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Software, Future Tech, Computer Vision

Datawiza | September 19, 2022

Datawiza, the industry's leading cloud-native access proxy for securing applications, today announced a new integration with Microsoft 365 that allows businesses to deploy multifactor authentication (MFA) for mission-critical Oracle business applications. By creating a no-code, secure bridge between Oracle applications and Microsoft 365, the Datawiza cloud-native proxy enables Microsoft 365 customers to quickly extend the power of Microsoft's modern Identity and Access (IAM) solution, Az...

AI Tech

NICE | October 09, 2023

NICE acquires LiveVox to unite CX leaders on an AI-powered platform for voice and digital engagement. Acquisition revolutionizes proactive outreach with scalable AI for personalized customer experiences. LiveVox shareholders to get $3.74 per share in cash; deal to conclude in H1, 2024, enhancing NICE's 2024 financial outlook. NICE, a global lea...

Future Tech

Zendesk | January 08, 2024

Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. AI is driving a rapid increase in customer interactions and radically transforming the world of customer service. Customer service teams are being asked to increase their ROI by managing a rising volume of interactions while providing quality service, and increasing their organization's efficiency in the process. With Klaus, Zendesk customers will ...

AI Tech,General AI,Software

Contentsquare | December 01, 2022

Contentsquare, the global leader in digital experience analytics, today announced it has enhanced its CS Insights product with new AI-powered capabilities that will improve the way businesses fix user frustration at scale. This new, industry-first capability will add a layer of precision to CS Insights, allowing teams to contextualize behaviors and unlock a deeper understanding of how and why customers are interacting with the content on their site. For example, teams will be able to use AI to d...