GDT - General Datatech

TechRepublic | February 04, 2020

The National Retail Federation's 2020 Big Show in New York was jam packed full of robots, frictionless store mock-ups, and audacious displays of the latest technology now available to retailers. Dozens of robots, digital signage tools, and more were available for retail representatives to test out, with hundreds of the biggest tech companies in attendance offering a bounty of eye-popping gadgets designed to increase efficiency and bring the wow factor back to brick-and-mortar stores. With th...

AI Applications

Yext | August 20, 2021

Yext, Inc. (NYSE: YEXT), the AI Search Company, today announced it has launched Yext AI Search on Salesforce AppExchange, empowering customers to transform the customer support experience for both agents and customers. The collaboration brings the companies' platforms together, enabling clients to augment their existing Salesforce Service Cloud-powered help sites, agent consoles, and support forms with Support Answers, Yext's advanced AI-powered search solution for customer support.
Read More

VentureBeat | March 12, 2020

Amazon is using AI and machine learning to predict context from customers’ queries. In a preprint paper accepted to the ACM SIGIR Conference on Human Information Interaction and Retrieval scheduled to take place this month, Amazon researchers describe a system that predicts activities like “running” from queries like “Adidas men’s pants.” It could help to improve the quality of search results on Amazon.com, which could enhance the overall Amazon shopping exper...

Software

Dynatrace | July 22, 2022

Software intelligence company Dynatrace announced today it has enhanced its analytics capabilities for modern multicloud environments by unifying its AI-powered log analytics with its digital experience monitoring (DEM) capabilities, including Session Replay. This latest enhancement to the Dynatrace® platform enables development teams to automatically gain deeper insights into specific user journeys by connecting logs to the user sessions that generated them. This additional context allows t...