AI TECH,GENERAL AI,AI APPLICATIONS
Cognigy | January 18, 2023
On January 17, 2023, Cognigy, a leading Conversational AI automation provider, announced that its Cognigy.AI platform would be improved with Generative AI, or Large Language Models (LLMs) such as OpenAI's GPT-3, to supplement Conversational AI deployments. The adoption of Generative AI will contribute to further transforming enterprise customer service and contact centers through the creation of improved conversational experiences and increasing efficiency.
The prevalence of Generative AI solutions has escalated in recent months. ChatGPT, which was developed by OpenAI atop GPT-3 and made available for public testing on November 30, 2022, surpassed one million users within a week of its release.
“According to MarketsandMarkets, the global conversational AI market size is expected to grow at a CAGR of 21.8% during the forecast period, 2021-2026.”
As an AI business at the forefront of developing contact center solutions, Cognigy is already advancing the practical deployment of Generative AI. Conversational AI solutions driven by generative AI now enable bot authors to construct superior bots in a fraction of the time. Cognigy focuses on using Generative AI to assist bot developers and improve conversations.
Cognigy has identified three major areas wherein Generative AI has a significant impact when combined with Conversational AI:
Improving the user experience with advanced AI-powered discussions tailored to the individual's circumstances and preferences.
Improving agent performance by exploiting language model capabilities in natural language understanding and generation.
Increasing efficiency and cost savings by streamlining the creation and deployment of enterprise-level conversational bots.
With a range of products including Conversational IVR, Smart Self-Support, and Agent + Assist, the Cognigy.AI platform offers next-generation customer service. Cognigy.AI enables organizations to create personalized service experiences at scale, 24/7, both on voice and chat.
About Cognigy
Founded in 2016, Cognigy is an enterprise software provider for Conversational AI automation that enables enterprise contact centers to exceed customer expectations, enhance agent satisfaction, and swiftly adapt to market changes. Since its inception, it has continued to be one of Europe's fastest-growing technology firms. Its platform, Cognigy.AI, automates customer and employee communications. Available in both on-premises and SaaS contexts, Cognigy.AI enables organizations to have natural language interactions with their users on any channel and in any language, including webchat, SMS, phone, and mobile apps. Over 500 organizations globally rely on Cognigy and its extensive network of partners to offer customer and staff service that all appreciate. Its global clientele consists of Bosch, Toyota, Mercedes-Benz, BioNTech, Fidelity Life, and Lufthansa Group, among others.
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AI TECH,GENERAL AI,SOFTWARE
Raydiant | January 12, 2023
On January 11, 2023, Raydiant, a leader in-store experiences, acquired Sightcorp and Perch, thereby deepening its AI and computer vision capabilities. Additionally, Raydiant has added hundreds of application partners in order to become the leading in-store experience platform.
The completion of the two acquisitions will add increased capabilities to a single platform, thus enabling retailers to develop dynamic and data-driven experiences that only Raydiant can create. The new groundbreaking capabilities to enhance in-store experience include Lift-and-learn, People AI, Interactive digital signage and an Open application marketplace.
Raydiant revealed that its Raydiant Marketplace now includes hundreds of partner applications, such as virtual try-On platforms PerfectCorp, FaceCake, and Holition; retail media network monetization platforms; inventory and planogram compliance detection; and employee management and gamification. Raydiant has also joined with the leading point-of-sale systems for catalogs, dynamic menus, pricing, and personalization, including Square, NCR, Lightspeed, Toast, PAR/Brink, and Clover.
Six among the top 10 consumer packaged goods firms and six of the top 25 retailers use Raydiant's platform, which drives an average sales growth of 87%. In addition, Business Insider has named Raydiant as one of the top ten most promising startups among venture capitalists.
Raydiant continues to bolster its platform to develop a truly personalized shopping experience that blends the best of digital and physical shopping, therefore enhancing customer engagement and loyalty.
About Raydiant
Founded in 2017 and headquartered in San Francisco, California, Raydiant is the prominent in-location experience management platform for the world's leading retail, e-commerce, restaurant, hospitality and banking companies. Its platform enables enterprises to develop customized and engaging end-to-end content experiences that drive more customer and employee engagement, hence boosting client revenue. Raydiant's cloud-based, plug-and-play solution allows clients to design, manage, and expand on-screen experiences across one or one hundred thousand locations, saving them time, resources, and logistical headaches. It works with more than 3,500 brands, from SMB to enterprise, including First Bank, Dickey's BBQ, Harvard University, The Salvation Army, Red Bull, Chick-Fil-A, Thomson Reuters, as well as the U.S. gourmet burger chain, Wahlburgers.
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AI TECH,GENERAL AI,AI APPLICATIONS
Urbint | November 11, 2022
Urbint, the leading AI platform for predicting and stopping threats to critical infrastructure and workers, announced today that it has acquired iRestore, a no-code mobile workforce management platform serving energy utilities. The deal brings together Urbint's incident prevention technology with best-in-class mobile field applications, increasing the adoption and effectiveness of AI for operational risk reduction.
"The biggest obstacle for infrastructure operations teams implementing AI technology is getting users to adopt it and feed the right insights from the field back into the system. "By bringing the predictive power of Urbint's AI solutions together with iRestore's mobile capabilities, we're going to seamlessly standardize and integrate a risk-driven approach across all operational programs."
Corey Capasso, CEO of Urbint
"Urbint has had a tremendous impact in reducing operational risk across the critical infrastructure sector, and I'm excited about the combined impact of our technologies," said Deepak Swamy, CEO of iRestore. "By adding iRestore's no-code app platform, we can together scale our ability to design, build and configure transformational solutions to keep workers, assets, communities, and the environment safe."
iRestore's mobile development team has built easy-to-use mobile applications for field operations from storm response to vegetation management, in use by North American utilities serving more than 25 million customers. iRestore is now a wholly-owned subsidiary of Urbint.
Capasso added, "Urbint's goal is to transform how the infrastructure sector manages operational risk. With this acquisition, we're one step closer to making that goal a reality."
About Urbint
Urbint predicts threats to workers and critical infrastructure to stop incidents before they happen. Leveraging real-world data and artificial intelligence, Urbint's software delivers a clear picture of risk up to a week in advance, and enables decision makers to take action in the right place, at the right time, before an incident occurs. Many of the largest energy and infrastructure companies in North America trust Urbint to protect their workers, assets, and the communities they serve.
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