Dotsquares

INNOVATION, SOFTWARE

OutPLEX | August 18, 2022

OutPLEX, a leading voice and digital business process outsourcing organization, has announced a new partnership with Amazon Web Services (AWS) via the Amazon Partner Network (APN). In joining the APN, the Fort Lauderdale, FL based company adds the capability to provide global brands with AWS-powered customer contact services backed by the world’s “gold standard” in cloud computing technology. The partnership was brought about by the growing need for seamless inte...

AI TECH, AI APPLICATIONS

UJET | August 19, 2022

UJET, Inc., the world’s most advanced cloud contact center provider, today announces advanced AI-guided customer service operations that leverage hundreds of thousands of customer insights to drive enhanced customer experience (CX) capabilities and automated virtual agent responses. “Contact center demand is rising as labor shortages continue. As a result, wait times are longer than ever, service is suffering and customers are rightfully irritable. AI can...

AI APPLICATIONS

IBM | October 12, 2021

IBM today announced a suite of environmental intelligence software that leverages AI to help organizations prepare for and respond to weather and climate risks that may disrupt business, more easily assess their own impact on the planet, and reduce the complexity of regulatory compliance and reporting. Companies are facing climate-related damage to their assets, disruptions to supply chains and operations, as well as increasing expectations from consumers and investors to perform ...

Intelemark | October 01, 2020

Intelemark, a national leader in the lead generation/appointment setting industry for more than 20 years, is pleased to announce the successful implementation of our third-generation cloud-based proprietary software. This allows Intelemark to provide even greater reporting capabilities to both the client and to our internal management team, allowing us to continue to improve on the deliverable that we provide our clients on a daily basis. Our updated application, specifically the use of the Micr...