On January 30, 2023, Birdeye, a leading all-in-one reputation and digital customer experience platform, announced the release of Birdeye Social, a social media software platform designed to revolutionize social media management for local businesses with multiple social media accounts.
Birdeye Social streamlines social publication and reputation monitoring for companies with multiple locations. As a result, businesses can produce and publish customized content with individual local information in one step, rather than manually creating separate posts for each location and localizing posts across dozens of sites. As the need for social communication and consumer convenience grows, it has become vital for local brands and enterprises to leverage technology to engage with their customers digitally at scale.
By combining Social with Birdeye's digital customer experience platform, local brands and businesses gain access to a comprehensive growth platform. It includes solutions for managing reputation, getting found online, enhancing customer satisfaction, and engaging with consumers via text, web chat, and now social media.
Birdeye's President, and Chief Operating Officer, Dave Lehman, commented, "Unfortunately, most social media tools were not designed for multi-location businesses, making it tedious to monitor social reputation and post across multiple accounts and locations."
(Source – Business Wire)
Birdeye Co-founder and President of Research and Development Neeraj Gupta commented, "Birdeye Social was designed from the ground up to meet the unique needs of multi-location businesses." He added, "Birdeye is the highest-rated platform to publish personalized social content across locations, monitor and respond to mentions, engage with followers, and get critical business insights — within our all-in-one digital customer experience platform."
(Source – Business Wire)
Founded in 2012, Birdeye is a leading all-in-one reputation and digital customer experience platform for local businesses and brands. Its all-in-one platform facilitates over 100,000 businesses to seamlessly manage online reputation, interact with prospects via digital channels, and obtain customer experience insights to increase sales and prosper. The company is led by a team of visionaries from Amazon, Google, Salesforce, and Yahoo and is funded by Silicon Valley's who's who, including Yahoo co-founder Jerry Yang, Salesforce founder Marc Benioff, Trinity Ventures, Accel-KKR and World Innovation Lab.