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Innovation,Software,Digital Transformation
New Relic | January 11, 2023
New Relic, an observability platform for engineers, announced the general availability of new error tracking capabilities to help engineering teams proactively detect, triage, and take action on all errors across the full software stack before customers are impacted. Engineers can use New Relic error tracking to group errors by user and error impact and show them in the right context. These capabilities include a new user impact view, access to correlation data across traces and...
AI Applications
IntelePeer | September 15, 2023
IntelePeer, a prominent AI-driven communications automation solutions provider, introduces a new addition to its SmartFlows platform, the Call Summary Dashboard. This innovative dashboard, equipped with AI and automation tools, empowers businesses to optimize omnichannel communication workflows, monitor real-time ROI, and identify cost-saving opportunities. Existing IntelePeer customers can access the Cal...
AI Applications, Software, Future Tech
Globenewswire | April 03, 2023
Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features optimized AI and bot management capabilities, performance dashboards, enhanced digital and video engagements with Webex by Cisco, and platform expansion with Upstream Works on Cisco Webex Contact Center (UWW). With a focus on the omnichannel agent experience and enterprise innovation, contact centers can empower agents, provide an efficient customer service exper...
General AI
ServiceTitan | April 23, 2022
Pantheon 2022 - ServiceTitan, a leading cloud-based software platform built to power the trades, today announced the launch of Titan Intelligence (TI), a suite of AI solutions for the trades. These new features provide home and commercial service providers with actionable insights and recommendations, enabling them to optimize, automate, predict, and innovate across every aspect of their business by harnessing the power of data. Natively built into ServiceTitan, Titan Intelligence will deliver t...
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