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New Relic | July 21, 2022
New Relic , the observability company, today announced the general availability of New Relic Monitoring for SAPⓇ Solutions, the industry's first native observability solution delivered in an agentless manner for enterprises running critical business processes on SAP systems. The solution empowers IT teams to better support business operations by harnessing existing SAP data sources to access all necessary telemetry data and avoids the need to install intrusive monitoring agents in SAP produc...
Microsofts | January 13, 2020
Automation and prediction through data will be core for retailers going forward, according to Microsoft CEO Satya Nadella. In his keynote speech for the NRF 2020 Retail’s Big Show conference, Nadella discussed how ever-growing mountains of data shape retail and likewise informs what Microsoft develops in response. Some 92 major retailers use Microsoft’s cloud platforms, he said. “That’s teaching us a ton about how to build technology so it can serve your needs.” Read More
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Globenewswire | April 03, 2023
Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features optimized AI and bot management capabilities, performance dashboards, enhanced digital and video engagements with Webex by Cisco, and platform expansion with Upstream Works on Cisco Webex Contact Center (UWW). With a focus on the omnichannel agent experience and enterprise innovation, contact centers can empower agents, provide an efficient customer service exper...
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IBM | September 09, 2021
IBM today announced the launch of new AI and automation capabilities in IBM Watson Assistant designed to make it easier for businesses to create enhanced customer service experiences across any channel – phone, web, SMS and any messaging platform. This includes a new collaboration with IntelePeer, a leading Communications Platform-as-a-Service provider, to set up and test a voice agent, and a new agent app designed to enable a seamless hand-off to a live agent while maintaining the convers...
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