GENERAL AI,AI APPLICATIONS,SOFTWARE
Picsart | December 29, 2022
Picsart, a digital creation platform, has released two new artificial intelligence (AI) features that generate new objects and scenes in images. The new AI features allow users to create and produce stunning visuals using the power of AI technology without needing any technical knowledge. By utilizing these new AI features, users can experiment with different visuals and designs, transforming an image in a matter of seconds.
The first, called AI Background, allows users to insert an object or product image into a newly generated scene in a realistic manner. The second feature is called "AI Replace," and it lets users replace a part of an image with a new object of their choice.
These tools are intended to enhance the creative process for a wide range of users, including everyday consumers and marketers. Particularly, these features benefit marketers by providing them with the ability to create engaging visuals quickly and easily, helping them to effectively promote their products. With AI features like AI Background and AI Replace, users can change their photos in ways that have never been possible before.
"The new AI Background will serve as an incredibly helpful tool for marketers to place their products in various scenes, while the AI Replace tool brings even more possibilities for endless creativity. "We’ve already seen generative AI tools serve various types of users on our platform, including both everyday consumers and marketers." "We know these latest tools will serve the same wide range of creators."
Picsart’s VP of Product, Lusine Harutyunyan
Picsart has a history of incorporating AI into its platform and released its first generative AI tools last month, including the AI Image Generator, which has already created over 25 million images. Users can access all of Picsart's generative AI tools by downloading the Picsart app.
"According to InsightSLICE, the global digital content creation market size is expected to reach USD 38.2 billion at a CAGR of 12% by 2030."
The rapid pace of digital content creation using platforms like Picsart is fueling the growth of the market exponentially, leveraging AI like never before. Particularly, the generative design AI algorithms help the user come up with design options based on certain design parameters that the user sets. These options can then be reviewed and refined by a human designer. It is a novel innovation utilizing different types of generative design algorithms such as evolutionary algorithms, neural networks, and swarm intelligence. These algorithms work by generating and evaluating a large number of design options, using machine learning techniques to improve the quality of the designs over time.
However, it is important for designers to consider the capabilities and limitations of the AI design algorithms and utilize them in an ethical manner.
Picsart is the largest digital creation platform. AI-powered tools let users design, edit, draw, and share photos and videos. Picsart's open-source content collection includes photos, stickers, backgrounds, and templates. Picsart is used for personal and professional design by consumers, marketers, and businesses. Picsart offers APIs and an SDK to businesses for mobile and web image editing and processing. SoftBank, Sequoia Capital, DCM Ventures, Insight Partners, and others back Miami-based Picsart.
GENERAL AI,AI APPLICATIONS,FUTURE TECH
Kore.ai | January 24, 2023
On January 23, 2023, Kore.ai, the leading conversational AI platform and solutions firm, announced the release of its Experience Optimization (XO) Platform Version 10.0. The upgrade makes integrating with global enterprise systems easier and more open, thereby allowing enterprises and individuals to employ intelligent virtual assistants with little to no training. In addition, it can be continually scaled and optimized for high performance.
The ability to support large language models (LLMs) like OpenAI's GPT-3 and other generative AI technologies is one of the primary features Kore.ai has added in this edition, greatly simplifying the design, management and development of virtual assistants.
The cutting-edge zero-shot and few-shot models take advantage of LLMs and generative AI and eliminate the initial training data requirement. These technologies reduce the efforts required to efficiently produce intelligent and intuitive virtual assistants by assisting in design conversations, creating training data and test data, and rewriting responses with emotion. Kore.ai is at the leading edge of this technology in this exciting new era for virtual assistants.
Additionally, the 10.0 version of the platform offers over 100 pre-built integrations with enterprise applications, as well as a new dashboard for conversation insights that can proactively uncover new opportunities for automation and flag training discrepancies. The addition of an enhanced feedback module tied to conversation interactions enables businesses to correlate insights with discussions better. Such capabilities facilitate the automation of procedures and the improvement of client interaction for large organizations.
Kore.ai provides a variety of AI-first industry solutions, such as HealthAssist, BankAssist, and the recently released RetailAssist, as well as function-specific assistants such as HR Assist and IT Assist, and contact center-focused AgentAssist and SmartAssist, all of which are built on its XO platform and inherit the enhanced features developed for this release.
Kore.ai is one of the first conversational AI companies to leverage LLMs for specialized knowledge AI use cases. The V10.0 release will help more than 350 Fortune 2,000 organizations and an expanding ecosystem of developers eager to create virtual assistants on the XO platform.
Founded in 2014, Kore.ai is a leading conversational AI-first platform and solutions provider, assisting organizations in automating business interactions in order to provide exceptional experiences for their customers, employees, and contact center agents. It provides an end-to-end, AI-powered "no-code" platform that serves as a secure foundation for enterprises to design, build, test, host and deploy AI-rich virtual assistants, process assistants and conversational digital apps across more than 30 different digital and voice channels. Over 350 Fortune 2000 organizations rely on Kore.ai's experience optimization (XO) platform and technology to automate their business interactions for over 100 million users worldwide, delivering extraordinary results.
AI TECH,SOFTWARE,FUTURE TECH
LivePerson | December 14, 2022
LivePerson, a global leader in customer engagement solutions, today announced enhancements to its Conversational AI that will help brands hold even better conversations with their customers on a massive scale. Four new AI-powered capabilities include AI Search, On-Demand Recommendations, "Small Talk" NLU, and Repeat Intent Rate measurement.
Powered by nearly one billion conversational interactions per month on the company's Conversational Cloud, LivePerson's Curiously Human™ AI helps customer care, sales, and marketing teams deliver and automate more meaningful, natural-feeling conversations.
The AI-powered features and integrations announced today — including new ways to engage with customers and capture, measure, and use conversational data — make it easier for brands to improve bot performance, enhance customer and agent experiences, and accelerate time to value while cutting costs.
"As we head into 2023, brands are looking to do more with less. AI and automation will only become more important as they seek to increase customer loyalty while reducing operational costs. "Our latest research shows that 98% of brands say AI is important to their customer engagement strategy, but only 28% say they're realizing its full potential. With the capabilities we're announcing today, they can start leveraging automation and AI faster than ever to provide even better digital experiences."
Rob LoCascio, founder and CEO of LivePerson
AI Search immediately answers questions without escalating to human agents right out of the box
AI Search raises the bar for customer engagement by providing the most accurate answers to customer questions, only requiring knowledge base content to work. First, it uses deep learning to understand the customer's intent, the context of their query, and their phrasing. Then, it uses those factors to deliver the best answers — either directly to the customer through a self-service bot or to agents in the form of recommended answers that they can instantly drop into a customer conversation.
AI Search is an out-of-the-box solution that vastly increases time to value. Instead of spending an inordinate amount of time on data science and taxonomy efforts, brands can simply add their content, then turn on AI Search to substantially increase how often and how well they're answering customer questions.
On-Demand Recommendations help human agents quickly find better answers and bots
This new tool for agents reduces effort and enables them to help more customers faster by making it simple to search for bots and content — then instantly use them. Agents can now simply type in a question or phrase, then drop the bot, knowledge base answer, or predefined content that surfaces in the search results directly into customer conversations.
On-Demand Recommendations boost LivePerson's existing recommendation engine by making it possible to look up bots and content that do not depend on what the customer says, giving agents greater flexibility to quickly access the best resources to do their jobs. Unlike other platforms, LivePerson also allows agents to pull bots in without losing control of how the conversation unfolds.
"Small Talk" brings a more human feeling to automated conversations
LivePerson's "Small Talk" feature allows bots to respond to conversational messages with natural, comfortable responses, including greetings, goodbyes, and confirmations. For example, if a customer starts a conversation with "Hi, are you a bot?" or says, "Thank you!" the bot can politely respond before proceeding with addressing the customer's intent rather than get confused by the casual interjection.
Brands can quickly make automated experiences feel more natural with LivePerson's out-of-the-box Small Talk NLU models and content, then customize responses as needed to fit their unique brand voice. This simplifies the developer experience by erasing the need to build small talk domains in-house.
Repeat Intent Rate (RIR) measures customer repetitions to identify opportunities for automation and optimization
Repeat Intent Rate is a new, first-of-its-kind metric from LivePerson that measures how and when a customer follows up on a previously stated intent. While repeat intents are typically negative when it comes to customer care, indicating that an issue has not been resolved, they can signal positive steps toward conversion when it comes to making a sale.
For example, if a customer keeps coming back to ask about their password, looking at RIR could help a brand identify a problem in its password system and how to address it. On the other hand, if a certain customer has ordered the same meal from a brand multiple times per month, RIR can help the brand determine whether this is a customer that would like to receive proactive messages about promotions and rewards.
RIR gives brands the right context to gauge whether repeat interactions are positive or negative, then automate and optimize how they are handled. As an easy-to-understand metric, it helps contact center leaders cut costs, drive revenue, and improve the customer experience.
Since its inception pioneering the invention of web chat for brands, LivePerson has continually pushed the limits of human and computer connection. Its AI innovations have been recognized by the world's leading awards and recognition programs for customer care, sales, marketing, and technology.
About LivePerson, Inc.
LivePerson is a global leader in customer engagement solutions. We create AI-powered digital experiences that feel Curiously Human. Our customers — including leading brands like HSBC, Virgin Media, and GM Financial — have conversations with millions of consumers as personally as they would with one. Our Conversational Cloud platform powers nearly a billion conversational interactions every month, providing a uniquely rich data set to build connections that reduce costs, increase revenue, and are anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the world.