing missed payments and appointments. Moreover, TalkGPT can also be used to send secure one-time passcodes via phone calls or messages, based on customer preferences. About WIZ.AI WIZ.AI, a global leader in AI-powered omnichannel customer engagement solutions, is revolutionizing B2C communication through its portfolio of products that bring hyper-personalized, human-like interactions to businesses of any size. Its flagship product, the Talkbot, excels in listening, understanding, and communicating like a local, with 95% of users unable to distinguish it from human communication. The advanced platform captures unstructured call data, digitizing and analyzing all customer engagement information. Its dashboard provides in-depth insights into the customer journey, helping businesses optimize data-driven customer engagement and enhance personalized experiences through advanced analytics. With over 200 clients across 13 nations, WIZ.AI caters to a wide range of industries; Fortune 500 companies and unicorn start-ups account for 60% of its clientele. WIZ.AI's latest addition to its suite of solutions is TalkGPT, ASEAN's first generative AI-enabled omnichannel customer engagement solution. Learn more how businesses can leverage this 100% self-service solution to rapidly ideate, iterate, and implement customer engagement campaigns in just a few clicks.

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Foxit Launches AI Integration into PDF Editor Pro +

Prnewswire | April 26, 2023

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