AI TECH, GENERAL AI

DataRobot Announces Launch of Dedicated Managed AI Cloud

DataRobot | September 29, 2022 | Read time : 02:50 min

DataRobot Announces Launch of Dedicated Managed AI Cloud
Today, DataRobot announced the public availability of DataRobot Dedicated Managed AI Cloud, a dedicated hosted version of AI Cloud managed by DataRobot experts. Dedicated Managed AI Cloud provides the latest DataRobot capabilities to support critical AI and machine learning projects with the advantage of public cloud services, reducing cost and time-to-value in deploying, upgrading and managing the AI infrastructure.

Today’s organizations rely on enterprise AI/ML platforms to deliver critical business initiatives. Organizations may prefer to outsource software platform deployment, configuration as well as ongoing management and maintenance to accommodate staffing constraints.

“According to a recent Omdia study of more than 400 global AI practitioners, the AI marketplace has reached a critical point of acceleration with more than 25% of companies now looking to scale AI across multiple business units. This represents a dramatic rise from earlier research favoring departmental deployments. “It also foreshadows a substantial uptick in management costs, maintenance complexities, and exposure to risk for many companies electing to continue managing their own infrastructure.”

Bradley Shimmin, Chief Analyst for AI platforms, analytics, and data management, Omdia

DataRobot Dedicated Managed AI Cloud builds on a decade of experience driving business-critical AI/ML projects for hundreds of customers across on-premises, virtual private cloud, public cloud, and in DataRobot multi-tenant SaaS deployments. This new offering extends the full functionality of the AI Cloud to provide a dedicated managed instance of the DataRobot platform running for each customer in the cloud.

The newly announced offering saves time and resources by freeing team members from managing or maintaining platform updates, while providing the security, isolation and data residency requirements for each customer. Dedicated Managed AI Cloud is deployed for each customer in a dedicated and separate VPC and operated, monitored, and maintained by DataRobot experts.

“We’re excited for business leaders to realize the value of DataRobot with this managed offering, which brings together two distinct and significant advantages,” says Venky Veeraraghavan, SVP, Product, DataRobot. “Customers can focus on driving business results with DataRobot managing the operational elements, while still maintaining their specific security requirements and taking advantage of the cloud's evergreen deployment and new features.”

About DataRobot
DataRobot AI Cloud is the next generation of AI. DataRobot’s AI Cloud vision is to bring together all data types, all users, and all environments to deliver critical business insights for every organization. DataRobot is trusted by global customers across industries and verticals, including a third of the Fortune 50.

Spotlight

If you’re re-evaluating your IT security strategy – to ensure it really is sufficient to defend your business against today’s increasingly complex threats and attacks – there are a lot of security vendors vying to win your security budget.But how do you work out which technologies are really capable of delivering the best protection… which methods could damage your productivity… which options could leave gaps in your security… and which security strategy is best suited to your business’s specific needs?

Spotlight

If you’re re-evaluating your IT security strategy – to ensure it really is sufficient to defend your business against today’s increasingly complex threats and attacks – there are a lot of security vendors vying to win your security budget.But how do you work out which technologies are really capable of delivering the best protection… which methods could damage your productivity… which options could leave gaps in your security… and which security strategy is best suited to your business’s specific needs?

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AI TECH, GENERAL AI

AB Tasty acquires AI-driven personalization provider Epoq to usher in new era of experience optimization

AB Tasty | October 10, 2022

AB Tasty, the fast-growing global experience optimization company, announced today that it has acquired Epoq, an AI-driven recommendation and smart search solution. The acquisition accelerates both companies' shared vision of empowering digital teams to deliver relevant and engaging shopping experiences along the consumer journey with a best-in-class experience optimization platform. "The Epoq team is the perfect addition to AB Tasty, bringing expertise, insights and sophisticated products. We are excited to unlock more value for our customers, who will now have unparalleled recommendation and search capabilities at their fingertips," said Alix de Sagazan, AB Tasty CEO and co-founder. Since 2003, the Ettlingen, Germany-based Epoq has created customized e-commerce solutions for every part of the customer journey from product research, selection, buying intent to customer loyalty. Their decades-long expertise comes at an advantageous time in the context of digital acceleration and soaring demands for unique experiences. "Joining forces with AB Tasty makes us more formidable players in the market," said Thorsten Mühling, Epoq CEO and co-founder. "This is a great opportunity for Epoq to add more value along the consumer journey — not just in Germany, but on a global scale." Epoq's AI-powered recommendation engine enables brands to showcase the most relevant products or content by analyzing shoppers' click-and-buy behavior via a robust library of algorithms. With search, businesses can provide consumers with a targeted buying journey, ensuring they find a direct way to the product. In today's tech stack, when recommendation and search engines are developed separately, they aren't able to communicate with each other. Epoq connects the two solutions in a knowledge center, where each action feeds the other to enhance the results. Epoq complements AB Tasty's client-side and server-side experimentation and personalization solutions. AB Tasty enables marketing, product and tech teams to easily validate their ideas and optimize conversions on digital channels. Together, they create a 1:1 personalized experience for consumers — and help brands deliver "wow" user experiences. "The pandemic triggered an e-commerce boom, with half of transactions coming from search requests and a third of that from recommendations," said Remi Aubert, AB Tasty CEO and co-founder. "People using e-commerce site search expect the same level of precision as they do from Google. With Epoq, we are easing our clients' lives, accelerating the delivery of tailored experiences and driving profitability." This acquisition makes AB Tasty the first company in its class to offer a consolidated approach in experience optimization with experimentation, personalization, recommendation and intelligent search. The deal will also strengthen AB Tasty's customer base and product portfolio. With Epoq joining AB Tasty's global ecosystem, the company now boasts over 1,100 clients and 320 employees, with 13 offices in key markets such as France, Germany, UK, US and APAC. The announcement comes after AB Tasty's $40 million Series C fundraising. In the past two years, AB Tasty has grown 200% internationally and has added brands such as Kering, McDonald's and Ulta Beauty to its roster, joining L'Oreal, Disneyland Paris and LVMH. Meanwhile, server-side solution Flagship was named a leader in "The Forrester New Wave™: Feature Management And Experimentation." About AB Tasty AB Tasty is a global leader in experimentation, personalization and feature management solutions — enabling companies to validate ideas while maximizing impact, minimizing risk and accelerating time to market. Enterprises use AB Tasty and Flagship solutions to align marketing, product and engineering teams and ensure efficiency, reduced costs and optimal end-user experiences. Founded in 2013 in Paris, AB Tasty is built for businesses looking to use controlled experimentation to implement only the best ideas. To learn more, visit www.abtasty.com. About Epoq Epoq internet services GmbH provides a software suite for digital commerce personalization. With modular, customized services based on AI, Epoq creates unique shopping experiences along the customer journey. Consumers receive orientation, advice and inspiration when shopping online. After purchasing, they receive shopping news in real time, encouraging them to return to the online store. Consumers also receive personalized emails to stay in touch with the stores.

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INNOVATION,SOFTWARE,FUTURE TECH

EY announces alliance with Software AG to help organizations digitize and transform using business process management, IoT and integration platforms

EY | December 06, 2022

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AI TECH, AI APPLICATIONS, SOFTWARE

Freshworks Further Integrates Conversational AI into CX and CRM Solutions

Freshworks | November 02, 2022

Freshworks Inc., a software company empowering the people who power business, today announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience solutions. Freshworks will host a virtual event on November 9, to demo a variety of new product innovations during its Fall ‘22 Launch. The collection of updates across the Freshworks portfolio of products is designed to make work easier, more productive and more delightful, with automation that is easy to use and fast to implement through AI that is natively built-in to Freshchat™, Freshdesk™, Freshsales™ and Freshmarketer™. Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity and win more business. According to Aberdeen Strategy & Research, real-time AI helps organizations maximize agent performance, create happy customers and reduce costs — with organizations using AI capabilities achieving a 3.5 times greater increase in customer satisfaction rates. Conversational AI can also impact the bottom line: "By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion, according to Gartner®, Inc.1" Beyond targeting reductions in labor costs, it can also help organizations better serve customers. A few of the highlights from the Freshworks Fall ‘22 Launch include: Automated Customer Relationship Management: Powered by Freshsales and Freshmarketer Intelligent Lead Scoring enables teams to understand how customers use their products and who might be ready for engagement/additional touchpoints. Built-in AI identifies positive and negative buying signals on the web and in applications, learning from these interactions to provide insights. Users can confidently make data-driven decisions and have more personalized conversations with their customers. Social Media Campaigns empower marketers by giving them the ability to engage with their target audience on Instagram and Facebook. Within Freshmarketer, they can schedule and publish social media posts across channels and analyze their performance to build engaging content and generate more leads. Intelligent Omnichannel Conversations: Powered by Freshchat Smart Reply rapidly solves customer issues with AI-powered auto-complete responses, which gives dynamic suggestions to agents as they type responses to customers. Intelligent recommendations are tailored to the user’s last message, the full context of the conversation and the customer’s past buying behavior. Email in the Freshchat Inbox empowers agents to have personalized omnichannel conversations with customers and allows businesses to configure their support email addresses and bring emails directly into Freshchat. Conversations Widget allows support admin teams to use a single widget to power live chat and self-service AI. The conversations widget supports all Freshchat features and use cases, making it easy to deliver conversational engagement. AI-Driven Customer Support: Powered by Freshdesk Auto Triage feature automatically categorizes, prioritizes and routes the ticket to the right support agent or group, saving agents hours of manual effort, giving them time to focus on solving critical customer issues. Integrations with Slack and Microsoft Teams allow for seamless collaboration by empowering support agents with the ability to start conversations on Slack from the Freshdesk Customer Success interface and to use Microsoft Teams to stay updated on assigned tickets quickly. “One of my favorite things about using Freshworks is the modern, user-friendly and flexible solutions that have revolutionized the service that we’re able to provide to our customers,” said Michael Hopkins, SVP of Sales and Service at Blue Nile. “The new AI-based features allow us to differentiate hot and cold leads and increase our productivity. It’s truly been a game changer for our business.” “Conversational intelligence across sales, marketing and support is the next step companies must take to unify and personalize the customer experience. “Unlike some legacy vendors, we believe business software should empower people, not frustrate them. Our built-in AI functionality makes it easier than ever and is designed to keep up with customers and employee demands.” Prakash Ramamurthy, Chief Product Officer at Freshworks About Freshworks Freshworks Inc. makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 58,000 customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

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