Verint

AI Tech, AI Applications

Verint | October 07, 2022

Verint® , The Customer Engagement Company™, today announced it was named to the inaugural Constellation ShortList™ for Conversational AI. The technology vendors and service providers included in this research deliver critical transformation initiative requirements for early adopters and fast-follower organizations. Supported by a natural language understanding library of over 90,000 intents, Verint Conversational AI™ goes beyond simple question-and-answer int...

AI Tech

Verint | November 18, 2021

Verint® , The Customer Engagement Company™, today announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment analysis and new work assist functionality in the Verint Customer Engagement Cloud Platform. The new functionality, powered by Verint Da Vinci™ AI and Analytics, helps organizations connect with customers on a more empathic and human-level, empowering agents with in-the-moment knowledge and context around customer sentim...

Verint | May 23, 2016

Verint Systems Inc. has added enhancements to its Telligent Community solution to improve information sharing and collaboration. The advancements build upon Verint’s self-service solution set, which is part of the company’s broader Customer Engagement Optimization portfolio. Telligent, which became part of Verint in 2015, includes a community software platform that is available as SaaS, on-premises, and CaaS deployment models....

Verint | January 19, 2016

Verint Systems has released a new version of its Telligent Community solution with new community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality, and ongoing API investments, as well as solution availability in a Community as a Service (CaaS) model....