AI Tech, General AI, Software
Businesswire | August 17, 2023
Nylas, the state-of-the-art communications platform giving developers universal access to email, calendar, and contacts providers through a single API integration, today released its new generative AI-powered chatbot, Nylas Assist. With Nylas Assist, developers can harness the power of large language models (LLMs) to easily get their questions answered based on Nylas-verified documentation, code snippets, and more. Nylas Assist can converse in many languages including Spanish, Arabic, French, German, Chinese, Japanese, and more. With the AI chatbot directly in the Nylas dashboard, developers are able to save time to search and find the information they need without ever having to leave the Nylas platform.
Developers and technical leaders are increasingly looking at how they can implement generative AI tools into their daily workflows. A recent study from Nylas found that 90% of developers expect to increase their usage of generative AI over the next year.
Nylas Assist is exclusive to the Nylas platform, and some of the top use cases include:
Seamlessly surface the right API documentation, guides, and code snippets needed to spend less time searching and more time building.
Immediate access to help center articles and best practices.
Create a better and more efficient developer experience by eliminating the need to toggle between multiple screens and applications in order to resolve questions or gather information.
Reduce onboarding time for new developers building with Nylas.
“Context switching and a fragmented developer experience are two of the biggest hurdles that can impact developers and organizations ability to meet deadlines, increase user satisfaction, and drive ROI. At the same time, individuals and teams are rapidly exploring and testing all the ways in which generative AI tools can help them to positively impact their daily workflows. At the intersection of all of this lies the Nylas AI chatbot,” said Isaac Nassimi, SVP of Product at Nylas. “With the help of Nylas Assist, developers building with Nylas will have access to an entire knowledge base powered by generative AI directly within their dashboard so they can find everything they need to build and ship code without having to maneuver between various applications.”
Earlier this year in their State of Developer Experience 2023 Report, Nylas found that speed ranked the highest among respondents when asked to rank the benefits of working with APIs. Nylas Assist gives developers instant access to verified documentation and content that can help them alleviate bottlenecks and increase productivity.
Hundreds of thousands of developers around the world use Nylas to increase velocity and seamlessly build customizable email and scheduling capabilities through state-of-the-art APIs. Nylas is the only platform giving developers universal access to email, calendar, and contacts providers through a single integration. Companies like Upwork, Rippling, Wix, Dialpad, and more turn to Nylas to quickly and securely launch critical features, enabling them to spend less time on their infrastructure and more time building software with limitless potential.
AI Tech, AI Applications, Software
Prnewswire | July 18, 2023
Sendbird, the global in-app conversations platform powering over 300 million monthly active users across 4000 apps, today announced the launch of its SmartAssistant, a first-of-its-kind, conversational AI solution for marketing, commerce, and customer service. SmartAssistant is a highly flexible AI chatbot for apps that provides high-quality responses to user queries. Whether it's answering frequently asked questions, offering personalized product recommendations, or troubleshooting order issues, Sendbird's SmartAssistant ensures helpful and human-like responses throughout the customer journey.
Creating an AI-powered chat app can be remarkably fast and seamless using the Sendbird Chat UIKit. And now, with SmartAssistants being deployable from the Sendbird dashboard, with no coding required, any developer can launch a SmartAssistant proof-of-concept in a few minutes. The Sendbird UIKits are available for iOS, Android, React, and React Native, catering to the needs of all developers embedding conversations in mobile and web applications.
"Organizations are defined by their customer experience, but many are lacking the teams and the tools to differentiate themselves," said John S. Kim, CEO and Co-founder of Sendbird. "Our SmartAssistant puts the power of generative AI to work, with savvy prompts and guard bands, so that it can become an extension of the team. This allows companies to take service to the next level and provide even higher quality experiences."
Meet Your New (and Most Productive) SmartAssistant
Sendbird's new SmartAssistant stands out because it combines the fluency of advanced language models with unique knowledge and business insights derived from private data, which is fed to the Large Language Model (LLM). This allows the AI assistant to provide highly relevant answers tailored to prospects' and customers' exact needs while maintaining a human-like interaction that prevents users from feeling like they are conversing with a machine. The result is a highly personalized experience that fosters a strong sense of connection.
SmartAssistant is now available on the Sendbird platform to provide value across the entire customer journey. With Sendbird Chat already integrated into thousands of apps across various industries like communities, healthcare, fintech, on-demand services, and e-commerce/marketplaces, Sendbird conversational AI chatbots can significantly enhance the experience of hundreds of millions of users overnight. Currently, Sendbird powers 7+ billion messages monthly for 4,000+ web and mobile apps.
Sendbird, a member company of Born2Global Centre, believes conversations are at the heart of building relationships and getting things done. The company's global conversations platform powers over 7 billion mobile messages and interactions monthly. Industry leaders like Carousell, Traveloka, RedDoorz, Tiket, Rakuten, Viki, AirAsia, TADA, RuangGuru, Ralali, Reddit, and Paytm build with Sendbird chat, voice, video, and livestream APIs to create a differentiated user experience that improves customer retention, conversion, and satisfaction.
Headquartered in California in additions to its APAC operations in South Korea, Japan, Singapore, India, Sendbird is venture-backed by ICONIQ Growth, STEADFAST Capital Ventures, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab, and Y Combinator.
Software, Future Tech, Application Development Platform
iTWire | August 21, 2023
Lucid Software, the leader in visual collaboration software, today announced the launch of its latest APIs and developer platform, which will enable Lucid users and partners to better streamline their workflows by creating, publishing, and distributing their apps and integrations within the Lucid Visual Collaboration Suite. Top partners utilizing the APIs and developer platform at launch include Salesforce, Slack, ServiceNow, and Notion.
“Our APIs and developer platform empower users and partners to build and deliver powerful, customized solutions for their teams and customers, further increasing efficiency and reducing context switching across apps,” said Dan Lawyer, chief product officer at Lucid Software. "Today’s teams need solutions that cut through the complexity and work where they work. By utilizing our latest APIs, users and partners will be able to leverage Lucid to strengthen existing workflows with the power of visual collaboration, enabling them to more quickly achieve alignment and accelerate innovation and productivity."
Users can customize Lucidchart and Lucidspark to their use cases and bring visualization into their workflows by using the developer platform to build, test and distribute apps and integrations to their teams. Users will also be able to tap into the vast resources of Lucid's extensive worldwide user base, which boasts over 60 million users, by easily sharing their apps and leveraging the creative output of other users.
The newest iteration of APIs will allow developers to create custom shape libraries, bidirectional data integrations and auto-visualizations to accommodate a wide array of use cases. This update builds upon already available functionality, such as embedding Lucid docs in other applications and managing access to docs and folders. Users can also import their own assets into Lucid (like links, photos and videos) to clarify complexity.
Examples of ways partners are already leveraging these features include:
Salesforce: Users can easily customize templates, charts and projects in the Salesforce shape library in Lucidchart to standardize documentation across the company.
Slack: Slack’s open and extensible platform makes it easy for users to quickly create, access and share Lucid visuals without ever leaving Slack.
ServiceNow: Users can automatically generate Lucidchart diagrams from their ServiceNow® Application Portfolio Management (APM) data to quickly visualize and understand areas for optimization across an application portfolio.
Notion: Lucid documents can be directly embedded, viewed and shared in Notion so that teams can keep their visuals and context all in one place.
Headroom: Users can hold AI-powered meetings directly in Lucid to transition from brainstorming to decision-making without leaving the platform.
Streamline: Users can access Streamline's extensive library of icon and illustration sets directly in Lucid to add beautiful and consistent imagery to boards and diagrams.
Rewatch: Rewatch videos can be shared directly into Lucid documents so users can capture, share and retain knowledge asynchronously.
The launch of Lucid’s new APIs and developer platform, along with powerful data-driven visuals and existing advanced customizations and integrations, further enables users and developers to quickly build advanced workflows for their teams and get more done faster. To learn more, visit lucid.co/developers.
About Lucid Software
Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. With its products—Lucidchart, Lucidspark, and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Top businesses use Lucid's products all around the world, including customers such as Google, GE and NBC Universal. Lucid's partners include industry leaders such as Google, Atlassian and Microsoft. Since the company's founding, it has received numerous awards for its products, business and workplace culture. For more information, visit lucid.co.