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The verge | June 03, 2020

Facebook has followed a different path from Twitter, which fact-checked two Trump tweets about voting and restricted the protest comments for “glorifying violence. Zuckerberg argued that the policies that allowed Trump’s post about shooting also...

AI Tech

Avaya | February 01, 2021

Avaya Inc. has expanded the potentialities of its contact center tool by upgrading it to an enhanced version of Google Cloud Dialogflow CX. This can be used to create virtual agents with artificial intelligence capabilities that can verbally interact with customers. Applying a CCAI (Content Center AI) cloud facility offered by Google, the conversational artificial intelligence capabilities being offered by Avaya are assistance using an instance of the service called Avaya AI virtu...

VentureBeat | February 13, 2020

In 2019, both Amazon and Google ceded smart speaker market share to Chinese rivals, according to a survey published today by Strategy Analytics. The firm reports that of the 146.9 million units sold in the year 2019 — a 70% uptick compared with 2018 — Amazon Alexa-powered speakers made up 26.2% (roughly 38.5 million units), a dip from 33.7% (49.5 million) in 2018. For their part, Google Assistant smart speakers nabbed a 20.3% share (29.8 million), down from 25.9% (38 million) the yea...

Software

AiChat Pte Ltd | October 11, 2021

Brands can transform customer care by routing inquiries to messaging conversations that agents can manage on AiChat’s unified messaging platform. Leading retailers like MR.DIY has already taken advantage of this integration to decrease costs and drive sales through conversational commerce. South East Asia leader in conversational CX platform for retailers, AiChat, announced its partnership with Google’s Business Messages. AiChat is among the first set of South East Asi...