Zendesk

General AI

VMware | November 08, 2023

VMware updates Spring framework and Tanzu platform with AI and machine learning. Enhancements include DORA metrics, Spring Boot 3.2, Spring Framework 6.1, and new machine learning and AI capabilities in Tanzu Data Services. These updates aim to streamline application development, reduce costs, and enhance security for modern operating models in the generative AI economy. On November 7, 2023, Read More

AI Tech

Silobreaker | November 07, 2023

Silobreaker, a leading security and threat intelligence technology company, has announced the launch of its new AI tool, Silobreaker AI. This tool is designed to assist threat intelligence teams in collecting, analyzing, and reporting on intelligence requirements, thereby enabling faster, intelligence-led decision-making within organizations. The AI tool, which will be integrated into th...

Future Tech

Zendesk | January 08, 2024

Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. AI is driving a rapid increase in customer interactions and radically transforming the world of customer service. Customer service teams are being asked to increase their ROI by managing a rising volume of interactions while providing quality service, and increasing their organization's efficiency in the process. With Klaus, Zendesk customers will ...

Future Tech

Lynx Software Technologies | December 12, 2023

Lynx Software Technologies (Lynx), a leader in the development of foundational, open architecture software solutions for the Mission Critical Edge, today announced the acquisition of Timesys Corporation (Timesys), a provider of development tools, cybersecurity solutions, and differentiated software engineering services for open-source embedded and edge software applications. ...