PR Newswire | November 03, 2023
CGI (NYSE: GIB) (TSX: GIB.A) today announced the expansion of the company's partnership with Google to drive innovation in the responsible use of artificial intelligence (AI) technologies. This partnership will help clients accelerate their time-to-value from new generative AI use cases specific to their industries. As part of the agreement, CGI will leverage Google Cloud Platform (Google Cloud) to enhance the capabilities of its CGI PulseAI solution, a hyper-automation and decision engine platform that uses AI and machine learning models to deliver high-performance intelligent process automation.
"AI continues to be at the top of discussion agendas with clients around the world seeking trusted advice from CGI for how to responsibly move from AI experimentation to implementation—while accelerating their return on investment," said CGI President and Chief Executive Office George D. Schindler. "Our expanded partnership with Google is one of the key global alliances that will help us develop and deliver new AI-based services and solutions for clients, as well as expanded skills development opportunities for our consultants."
Generative AI is fundamentally changing how many businesses operate, fueling a new era of cloud that can benefit virtually every area of an organization, said Thomas Kurian, CEO of Google Cloud. By utilizing Google Cloud's leading GenAI capabilities, CGI can help clients unlock new insights that help them improve operations and productivity.
Google's Vertex AI will enable CGI PulseAI to build trusted industry-specific large language models that will enable the development and implementation of unique generative AI use cases for clients. For example, in the financial sector, Google Cloud's trusted data will enable CGI PulseAI to refine a tailored model, called "FinPulseAI," for financial services clients.
Likewise, unique models can be developed for other industries, increasing CGI PulseAI's rapid adaptability in meeting the industry-specific needs of clients. For example, CGI plans to explore the use of Google's MedPaLM2 model for transforming medical claims processing and validation. The initiative will merge CGI's deep health sector expertise with Google's advanced AI model to provide enhanced medical claim validation and fraud detection for health clients. Clients will be able to process medical claims faster and with greater accuracy, ensuring that each claim is legitimate and compliant. By harnessing the power of models like MedPaLM2, health providers, researchers, and administrators will have expanded tools that enable better delivery of care while expanding the boundaries of medical science for the benefit of patients and society.
Google Cloud's robust, scalable infrastructure also will accelerate clients' implementation of CGI PulseAI services by managing all computing and memory requirements, increasing the solution's customization capabilities and enabling a broader range of solution offerings. With the integration of Google Cloud and CGI PulseAI, clients can better meet today's business demands, as well as predict and address industry challenges before they emerge, helping them stay at the forefront of their industries.
CGI will launch Google AI training globally as an addition to the AI curriculum in its "CGI Academia" online university. The two companies also will develop AI sandboxes using Google Cloud technologies to support ongoing AI development in support of the delivery of innovative solutions.
CGI's end-to-end capabilities in data science and machine learning, combined with its deep domain knowledge and technology engineering skills, help clients generate new insights, experiences, and business models powered by AI. CGI PulseAI is a trademark of CGI Inc. and its related companies. For more information on the company's AI expertise and offerings, visit cgi.com.
Business Wire | October 04, 2023
ServiceNow today announced that global digital services leader Teleperformance is joining the AI Lighthouse program. Teleperformance will collaborate on the design, development, and deployment of new industry specific generative AI (GenAI) use cases that boost productivity and help increase customer and employee satisfaction across front- and back-office capabilities in Customer Service Management (CSM) and IT Service Management (ITSM).
Announced in July 2023, AI Lighthouse is a first-of-its kind program to fast-track the development and adoption of enterprise GenAI capabilities. Teleperformance’s participation complements the company’s launch of TP GenAI earlier this year.
Some of the world’s biggest brands are focused on leveraging generative AI tools to improve efficiencies and strengthen their services, said Teleperformance Chairman and CEO, Daniel Julien. Our partnership with ServiceNow will tap into our deep insights based on decades of digital CX experience to create compelling and actionable generative AI use cases for our clients with AI Lighthouse.
“Generative AI is unveiling a new frontier of human productivity, leading the way to an era of rising prosperity,” said ServiceNow Chairman and CEO Bill McDermott. “AI Lighthouse welcomes brilliant minds across all industries to propel generative AI innovation. We are honored to have Teleperformance as part of our ecosystem, their digital services expertise will help to unleash the potential of AI-enabled experiences.”
Teleperformance brings deep experience in CX consultancy, GenAI, engineering, and development to AI Lighthouse. The company’s initial focus will be to design and develop new GenAI models to support agent interaction with customers. As the most critical part of customer care, Teleperformance will look to automate remedial agent tasks such as case summarization, next steps, and knowledge management for their customer service agents within the AI Lighthouse program.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. With more than 410,000 inspired and passionate people speaking more than 300 languages, the Group’s global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM. For more information, visit: www.servicenow.com.
Netcracker Technology | September 18, 2023
Netcracker Technology expands its partnership with Microsoft to support GenAI Telco Solution, aiming to deliver value to the telecom industry.
GenAI Telco Solution enhances ChatGPT with real-time telecom data and expertise to improve customer experience and productivity.
The solution offers CSPs tools to enhance call center efficiency, workforce productivity, sales conversions, and innovation.
Netcracker Technology has recently announced that it has expanded its partnership with Microsoft to bolster support for its recently unveiled GenAI Telco Solution. This innovative solution taps into the potential of generative AI technology, intending to deliver exceptional value to the telecommunications industry.
The Netcracker GenAI Telco Solution harnesses the formidable capabilities of OpenAI's ChatGPT via Azure OpenAI Service. This facilitates the creation of high-value use cases by leveraging valuable telecommunications data and insights. Drawing upon Netcracker's extensive telecom IT expertise, the solution enhances ChatGPT with real-time telecom data, context, and insights sourced from operators' BSS/OSS and data analytics platforms. The goal is to boost productivity and elevate the customer experience across all facets of the telecommunications business.
This comprehensive offering equips Communication Service Providers (CSPs) with a suite of readily deployable solutions poised to drive significant enhancements in call center efficiency, elevate workforce productivity, expedite sales conversions, and accelerate the rollout of innovative offerings.
Vice President Azure for Operators at Microsoft, Shawn Hakl, stated:
With generative AI like OpenAI's ChatGPT taking the world by storm and making inroads across industries, we are thrilled to bring this power to CSPs to deliver high-quality customer experiences.
[Source: Business Wire]
Bob Titus, the CTO at Netcracker, mentioned that the objectives of CSPs worldwide involve striving for higher productivity and providing exceptional customer care. He pointed out that achieving these goals, all the while ensuring a positive experience and cost efficiencies has proven to be quite challenging. He further explained that thanks to their continuous partnership with Microsoft, their GenAI Telco Solution would provide customers with the means to enhance the quality of services they can provide while simultaneously managing operational expenses and enhancing customer retention. He described this development as a win-win situation, particularly crucial in today's fiercely competitive environment.