Conversica and AutoAlert Deepen Partnership to Ensure A Fast COVID-19 Recovery for Auto Dealerships

Conversica | June 03, 2020

Conversica, Inc., the category creator and leader in Intelligent Virtual Assistants (IVA) which helps organizations attract, acquire and grow customers at scale, announced today an expanded partnership with AutoAlert, a recognized leader in innovation in the automotive software space. AutoAlert now offers the full breadth of capabilities and skills for the Conversica Automotive Sales AI Assistant and the Conversica Automotive Service AI Assistant to significantly accelerate revenue across sales and service while also delivering an integrated platform to provide a better customer experience. This announcement comes at a time when the automotive industry—like many others—is under great pressure during these uncertain times and they must be ready to bounce back quickly as dealerships safely reopen. Conversica’s Intelligent Virtual Assistants enable dealerships to drive appointments for repair orders at their essential Service Centers and ensure follow-up with prospective car buyers who are sheltered in place. By engaging contacts through natural two-way, digital conversations, Conversica ensures that dealerships respond quickly and consistently to inbound leads as well as drive outgoing service reminders to customers – all via a customer experience that is timely, personalized, polite and persistent. AutoAlert’s CXM (Customer Experience Management) optimizes complex customer journey data from a myriad of sources to communicate personalized key to key offers to qualified buyers from the dealer’s database. Together, AutoAlert and Conversica can deliver a seamless digital experience to their customers.

Spotlight

Rapid and profound technology advances are changing the way employees work, consumers buy, and enterprises conduct business. Technological innovations in computing, collaboration and connectivity ushered in an era of globalization, and with it, new chances for expansion. Organizations are competing in an economy in which traditional limiting factors such as distance and geography are no longer barriers to entry.

Spotlight

Rapid and profound technology advances are changing the way employees work, consumers buy, and enterprises conduct business. Technological innovations in computing, collaboration and connectivity ushered in an era of globalization, and with it, new chances for expansion. Organizations are competing in an economy in which traditional limiting factors such as distance and geography are no longer barriers to entry.

Related News

AI TECH

Wix Unveils New Editor Experience with Leading-Edge AI and Advanced Features for the Next Generation of Web Creation

Wix.com Ltd. | July 29, 2022

Wix.com Ltd., a leading global SaaS platform to create, manage and grow an online presence, today announced the release of the new Wix Editor. This offering brings together Wix ADI, the editor that instantly designs tailored websites based on the users' intent and design preferences, and the classic Wix Editor, which enables limitless design possibilities, into one powerful solution for web design. The new offering simplifies complex design capabilities and enables all users, from self-creators to professional web developers, designers, and agencies, to swiftly turn their web creation visions into realities by providing a unique creation experience paired with advanced AI features. The new offering personalizes the web creation process for each users' intent. Wix ADI users now have the freedom of customization the classic editor offers, and existing Wix Editor users now have enhanced AI technology to help guide creation and design elements, along with more flexibility and freedom of customization. From any starting point of website creation, whether from a blank canvas, pre-designed templates, or utilizing Wix's AI technology, all users will have new advanced features, all in one efficient platform. Users can work side-by-side with AI tools to create, customize and update their online presence more swiftly and efficiently to keep up with the ever-changing design trends and business climate. "Our users' needs and intents are at the forefront of our product development. "I'm proud of our dedicated team who has listened to our users' needs, predicted trends, and worked to innovate the entire creation process, making web design more rapid and intuitive to meet the online demands of creators and business owners today. Our mission has always been to be a platform where any type of user and any type of business can create their dreams online, and the new Wix Editor helps to set the stage for the future of creation." Avishai Abrahami, Co-Founder and CEO of Wix "With the creation of the new Wix Editor, we wanted users to have the feeling that a professional web designer is supporting them during their creation process. Each aspect of this was built to help guide users based on their intent and simplify the creation process," said Oded Nachshon, Head of Wix Editor. "This new offering aligns with the needs of today's self-creators as well as professional users. The platform removes barriers that generally complicate website building and enables users to keep their site updated and on brand with the latest technology." Highlights of the new offering include: Quick creation with total editing freedom: Users can quickly create tailor-made websites that align with their brand. This provides users the ability to begin their design using advanced technology and then continue with complete customization and flexibility. Themed design kits for brand alignment: Users can create their own theme or use pre-designed kits that include colors and fonts that are wired to the site elements enabling customization of their site theme to cohesively represent their brand across their website. With a range of theme options like retro vibrant, nostalgic, energetic or tech-savvy, users can play around with different themes before committing to one, decide to customize certain colors or fonts within the theme—or even decide to create their own distinct brand. Sections for easy navigation: Sections are new full-width customizable building blocks that allow users to divide the page into meaningful content pieces. These help users interact, arrange and navigate content within the page more intuitively and work on one section at a time. Users can build their own or choose from a variety of designed presets to create an engaging and cohesive experience for visitors whether they come from a desktop or mobile device. Section layout suggestions for design optimization: This feature uses AI capabilities to identify the elements within the section and their semantics. Then it suggests beautiful layouts that serve the sections' business goals. This feature allows users to update their pages' look or layout with ease and confidence, without affecting existing content. Quick edit tool for content management: Users can skim through all the elements in the section and change them on the sidebar without touching the canvas. This allows users to update content without worrying that it will accidentally move or change an element that will impact the design. About Wix.com Ltd. Wix is a leading platform to create, manage and grow a digital presence. What began as a website builder in 2006 is now a complete platform providing users with enterprise-grade performance, security and a reliable infrastructure. Offering a wide range of commerce and business solutions, advanced SEO and marketing tools, Wix enables users to have full ownership of their brand, their data and their relationships with their customers. With a focus on continuous innovation and delivery of new features and products, anyone can build a powerful digital presence to fulfill their dreams on Wix.

Read More

AI APPLICATIONS

Blaize and VSaaS to develop AI surveillance apps

Blaize | June 29, 2022

The pioneer in AI surveillance solutions, Video Surveillance as a Service (VSaaS), and Blaize have established a strategic partnership to develop AI-based infrastructure as a service (IaaS) in intelligence applications across several markets in Chile and the US. The development of AI surveillance applications for retail, smart cities, and transportation will be scaled up and time-to-market accelerated by Blaize and VSaaS as part of the deal. "We have developed AI models running on the Blaize Graph Streaming Processor (GSP®) architecture, connecting 4X the number of cameras compared to other solutions. Our AI surveillance applications powered by Blaize enable quick and easy deployment running on the edge, on-premise, or in a data center, addressing the unique needs of our shared customers." Francisco Soto, Founder and CEO of VSaaS The VSaaS platform makes use of current infrastructure to build, launch, and scale AI and machine learning-based video surveillance applications. The security, retail, and transportation sectors use VSaaS's AI Edge technology, which is integrated with existing infrastructures. This partnership will enable novel AI use cases and quicker ROI of AI edge deployments in diverse markets when combined with the Blaize's highly efficient, low latency hardware paired with open and code-free AI software. The leading supplier of artificial intelligence-based video surveillance applications is VSaaS. The platform can manage and deploy surveillance apps using the same infrastructure, which has various advantages for the end-user. It can interact with AI models at the Edge, on-premise, and in the Cloud. Customers with up to 800 cameras may quickly and easily develop security solutions for use in retail, construction, transportation, and smart cities. VSaaS, which has its headquarters in Chile, is establishing a San Francisco (CA) branch.

Read More

FUTURE TECH

Salesforce introduces new Customer 360 features in its Commerce and Marketing Clouds

Salesforce | June 09, 2022

Salesforce Connections — Salesforce, the world's leading CRM company, announced new Customer 360 innovations that connect marketing, commerce, and service data on a single platform, allowing businesses to connect, automate, and personalize every interaction and build trusted relationships scale. We live in a new world, where businesses are under increasing pressure to accomplish more with less while navigating a difficult labor market, all while satisfying rising customer expectations. Changes in data privacy rules make it more difficult to match those expectations and provide individualized experiences, and a cookie-free future is quickly coming. As a result, now is the time for businesses to develop a first-party data strategy that integrates, automates, and personalizes every consumer engagement across all channels. The innovations that are coming today may help them do so. "A growing number of companies want to unify their data across marketing, commerce, and service so they can deliver truly connected customer experiences on any channel—in store, via email, or when shopping on social media. These innovations help companies tap into the power of automation so they can focus on what matters most—driving productivity and building trusted relationships with customers." Lidiane Jones, EVP & GM, Salesforce Digital Experiences The next-generation Marketing and Commerce Clouds provide businesses of all sizes with new methods to create personalized, connected experiences. A manufacturer's service agent can provide a tailored experience by recording shopper data signals in real-time during a service conversation and recommending the appropriate third-party products and services to go with their equipment. Delivering timely and suitable product recommendations in response to a customer's survey responses can help a healthcare insurance company increase productivity and revenue. From a single, unified profile, a bank's client manager can expose a client's credit history, accounts, and previous customer care interactions, and make suggestions for a new credit card based on available promotions and the client's financial needs. "Every moment counts when it comes to building customer relationships, and Salesforce helps us create relevant experiences online and in stores that drive customer loyalty," said Deb Hannah, SVP Marketing at Shoe Carnival. "Customer Data Platform makes it easy for our marketing team to leverage our first-party data and gain a full view of every customer to create personalized, human moments across channels for the ideal shopping experience. Commerce Cloud powers Shoe Carnival's website, enabling us to give personalized, AI-based product recommendations that help increase sales."

Read More