ISFnet Inc.

AI Tech, General AI, AI Applications

Observe.AI | September 21, 2022

Observe.AI, the most robust conversation intelligence platform for boosting contact center performance, today announced the launch of Conversation Intelligence Consulting Services. This new suite of highly specialized and integrated services is designed to help contact centers accelerate value from Observe.AI’s conversation intelligence platform. Contact centers benefit from Observe.AI’s deep technical expertise, cross-industry experience, organizational training, and ...

AI Tech, General AI, Software

Prnewswire | July 20, 2023

SupportLogic, the world's first Support Experience (SX™) management platform, today begins the rollout of its first two generative AI features for Agent SX customers. Available today, Response Assist and Translation Assist solidify SupportLogic's dedication to delivering the most advanced tech stack for empowering customer support teams or any customer-facing functions within the organization. SupportLogic's predictive AI has been integral in automatically extr...

AI Tech, General AI, Software

Globenewswire | July 04, 2023

At the 2023 Collision Conference, Mattermost, Inc., the secure collaboration platform for technical teams, announced the launch of “OpenOps”, an open-source approach to accelerating the responsible evaluation of AI-enhanced workflows and usage policies while maintaining data control and avoiding vendor lock-in. OpenOps emerges at the intersection of the race to leverage AI for competitive advantage and the urgent need to run trustworthy operations, including the deve...

The Verge | February 05, 2020

It’s Microsoft reorg day today, and the biggest changes involve Surface chief Panos Panay taking over Windows client and hardware. ZDNet reports that the previously separate Windows Experience (client) and hardware teams will now be combined into a single group that will be known as Windows + Devices. Chief product officer Panos Panay will take charge of this newly formed unit, in a clear sign that Microsoft is serious about more closely aligning its software and hardware for Surface and b...