Home > News > featured news > Birdeye Introduces Social Media Software for Local Businesses and Brands

INNOVATION, SOFTWARE, FUTURE TECH

Birdeye Introduces Social Media Software for Local Businesses and Brands

Birdeye | January 31, 2023 | Read time : 02:00 min

Birdeye Introduces Social Media Software for Local Businesses and Brands

On January 30, 2023, Birdeye, a leading all-in-one reputation and digital customer experience platform, announced the release of Birdeye Social, a social media software platform designed to revolutionize social media management for local businesses with multiple social media accounts.

Birdeye Social streamlines social publication and reputation monitoring for companies with multiple locations. As a result, businesses can produce and publish customized content with individual local information in one step, rather than manually creating separate posts for each location and localizing posts across dozens of sites. As the need for social communication and consumer convenience grows, it has become vital for local brands and enterprises to leverage technology to engage with their customers digitally at scale.

By combining Social with Birdeye's digital customer experience platform, local brands and businesses gain access to a comprehensive growth platform. It includes solutions for managing reputation, getting found online, enhancing customer satisfaction, and engaging with consumers via text, web chat, and now social media.

Birdeye's President, and Chief Operating Officer, Dave Lehman, commented, "Unfortunately, most social media tools were not designed for multi-location businesses, making it tedious to monitor social reputation and post across multiple accounts and locations."

(Source – Business Wire)

Birdeye Co-founder and President of Research and Development Neeraj Gupta commented, "Birdeye Social was designed from the ground up to meet the unique needs of multi-location businesses." He added, "Birdeye is the highest-rated platform to publish personalized social content across locations, monitor and respond to mentions, engage with followers, and get critical business insights — within our all-in-one digital customer experience platform."

(Source – Business Wire)

About Birdeye

Founded in 2012, Birdeye is a leading all-in-one reputation and digital customer experience platform for local businesses and brands. Its all-in-one platform facilitates over 100,000 businesses to seamlessly manage online reputation, interact with prospects via digital channels, and obtain customer experience insights to increase sales and prosper. The company is led by a team of visionaries from Amazon, Google, Salesforce, and Yahoo and is funded by Silicon Valley's who's who, including Yahoo co-founder Jerry Yang, Salesforce founder Marc Benioff, Trinity Ventures, Accel-KKR and World Innovation Lab.

Spotlight

Python in Artificial Intelligence and Natural Language Processing at Infermedica

Our AI team is developing a probabilistic expert system that analyzes patients’ symptoms. The expert system is a part of our scalable and highly accurate AI that aims to connect people with the medical services they need.

More featured news

Spotlight

Python in Artificial Intelligence and Natural Language Processing at Infermedica

Our AI team is developing a probabilistic expert system that analyzes patients’ symptoms. The expert system is a part of our scalable and highly accurate AI that aims to connect people with the medical services they need.

Related News

GENERAL AI, AI APPLICATIONS, SOFTWARE

Kore.ai Leads Gartner's 2023 Conversational AI Magic Quadrant for Second Year

Kore.ai | March 14, 2023

Kore.ai has been recognized for the second consecutive year as a 2023 leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms. The company has been acknowledged for its ability to execute and completeness of vision. The conversational AI platform and solutions from Kore.ai are used by more than 350 customers and automate billions of interactions every year. This saves global enterprise customers an estimated $1 billion in costs. The company offers a no-code Experience Optimization (XO) platform that allows businesses to easily design, build, test, and process conversational user interfaces, virtual assistants, and deploy apps. The company has a growing portfolio of domain-specific solutions deployed on a subscription basis, and the latest version of its platform integrates with large language models (LLMs) such as OpenAI's GPT-3, enabling further simplification of the design, development, and management of intelligent virtual assistants (IVAs). Prasanna Kumar Arikala, Chief Technology Officer at Kore.ai, said, "Our XO Platform is the foundation upon which we unveil all our innovations." He also said, "We believe the recognition from Gartner is a testament to our excellence in some of the capabilities that are critical for an enterprise-grade conversational AI platform." He further said, "From our perspective, Kore.ai stands unmatched when it comes to enterprise administration, natural language understanding, dialog management, back-end integrations, and agent escalations." (Source - PRNewswire) Kore.ai also has offices in the United Kingdom, the United Arab Emirates, Mexico, Australia, Singapore, and Germany. This is in addition to expanding its presence in North America, Japan, and Korea and hiring 850 people. It has announced a freemium model with self-service and do-it-yourself (DIY) features that allow small and medium-sized businesses (SMBs), startups, and the wider developer community to get access to the XO platform and enjoy enterprise-grade scalability, security, and NLU sophistication on a pay-as-you-go basis. The company is also one of the few in the market to offer certification through the Kore.ai Academy, which empowers new developers to learn faster and kickstarts their IVA development journey. About Kore.ai Kore.ai provides conversational AI-first platform and solutions for enterprises. Its experience optimization platform is used by more than 350 Fortune 2000 companies. The company's goal is to enable human-like communication with machines through its innovation in NLU. Kore.ai values client success, empathy, innovation, openness, and bold ideas. It encourages employees to have fun while making a difference in digital transformation. The company has been recognized as a Market Leader by reputed analyst firms.

Read More

INNOVATION,SOFTWARE,FUTURE TECH

Lumos Launches App Governance Platform to Streamline IT, Strengthen Security, and Cut Costs

Lumos | January 30, 2023

Lumos has launched the App Governance Platform, a solution that automates access requests, enforces least privilege, and eliminates extra SaaS spending while strengthening security. The App Governance Platform is an innovative security solution that can help organizations lower their SaaS costs and improve their security at the same time. With Lumos' App Governance Platform, organizations have the ability to easily control which users have access to which SaaS applications. The platform provides visibility into app usage, entitlements, and spending, giving customers the power to control licenses and cloud permissions. This platform makes it easier to give access to apps, keep track of who has access, and take access away. The App Governance Platform makes security easier and stronger while lowering SaaS costs. It does this by automating access requests, enforcing least privilege, and monitoring usage. The platform aims to remove technology silos between IT, security, compliance, and finance and help IT leaders transform the company's SaaS stack into a capital-efficient one. The CEO of Lumos says the platform helps IT leaders build an efficient infrastructure for businesses to run smoothly and securely while meeting the demands of the CFO. Mark Jaques, Director of Information Security at Vox Media, says Lumos is a "game changer" that will help drive costs down, increase security, and automate IT tickets. About Lumos Lumos is a platform that streamlines app governance, addressing common challenges such as software cost explosion, excessive admin access, and a large number of JIRA tickets. It automates access requests and ensures least privilege, saving time and effort for IT, security, compliance, and finance teams. Its granular admin settings reduce IT tickets and time-to-resolution. Lumos provides visibility into app usage, entitlements, and spending, enabling effective decision-making and leading to cost savings. The result is reduced IT support costs, improved access, and simplified audits.

Read More

INNOVATION, SOFTWARE, FUTURE TECH

CAST Launches Green Software Insights to Improve Sustainability in Software Development

CAST | February 03, 2023

CAST Highlight, green software insights is a new tool from CAST that analyzes application source code to figure out how it affects the environment. The technology can be used to find places in software where it can be improved to use less energy. The news came at a good time, since the emissions from data centers are the same as those from the whole airline industry. The design and development of software can affect 85% of the carbon emissions it makes. The technology provides organizations with the ability to measure the sustainability of custom-built applications and modify them to reduce emissions. Vincent Delaroche, founder and CEO of CAST, said, “For the first time, organizations can clearly measure the sustainability of custom-built applications, continually demonstrate their environmental impact reduction, and understand exactly how to modify them to reduce emissions.” He added, “Users are able to rapidly analyze portfolios of hundreds or thousands of applications to automatically prioritize the key enhancement candidates with specific recommendations provided by CAST Highlight.” (Source - Globenewswire) CAST Highlight analyzes portfolios of applications and provides recommendations. By analyzing source code repositories, it identifies patterns that waste resources and can be optimized. CAST will give 10% of the money it makes from Green Software Insights to groups that do research on sustainability. About CAST CAST is a leading software intelligence provider of software that "understands" multi-technology software systems and derives insights about their inner workings such as interactions between all its elements, including transaction flows, data access paths, changes required to migrate to the cloud, open-source risks, green impact, ISO 5055 compliance, and so on. It is used by thousands of digital leaders around the world to help them make better decisions, maintain and change custom software faster, and keep better control over the risks involved.

Read More

GENERAL AI, AI APPLICATIONS, SOFTWARE

Kore.ai Leads Gartner's 2023 Conversational AI Magic Quadrant for Second Year

Kore.ai | March 14, 2023

Kore.ai has been recognized for the second consecutive year as a 2023 leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms. The company has been acknowledged for its ability to execute and completeness of vision. The conversational AI platform and solutions from Kore.ai are used by more than 350 customers and automate billions of interactions every year. This saves global enterprise customers an estimated $1 billion in costs. The company offers a no-code Experience Optimization (XO) platform that allows businesses to easily design, build, test, and process conversational user interfaces, virtual assistants, and deploy apps. The company has a growing portfolio of domain-specific solutions deployed on a subscription basis, and the latest version of its platform integrates with large language models (LLMs) such as OpenAI's GPT-3, enabling further simplification of the design, development, and management of intelligent virtual assistants (IVAs). Prasanna Kumar Arikala, Chief Technology Officer at Kore.ai, said, "Our XO Platform is the foundation upon which we unveil all our innovations." He also said, "We believe the recognition from Gartner is a testament to our excellence in some of the capabilities that are critical for an enterprise-grade conversational AI platform." He further said, "From our perspective, Kore.ai stands unmatched when it comes to enterprise administration, natural language understanding, dialog management, back-end integrations, and agent escalations." (Source - PRNewswire) Kore.ai also has offices in the United Kingdom, the United Arab Emirates, Mexico, Australia, Singapore, and Germany. This is in addition to expanding its presence in North America, Japan, and Korea and hiring 850 people. It has announced a freemium model with self-service and do-it-yourself (DIY) features that allow small and medium-sized businesses (SMBs), startups, and the wider developer community to get access to the XO platform and enjoy enterprise-grade scalability, security, and NLU sophistication on a pay-as-you-go basis. The company is also one of the few in the market to offer certification through the Kore.ai Academy, which empowers new developers to learn faster and kickstarts their IVA development journey. About Kore.ai Kore.ai provides conversational AI-first platform and solutions for enterprises. Its experience optimization platform is used by more than 350 Fortune 2000 companies. The company's goal is to enable human-like communication with machines through its innovation in NLU. Kore.ai values client success, empathy, innovation, openness, and bold ideas. It encourages employees to have fun while making a difference in digital transformation. The company has been recognized as a Market Leader by reputed analyst firms.

Read More

INNOVATION,SOFTWARE,FUTURE TECH

Lumos Launches App Governance Platform to Streamline IT, Strengthen Security, and Cut Costs

Lumos | January 30, 2023

Lumos has launched the App Governance Platform, a solution that automates access requests, enforces least privilege, and eliminates extra SaaS spending while strengthening security. The App Governance Platform is an innovative security solution that can help organizations lower their SaaS costs and improve their security at the same time. With Lumos' App Governance Platform, organizations have the ability to easily control which users have access to which SaaS applications. The platform provides visibility into app usage, entitlements, and spending, giving customers the power to control licenses and cloud permissions. This platform makes it easier to give access to apps, keep track of who has access, and take access away. The App Governance Platform makes security easier and stronger while lowering SaaS costs. It does this by automating access requests, enforcing least privilege, and monitoring usage. The platform aims to remove technology silos between IT, security, compliance, and finance and help IT leaders transform the company's SaaS stack into a capital-efficient one. The CEO of Lumos says the platform helps IT leaders build an efficient infrastructure for businesses to run smoothly and securely while meeting the demands of the CFO. Mark Jaques, Director of Information Security at Vox Media, says Lumos is a "game changer" that will help drive costs down, increase security, and automate IT tickets. About Lumos Lumos is a platform that streamlines app governance, addressing common challenges such as software cost explosion, excessive admin access, and a large number of JIRA tickets. It automates access requests and ensures least privilege, saving time and effort for IT, security, compliance, and finance teams. Its granular admin settings reduce IT tickets and time-to-resolution. Lumos provides visibility into app usage, entitlements, and spending, enabling effective decision-making and leading to cost savings. The result is reduced IT support costs, improved access, and simplified audits.

Read More

INNOVATION, SOFTWARE, FUTURE TECH

CAST Launches Green Software Insights to Improve Sustainability in Software Development

CAST | February 03, 2023

CAST Highlight, green software insights is a new tool from CAST that analyzes application source code to figure out how it affects the environment. The technology can be used to find places in software where it can be improved to use less energy. The news came at a good time, since the emissions from data centers are the same as those from the whole airline industry. The design and development of software can affect 85% of the carbon emissions it makes. The technology provides organizations with the ability to measure the sustainability of custom-built applications and modify them to reduce emissions. Vincent Delaroche, founder and CEO of CAST, said, “For the first time, organizations can clearly measure the sustainability of custom-built applications, continually demonstrate their environmental impact reduction, and understand exactly how to modify them to reduce emissions.” He added, “Users are able to rapidly analyze portfolios of hundreds or thousands of applications to automatically prioritize the key enhancement candidates with specific recommendations provided by CAST Highlight.” (Source - Globenewswire) CAST Highlight analyzes portfolios of applications and provides recommendations. By analyzing source code repositories, it identifies patterns that waste resources and can be optimized. CAST will give 10% of the money it makes from Green Software Insights to groups that do research on sustainability. About CAST CAST is a leading software intelligence provider of software that "understands" multi-technology software systems and derives insights about their inner workings such as interactions between all its elements, including transaction flows, data access paths, changes required to migrate to the cloud, open-source risks, green impact, ISO 5055 compliance, and so on. It is used by thousands of digital leaders around the world to help them make better decisions, maintain and change custom software faster, and keep better control over the risks involved.

Read More

More featured news