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Cognigy Launches Generative AI-powered Conversational AI Solutions

Cognigy | January 18, 2023 | Read time : 02:00 min

Cognigy Launches Generative AI-powered Conversational AI Solutions

On January 17, 2023, Cognigy, a leading Conversational AI automation provider, announced that its Cognigy.AI platform would be improved with Generative AI, or Large Language Models (LLMs) such as OpenAI's GPT-3, to supplement Conversational AI deployments. The adoption of Generative AI will contribute to further transforming enterprise customer service and contact centers through the creation of improved conversational experiences and increasing efficiency.

The prevalence of Generative AI solutions has escalated in recent months. ChatGPT, which was developed by OpenAI atop GPT-3 and made available for public testing on November 30, 2022, surpassed one million users within a week of its release.

“According to MarketsandMarkets, the global conversational AI market size is expected to grow at a CAGR of 21.8% during the forecast period, 2021-2026.”

As an AI business at the forefront of developing contact center solutions, Cognigy is already advancing the practical deployment of Generative AI. Conversational AI solutions driven by generative AI now enable bot authors to construct superior bots in a fraction of the time. Cognigy focuses on using Generative AI to assist bot developers and improve conversations.

Cognigy has identified three major areas wherein Generative AI has a significant impact when combined with Conversational AI:

  • Improving the user experience with advanced AI-powered discussions tailored to the individual's circumstances and preferences.
  • Improving agent performance by exploiting language model capabilities in natural language understanding and generation.
  • Increasing efficiency and cost savings by streamlining the creation and deployment of enterprise-level conversational bots.

With a range of products including Conversational IVR, Smart Self-Support, and Agent + Assist, the Cognigy.AI platform offers next-generation customer service. Cognigy.AI enables organizations to create personalized service experiences at scale, 24/7, both on voice and chat.

About Cognigy

Founded in 2016, Cognigy is an enterprise software provider for Conversational AI automation that enables enterprise contact centers to exceed customer expectations, enhance agent satisfaction, and swiftly adapt to market changes. Since its inception, it has continued to be one of Europe's fastest-growing technology firms. Its platform, Cognigy.AI, automates customer and employee communications. Available in both on-premises and SaaS contexts, Cognigy.AI enables organizations to have natural language interactions with their users on any channel and in any language, including webchat, SMS, phone, and mobile apps. Over 500 organizations globally rely on Cognigy and its extensive network of partners to offer customer and staff service that all appreciate. Its global clientele consists of Bosch, Toyota, Mercedes-Benz, BioNTech, Fidelity Life, and Lufthansa Group, among others.

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Iterate.ai Brings Generative AI Capabilities to Interplay, the Low-Code Platform Accelerating Customers’ Digital Innovation

Iterate.ai | March 21, 2023

Iterate.ai, whose innovation ecosystem enables customers to build production-ready enterprise applications, today announced that its low-code Interplay platform now includes integrations with Stable Diffusion, ChatGPT, and other OpenAI tools across the fast-moving generative AI landscape. Interplay goes beyond what’s available in the industry today by enabling enterprises to fuse their custom AI models with generative AI systems to serve numerous use cases across industries. Interplay’s new generative AI capabilities unlock even faster digital innovation while— importantly—enabling companies to always own their IP with custom AI models. Paired together, Interplay’s low-code environment and generative AI give customers what they need to rapidly implement the most cutting-edge AI capabilities that would otherwise require significant resource investments and complex coding. Organizations can now leverage Interplay and generative AI to enhance and automate their existing product descriptions, create personalized product images on their retail sites, personalize ad campaigns with users' images and themes, build intelligent FAQs, and offer new conversational experiences, among other possibilities. Interplay and its generative AI integrations are applicable across industries, from retail to banking to insurance to healthcare. Some of the world's largest and most innovative companies—including Ulta Beauty, Circle K, and Pampered Chef—use the Interplay low-code platform to develop, scale, and iterate applications at a fraction of the time and expense it would take to hardcode and launch similar capabilities. The platform has continued to add cutting-edge, pre-coded technologies that customers can implement with drag-and-drop simplicity, including AI, machine learning, IoT, API data connections, and other capabilities. Iterate.ai believes that generative AI is one of today's most exciting and promising emerging technologies. Combining the power of generative AI with the Interplay low-code platform promises to further accelerate the pace that businesses can build differentiated, compelling, and modern digital experiences for their customers, employees, and partners. Interplay’s generative AI integration enables organizations to immediately leverage three capabilities from within the low-code environment: Text-to-code generator. Built on OpenAI, Interplay’s new text-to-code solution makes low-code application development faster. Users can generate code by entering a prompt for the desired functionality of the script from within the Interplay platform. Akin to GitHub Copilot, Interplay’s code generator actively assists developers with AI-generated low-code suggestions across the development process. Branded image generation. Interplay enables brands, advertisers, and designers to generate images from text prompts based on a set of training images already within the brand’s intellectual property. Merchandisers can fuse their custom data into Stable Diffusion models to generate customized product images, colorways, and lifestyle images based on customers’ known preferences. Brands can upload brand images, color palettes, and other assets, enter text descriptions, and rapidly produce new images to enhance their applications and customer experiences. GPT-3-powered training and support. Conversational experiences created by Interplay now will have the ability to answer questions and interact with customers via custom AI models and, for general queries, be able to tap into GPT-3 and other large language models (LLMs). “Like low-code itself, generative AI promises to multiply organizations’ productivity and eliminate even more of the traditional roadblocks to harnessing powerful technological capabilities,” said Brian Sathianathan, CTO of Iterate.ai. “The potent combination of the Interplay low-code platform and generative AI now allows developers (including those without any AI expertise) to rapidly build and iteratively perfect applications that deliver the features and experiences that set their companies apart. We’re proud to place some of today’s most powerful generative AI tooling in the hands of Interplay users, and excited to see what they create as they explore its possibilities.” About Iterate.ai Iterate.ai is the simplest, safest, and quickest way to get innovation done. Iterate offers Interplay: a low-code enterprise development platform with built-in capabilities for AI, IoT, big data, and a host of startup API connections. Iterate’s platform has three patents granted and nearly a dozen more pending. The company’s solutions appeal to executives and corporate innovators who seek low-risk, systematic ways to scale in-house, near-term digital innovation initiatives. Iterate has a global presence in North America (Silicon Valley, Colorado), Europe, and Asia (India/Sri Lanka).

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New Relic Releases Error Tracking Capabilities to Improve Customer Experience

New Relic | January 11, 2023

New Relic, an observability platform for engineers, announced the general availability of new error tracking capabilities to help engineering teams proactively detect, triage, and take action on all errors across the full software stack before customers are impacted. Engineers can use New Relic error tracking to group errors by user and error impact and show them in the right context. These capabilities include a new user impact view, access to correlation data across traces and logs, and an enhanced integration with Slack. It will reduce engineering work and improve the customer experience. New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. This helps the world's leading brands improve planning cycle times, change failure rates, release frequency, and mean time to resolution. It also provides a single location to view, triage, and resolve all errors across the entire application stack, as well as the ability for engineers to intelligently group and display errors on a single screen by user and error impact, with context. New Relic helps engineering teams find all errors across the full application stack, including APM, RUM, mobile, and serverless data. This reduces engineering work and makes the customer experience better. New Relic Observability Product GM and Chief Growth Officer, Manav Khurana, commented, "As applications grow more complex, engineers need a system in place to proactively triage and fix errors before the customer experience is impacted. New Relic error tracking gives web, mobile, and back-end engineers a single place to prioritize and resolve issues quicker whenever a critical, customer-impacting error arises. Because error tracking is part of our all-in-one observability platform, we are able to automatically reveal relevant traces and logs in the context of an error, helping engineers debug errors faster." (Source: Businesswire) It's now available for free for all New Relic full platform users and core users. Beyond Finance uses error tracking to detect, triage, and resolve full-stack errors so that their engineering team can better collaborate and create better customer experiences. About New Relic New Relic, the industry standard for observability, gives developers the tools they need to create and maintain high-quality software at every stage of the process. To help engineers do their best work based on data rather than opinion, New Relic provides the only unified data platform that gives them access to all telemetry, including metrics, events, logs, and traces, along with powerful full-stack analysis tools. New Relic's intuitive and predictable usage-based consumption pricing provides greater value to engineering teams by reducing the cost of planning cycles, change failure rates, release frequency, and mean time to resolution. Improved uptime, reliability, and operational efficiency allow top companies like adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury's, Signify Health, TopGolf, and World Fuel Services (WFS) to provide remarkable experiences for their customers, which in turn drives innovation and expansion.

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Kore.ai Introduces Generative AI, Large Language Models in XO Platform V10.0

Kore.ai | January 24, 2023

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Iterate.ai | March 21, 2023

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New Relic Releases Error Tracking Capabilities to Improve Customer Experience

New Relic | January 11, 2023

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Kore.ai Introduces Generative AI, Large Language Models in XO Platform V10.0

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